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“Awesome people, amazing personalization and service.
I had an issue with my shoes squiking after 4 months of purchase.
They asked me on come in, diagnosed that the issue was in the shoe and not the inserts, and offered me a brand new shoe while they take care of exchange with the shoe company. You guys have gotten a loyal customer!”
“Was kindly welcomed Christopher who took all the necessary measurements for perfectly fitted running shoes. Vladimir was also very professional and super lovely. I am a beginner runner, I need wide shoes and I am new to Road Runner Sports, he explained everything to me in great details. The VIP Family Rewards Membership was a good option. The 90-day perfect fit guarantee is very reassuring. I am impressed by this shop, its assortment and recommend it.”
“My sister needed a good pair of walking shoes! Giovanni was great helping her find the perfect pair of shoes. Also, we weren’t planning to buy inserts but truly what a difference it’s making for her walking with her previous shoes when she would have sore feet and knees on her daily walks. Giovanni was very patient with her. I’ll be back!! Thanks!’”
“Sadly, I didn't get any photos inside the store, but we received *amazing* service and ended up purchasing several pairs of shoes for the whole family!
The staff was incredibly helpful, patient, and informative. Alex, in particular, asked a lot of questions about how often we hike and knew a lot of detailed specifications that helped my info-hungry husband make a decision.
Thank you to the staff member who showed me the other color options for the new Jasper MJ and spent extra time with me going over all the cute women's footwear. We've been a KEEN family for a long time, so it was a treat to visit the Garage 🤗”
“I visited the store today And I appreciate the atmosphere Tina One of the employees was very helpful guiding me in the direction I needed it to be got me in and out with a smile on my face everyone go check it out”
11AM - 6PM
379 State St, Los Altos
Shoe Stores
“The owner of the shop is incredibly chill and knowledgeable. Helped me get a perfect longboard setup, even though the boards come as complete sets, he let me swap out some wheels and bearings and the prices were super reasonable. Also, if you're looking for the Baker Tim Robinson board, they have a few of the cosmic gumbo and the hotdog one, as of yesterday-just gotta ask about them!
(Just a note this is an old review so idk about the Baker boards, but still a fantastic shop!)”
“I will come here from now until forever for all of my dance shoe needs. They were so helpful in choosing the correct fit for me, as I am not in close proximity to the store. Their shipping was very fast, and they even called me on the phone before shipment to make sure that I was ordering what would work best for me. (as this was my second order and the first one i didnt know what i was doing and totally guessed on sizing and fit). again, thank you so much for your help and knowledge! i can now dance confidently in my Flavias and Stephanies! looking forward to trying some more styles in the future.”
“Ricardo is an absolute gem. I visited the store with my elderly friend who is slowly recovering from a fall. She has lots of foot issues and she is in pain. As such, she can come as a bit short. Ricardo was a saint. He very patiently helped her find the perfect shoes. Then he helped us get back to the car. So this is far and beyond the most amazing customer service I have had in a while. Ricardo, if you read this. Thanks again for everything.”
10AM - 5PM
1129 Chestnut St, Menlo Park
Shoe Stores
9:30AM - 6PM
316 Main St, Los Altos
Shoe Stores
“Highly recommend this store and a particular sales associate (younger man of color) who encouraged my mom to order Hokas a half size up and wide. My mom had previously bought a 6 and was adamant that she keep that size, but he wouldn’t relent. I think he joked that he wouldn’t sell her the size 6, and she was not led astray. She was able to walk 22k steps without any foot discomfort and agreed the 6.5 was even better than the 6. Bless this man who not only provides great service AND great knowledge and judgement! Thank you!”
“Loved this place! I stop by to get some jazz shoes and the lady in front give us best experience ever. My daughter is being dancing since she was 2y and for several years we're having trouble finding the perfect shoes. Here was totally different, she give us some advices, and was kind and patient to my 7y old daughter to have the best shoes for her show! She also offered a discount because my daughter explained her she is having a performance today. I highly recommend this place. Best customer service.”
12 - 5:30PM
638 El Camino Real, San Carlos
Shoe Stores
“They carry a large selection of Alden shoes, and I found the perfect shoes for my wedding with the help of their team. More importantly/impressively I had an issue with the shoes and they fixed it quickly and free of charge. Amazing customer service, they clearly care about their products and their customers. It's a pretty cool looking store too, browsing their selection was fun. Would recommend.”
10AM - 7:30PM
3157 Middlefield Rd, Redwood City
Shoe Stores
“It's a club you don't need to join - anyone can walk in off the street and start shopping. They have a wide selection of shoe types and styles - from steel toe work boots to Air Force Ones. If you need hard to find shoe accessories (like crease protectors), then you can find them here. In addition to shoes they sell team logoed hats and Jackets. And the staff is helpful and friendly.”
“My go to store. Really like their bold and colorful style, making the pieces feeling unique and less bland. Size fits well (xs or s) and price is pretty reasonable especially when they go on sale.”
“I've already done a review of the Rodd n Gunn store at Manawa Bay, Auckland airport, where the exemplary experience enabled by the staff (Medi and Chaminda) there floored me. It was a continuation of a similar experience at their Tawa store in Wellington with the staff member Rahul being very helpful and courteous.
And now moving across the Pacific to California. I bought (quite a) few pieces for myself and as gifts in New Zealand, before making the hop to.San Francisco. One of them was a gift for someone in the US, and the size turned out to be wrong. I had the receipt, and armed with that I went to this store. I was half expecting it to be a problem, because of it being a different country, different inventory codes, different pricing, etc.
And yet, the manager (?) of the store - Anthony (spelling?) assured me that he'd do all he can after checking options. And he did. He got the size swapped out! I was delighted and relieved - after all, these garments don't come cheap.
And not only that, he went on to guide me about some other product lines very helpfully, informed me of the upcoming 4th of July offers and gave me the option to choose garments which I could pick up at the offer prices when they would go live.
Unbelievable, consistent service quality across countries. Are they all sent to the same training school or something?
It is such a delight to deal with the staff at any Rodd n Gunn store.”
11AM - 7PM
1093 Newpark Mall, Newark
Shoe Stores
“This place was awesome. My seven years experience was wonderful. Unfortunately they closed for no reason. I hope they open up again. Al was a awesome person. He knew how to run the business with great honor through the pandemic.”
“Several weeks ago,I had a very positive experience when shopping at the Palo Alto location. I had a very large return, and the manager Daisy, was very pleasant and efficient. I will share my experiences with others, and encourage them to visit this store.
Linda B.”
“This shop has endured the test of time. I've been rocking with SS before they had a shop, they were making deals on CL out the truck of the car. Whenever I need an authentic pair of kicks for a great price, I'm always gonna mess wit SS.”
“Great service and amazing prices on Rock City Revival jeans! I also really loved the selection of perfumes and dresses. Ladies, you should definitely stop by check out this store!”
“The people who work here are really kind and helpful . The clothes are all sustainable and beautiful . I love the simplicity of the designs and the natural fabrics . It's great to find clothes that don't have prints on them . The store is clean and bright .”
“Matt helped me purchase several items. Knows what he's talking about. Was not pushy. Felt good about the items I bought. Redwing Redwood city is a solid place to go.”
“I like the cobbler and the products and service it provides. However, it's confusing on Google Map it's not existing unless you specifically ask for a cobbler...”
“I was having a hard time deciding between two different pairs of jeans and Lauren was SO helpful and kind. I left feeling like I made the right choice, and as someone indecisive, that’s a high compliment! Thank you, Lauren!”
“This is a shout-out for Janice who works in the Women's clothing department on the second floor. What an asset to Macy's! Not only was she helpful and customer service driven when it comes to apparel, but she also unhesitatingly assisted me in finding the right exit down the escalator (there are many exits in this big store). Thank you so much, Janice, for making my Macy's experience exceptional.”
“Google maps said Open but when I arrived the sign said New Hours Closed Mondays except by appointment. Staff was there doing administrative work so they invited me in anyway. However they don’t stock shoes like a regular shoe store but measure your feet first for a fee, which can be applied to a purchase. Plus they don’t do returns so that is a little concerning. I was short on time so just tried on a similar sandal of the brand I’d seen advertised that they happened to have my size for and they were comfortable! (Orthofeet) The staff member seemed VERY knowledgeable, experienced and certified. If you have a specialized fit need, especially for diabetes (which I don’t have) definitely give them a try. The business is family and locally owned, not a chain.”
“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”
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“The manager, Victoria is a real human and super cooperative. We need more of these people with generosity and politeness in retail business. Thnx Victoria, wish you a happy forth🇺🇸
Btw its about the Cavelli dark brown”