Shoe Stores near East Palo Alto, CA

“This is my favorite place to shop. This location is clean, organized, and well-maintained. The lady in the fitting room was so kind! She helped me find the last shirt in my size that I really wanted. I bought that item and a few others for a work trip, plus a Yoga jumpsuit for casual wear. They also carry Curl Smith hair products, which are my favorite.”

“Not your usual shoe store! All the staff know feet and shoes and running very well. Consultative shoe store. Don’t stress that you have to wait — when its your turn you will have as much time as you need to buy your best shoes. I am on my sixth pair from here in four years.”

“My sister needed a good pair of walking shoes! Giovanni was great helping her find the perfect pair of shoes. Also, we weren’t planning to buy inserts but truly what a difference it’s making for her walking with her previous shoes when she would have sore feet and knees on her daily walks. Giovanni was very patient with her. I’ll be back!! Thanks!’”

“Was kindly welcomed Christopher who took all the necessary measurements for perfectly fitted running shoes. Vladimir was also very professional and super lovely. I am a beginner runner, I need wide shoes and I am new to Road Runner Sports, he explained everything to me in great details. The VIP Family Rewards Membership was a good option. The 90-day perfect fit guarantee is very reassuring. I am impressed by this shop, its assortment and recommend it.”

“Sonja went above and beyond to be helpful after an insane debacle with Keen Central. Basically, Keen had a batch of Versacore in the color Primose/Alloy size 6.5 that were mislabeled/missized which they vehemently denied was possible. 3 pairs and 6 Keen people later I gave up being treated poorly (Keen Central not Palo Alto store) and called the Palo Alto store. Sonja took time to measure the shoes to help confirm that the pair of 6.5's they had in stock in a different color were indeed smaller and true to size. She then held the shoes until I could arrange to be in the area to try them on and buy them. An associate validated that the shoes I had received were indeed bigger than they should have been and measured my feet and explained the measurements to me.
Sonja was so nice and apologized for all I went thru and expressed that this was very atypical. She encouraged me to try on different styles to explore fit. She was very knowledgeable about all of the shoes I tried on and Keens as a company. Ultimately She helped me get a pair of appropriately sized Versacore in a different color for very close to the sale price from what I had ordered from Keen.
She even was so kind that she found a pair of colored laces to make the replacement pair closer to the color I had been hoping for.
If you are anywhere close to Palo Alto deal directly with the Keen Garage versus online.”

“The owner of the shop is incredibly chill and knowledgeable. Helped me get a perfect longboard setup, even though the boards come as complete sets, he let me swap out some wheels and bearings and the prices were super reasonable. Also, if you're looking for the Baker Tim Robinson board, they have a few of the cosmic gumbo and the hotdog one, as of yesterday-just gotta ask about them!

(Just a note this is an old review so idk about the Baker boards, but still a fantastic shop!)”

“I will come here from now until forever for all of my dance shoe needs. They were so helpful in choosing the correct fit for me, as I am not in close proximity to the store. Their shipping was very fast, and they even called me on the phone before shipment to make sure that I was ordering what would work best for me. (as this was my second order and the first one i didnt know what i was doing and totally guessed on sizing and fit). again, thank you so much for your help and knowledge! i can now dance confidently in my Flavias and Stephanies! looking forward to trying some more styles in the future.”

“Sam M. provided outstanding customer service! He was kind, very knowledgeable, and helpful. He provided a proper shoe fitting, gave us several options, and made sure the Brooks running shoes I chose fit well and that I was happy with them. He also helped me find several great running socks.
Thank you Sam!

Ami”

“This location has become my go-to store since Palo Alto closed. I'm always being helped by a young man named Aaron. Aaron is an awesome guy. He's very helpful and friendly and answers all my questions and offers advice as well. He always remembers me when I walk in which isn't too often because my shoes last a long time. This is the best shoe store around for quality shoes.”

“The customer service is unparalleled. I've struggled with plantar fascitis on and off and always get fantastic help from the team here. When I visited today, Alex spent a long time helping me to find the right sneakers and I really appreciated it. As someone who prefers to buy shoes at a brick and mortar location, rather than online, I feel very fortunate to have this store nearby.”

“I found adult size leotards in a variety of styles. They could use more sizing. I only found a few XL and they were not truly large. There were no plus sized (plus sized in ballet terms being anything larger than a 10 ?). This is an industry problem, so it may not only be the choice of the store, but I would love to see more inclusion in that way. Half of the store was for children, so they may cater a bit more to the littles.”

“It's a club you don't need to join - anyone can walk in off the street and start shopping. They have a wide selection of shoe types and styles - from steel toe work boots to Air Force Ones. If you need hard to find shoe accessories (like crease protectors), then you can find them here. In addition to shoes they sell team logoed hats and Jackets. And the staff is helpful and friendly.”

“I have been a customer of Mack for many years and I can truly say he provides amazing customer service. The store is a reflection of his style and you can’t help but admire his taste in fashion. Highly recommend coming in to shop or even talk about the brands he carries.”

“My go to store. Really like their bold and colorful style, making the pieces feeling unique and less bland. Size fits well (xs or s) and price is pretty reasonable especially when they go on sale.”

“I was blown away by how awesome these guys are! I came in for a zipper fix on a jacket and they were so kind, efficient, and crazy quick. Plus the jacket was as good as new afterward and exactly what I needed; the shop is also very lovely and easily accessible. I will bring my shoes for repair here and only here from now on (plus other knickknacks like the zipper hopefully), and HIGHLY recommend that you do the same!”

“I've already done a review of the Rodd n Gunn store at Manawa Bay, Auckland airport, where the exemplary experience enabled by the staff (Medi and Chaminda) there floored me. It was a continuation of a similar experience at their Tawa store in Wellington with the staff member Rahul being very helpful and courteous.

And now moving across the Pacific to California. I bought (quite a) few pieces for myself and as gifts in New Zealand, before making the hop to.San Francisco. One of them was a gift for someone in the US, and the size turned out to be wrong. I had the receipt, and armed with that I went to this store. I was half expecting it to be a problem, because of it being a different country, different inventory codes, different pricing, etc.
And yet, the manager (?) of the store - Anthony (spelling?) assured me that he'd do all he can after checking options. And he did. He got the size swapped out! I was delighted and relieved - after all, these garments don't come cheap.

And not only that, he went on to guide me about some other product lines very helpfully, informed me of the upcoming 4th of July offers and gave me the option to choose garments which I could pick up at the offer prices when they would go live.

Unbelievable, consistent service quality across countries. Are they all sent to the same training school or something?

It is such a delight to deal with the staff at any Rodd n Gunn store.”

“This place was awesome. My seven years experience was wonderful. Unfortunately they closed for no reason. I hope they open up again. Al was a awesome person. He knew how to run the business with great honor through the pandemic.”

“Matt helped me purchase several items. Knows what he's talking about. Was not pushy. Felt good about the items I bought. Redwing Redwood city is a solid place to go.”

“Several weeks ago,I had a very positive experience when shopping at the Palo Alto location. I had a very large return, and the manager Daisy, was very pleasant and efficient. I will share my experiences with others, and encourage them to visit this store.
Linda B.”

“The North Face store in Palo Alto is a remarkable destination for outdoor enthusiasts and fashion-conscious shoppers alike. Nestled in the heart of Silicon Valley, this retail gem offers an extensive range of high-quality outdoor gear, apparel, and accessories, making it a must-visit for anyone looking to embrace the great outdoors or simply elevate their everyday wardrobe.

Upon entering the store, customers are greeted by a warm and inviting atmosphere. The layout is spacious, with well-organized sections for various activities such as hiking, climbing, skiing, and casual wear. The store is adorned with stunning visuals of breathtaking landscapes and adventure scenes, instantly inspiring visitors to embark on their next journey. The knowledgeable and friendly staff members are always on hand to assist, providing personalized recommendations based on individual needs and preferences. Their expertise in outdoor activities truly enhances the shopping experience, as they can share valuable insights into the different products available.

One of the standout features of the North Face Palo Alto store is its impressive selection of gear. From durable jackets and insulated parkas to moisture-wicking base layers and rugged footwear, the variety is exceptional. The products are made with innovative materials and cutting-edge technology, ensuring that customers are equipped to handle any adventure, no matter the weather conditions. The store also offers a range of eco-friendly options, reflecting The North Face's commitment to sustainability—a vital aspect for many outdoor enthusiasts today.

In addition to clothing and gear, the store boasts an array of accessories and lifestyle products. From stylish backpacks and sleeping bags to trendy hats and gloves, there’s something for everyone. The North Face Palo Alto also features a selection of high-performance gear for extreme sports, catering to both seasoned adventurers and those just starting out.

Another highlight of this location is the community engagement that The North Face fosters. The store often hosts events, workshops, and talks, creating a space for customers to connect with like-minded individuals who share a passion for the outdoors. These events not only educate participants about outdoor skills but also promote conservation efforts and inspire a collective commitment to preserving nature.

The North Face Palo Alto also excels in its customer service. The staff is attentive and genuinely interested in helping customers find the right products for their adventures. Their willingness to go the extra mile, whether it’s providing a fitting consultation or sharing personal experiences, sets this store apart from others.

In conclusion, The North Face store in Palo Alto is more than just a retail space; it’s a hub for adventure, community, and sustainability. Whether you're an avid hiker, a casual weekend warrior, or simply someone who appreciates quality outdoor apparel, this store has something to offer. With its exceptional product range, knowledgeable staff, and commitment to community engagement, the North Face Palo Alto is a true standout in the world of outdoor retail. A visit here is sure to inspire your next adventure and equip you with everything you need to explore the great outdoors in style and comfort.”

“This shop has endured the test of time. I've been rocking with SS before they had a shop, they were making deals on CL out the truck of the car. Whenever I need an authentic pair of kicks for a great price, I'm always gonna mess wit SS.”

“10/29/23I returned to order the petite jeans. This time the POS system was working. Teresa was very polite and helpful in getting my jeans ordered and expedited to me. I asked for the name of yesterday's cashier because I'd like to acknowledge her. She was very polite and patient while I tried to get my credit card problem resolved. Her name, I believe is Raji.. thank you all at Madewell 10/28/23Today I went shopping for jeans. I've worn Madewell jeans for quite a few years now so I stopped in there to see if I could find a replacement pair of jeans. I found that the style I currently have do not fit the same way as before so I tried on a new style, Vintage in dark wash. Hummm I liked them but since I'm short, the salesperson, Christina, suggested I try the petite version of the jeans.I decided to go ahead and purchase the ones they had in the store and order the petite version. When it came time to process the purchases, my credit card kept getting declined. I called my credit card company and they assured me that the card was working. It still would not process...the cashier there was very kind and patient, which I very much appreciated. She tried and tried and even moved the sale to a different register. Nothing worked.Brian, one of the managers came over to see what was happening and took the time to assist me in determining what the problem was. I am very appreciative of his professionalism and patience as we continued to try to get my card to work. It turned out that the simple purchase transaction went fine, but there was a problem with the on-line order where my card address was different from the ship to address. Brian hung in there with me trying everything and never showed any impatience.I am very impressed with the level of customer service and patience I experienced today...It was not a huge sale, just a pair of jeans.Thank you Madewell for the excellent customer service. I will go back another day to see if the problem has been resolved so I can order another pair of jeans..”

“Went in to buy some holiday gifts and the staff member was friendly. The shop is always so warm and welcoming. Love their wide variety of candles they have available.”