Victra, a Verizon Authorized Retailer in Berkeley, CA, is known for providing friendly and helpful service. Customers appreciate the knowledgeable staff, including employees like Ryan and Kevin, who are patient, resourceful, and explain things clearly. Ryan is praised for making the process of setting up new phones easy and seamless, often turning a bad day into a positive experience. Kevin is recognized for his patience and for making the process simple, even when working alone. The store offers a full range of wireless devices such as phones, tablets, wearable technology, accessories, and device protection. Customers feel confident that they receive honest, trustworthy assistance and appreciate the store’s dedication to connecting technology to life in a fun and profitable way. Overall, Victra is a trusted location with a friendly team committed to providing excellent customer service.
Jessica was AMAZING and so very helpful with my family’s large plan! She was so patient and helped us every step of the way. So very grateful for her assistance!
June 2026
When I went there, I was really frustrated with my cell phone situation. I worked with AGMJessica. R. She got my situation, resolved, very patient so empathy in which I really appreciated for clean employees were Pleasant.
June 2026
Needed help getting a new device setup. It was easy to make an appointment here next day and the staff was helpful and efficient. Got the new device setup quickly.
