The Verizon store at El Cerrito Plaza is noted by customers for its helpful, well-trained, knowledgeable, and responsive staff. Multiple reviews highlight excellent service and professional personnel who are patient and respectful. Specific instances include expert troubleshooting for phone activation issues that other stores could not resolve and successfully reviving older devices to work with new technology. The store is considered a trusted destination for mobile needs, including purchasing phones in person for business and personal use, with some customers stating it is the only store in the driving distance they will visit. The location offers the latest mobile devices, 5G home internet, and business services. It provides convenience through online appointment scheduling, online orders with in-store pick-up, free two-day shipping, express lockers, and same-day delivery where available. While some customers express frustration with corporate policies, they still regard Verizon as the best among major cell companies. The store is seen as an ideal cellular alternative for residents facing Wi-Fi or landline issues.
We went to upgrade two phones. Kenneth, our sales associate was AWESOME!! Efficient and super nice!!! If I could rate him higher than 5 stars I would:)
July 2024
Ken was friendly and helpful, everything went smoothly
April 2024
Five stars for well deserved excellent service reviving my six year old i-Pad Pro now set up to use all the new technology out today. Verizon has ideal cellular alternatives for Richmond residents facing WIFI problems or landline issues.
