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“We have used Unwired LTD for over 10 years now. Paul came over recently to replace a dated antenna component on our rooftop dish. Then he reprogrammed the system to accept the higher bandwidth signal. It went flawlessly and we are now enjoying the speed gains from the new equipment. Sonic has recently flooded our neighborhood with sales techs pushing their fiber optic product. At our place they were politely shown the door. We are quite happy with Unwired Ltd.”
“Rick and Sanran at the Berkeley Verizon was just amazing. So lovely and looking out for my best interest financially because I had lost my phone. Then they called through to the Pinole Verizon store and I went over there to pick up the phone because the Berkeley store was out of 16s. They were just lovely as well in pinole. A lovely young woman who was just so patient and lovely and stayed behind the 8 o’clock close time just to finish up my setup. I would recommend these two Verizon stores to everyone.”
“I had to reach out personally regarding the PAXIO on-boarding experience to say that I could not be happier with the extraordinary customer-centric level of care I have received throughout a busy workday today despite a few surprises along the way.First, Renae called me around 9:30 AM to let me know that the technician would need to prioritize a network performance issue over my 10 AM installation. We agreed to reschedule for mid-afternoon.Second, tech supervisor Jose called me around 1 PM to finesse the technician's exact arrival window. In addition, he promised to provide an extra credit on our account for the timing change inconvenience since we already received the first month free.Third, tech Yurny arrived around 2 PM nearly half an hour before the promised deadline and once buzzed into the building, patiently waited for our front desk person to return from a late lunch before coming up so he could collect the ISP closet key himself.Fourth, Yurny immediately completed a quick walk-through of our unit and honed in on our condo-level ISP closet. After a quick trip upstairs to the central ISP closet on the 4th floor, he came back down and completed a successful speed test on his Macbook showing symmetrical speeds in the ideal ~950 Mbps range.Fifth, Yurny patiently waited while I rebooted my routers to restore our network to active broadcast configuration while completing my own speed tests before he departed. On his way out the door, he shook my hand and gave me his cell number if I encounter any issues going forward.Could not recommend more highly! You won't regret giving PAXIO your business!”
“Remarkable service. The team is exceptional and I give them a strong recommendation as a long time customer. One of the tech support Alan was exceptionally helpful today..so much so I felt a need to write this review.”
“Rasha is the best assistant I've ever met!!!! We previously spent over 10 hours tirelessly on phone with T-mobile, but they couldn't resolve it. Rasha just solve it instantly and even think above and beyond for customer.
Roman is also great, very vibe and supportive”
“Manny and Tavioll were amazing! Such a great help to me. I moved had had to take care of a few things, both of them were so helpful, quick and professional. Thank you again guys for the help! ✨”
“Lily helped me in a jam. My phone screen was so damaged and I couldn't find my address to my work. Sad how much we depend on our phones these days. The person I work with doesn't have an online presence really with all the addresses of all the offices. Lily helped me in the jam and I am grateful. I wanted to switch and get verified on with customer service and she helped me use her phone to do everything so I could switch service to another phone.”
“I want to take time of my day to respect and appreciate Katherine, for being beautiful, respectful, funny, kind, caring, etc,
and helping me with all my issues,
she is so lovely and sweet? and very joyful,
she makes the environment so peaceful with her beautiful smile and beautiful smell,
I am very grateful that she attended me with such kind words, and compassion-ship,
I will be coming again?!!
I want to give a big shout out to the maneger as well forgot his name “lol”
but he trained his reps well!
and “katherine” keep up the great work and thank you so much once’s again?”
“Janney was simply incredible. She was more knowledgeable than any other associate I have ever been served by. She is pure management material! Do everything to keep her on your team!”
“Ms. Kelani Teng (Mobile Expert) and Mr. Ryan Ng (Mobile Expert) provided us with EXCEPTIONAL customer service! They answered each and all of our questions thoroughly. We highly recommend Kelani and Ryan at the Chestnut Street store.”
“I DID A WHOLE MONTH WORTH OF VOLUNTEERING BETWEEN FEBRUARY 12TH-MARCH 13TH,2020...EVERY WEEK IN THE MORNINGS; WENESDAYS,THURSDAYS AND FRIDAYS...UNTIL THE COVID 19 PANDEMIC QUARANTINE REQUIREMENT HAD HIT...LUCKILY, ONE OF MY FELLOW COMRADS AS WELL AS MYSELF DID EVENTUALLY GOT OUT LAPTOPS,LAPTOP CASE BESIDES OTHER STUFF...UNFORTUNATELY DUE TO THE PANDEMIC...I DIDN'T RETURN...BUT I'M GLAD THAT I WAS GIVEN THAT ONE GREAT BIG CHANCE AND MOMENT! GOOD TIMES AND MEMORIES IN WEST OAKLAND BACK THEN!”
“The service was excellent. The Verizon representative was very helpful In clearly explaining billing options and accessory choices. She was very competent and professional. I was extremely pleased with my experience.”
“Late review but just wanted to share my experience at T-Mobile I went there because I dropped my phone in the toilet I was looking for an upgrade Charles took his time to help me set up my phone my iCloud even offered accessories he was extremely helpful very kind and nice if you’re looking for people who actually care about your experience trying to get a new phone or upgrade or anything for that matter I highly suggest you check out this T-Mobile excellent customer service skills here thank you again Charles for helping me out !!”
“From the moment I walked in, the staff was welcoming, patient and knowledgeable. The manager, Vee was especially helpful and made sure everything went smoothly. Vee took the time to answer all my questions, explained my options and made the entire process stress free. I would definitely recommend this T-Mobile location.”
“I think the associate’s name was Samantha? Not too sure, but she was so helpful with my account situation. Would’ve been double charged by a third-party service(not Comcast directly-provided) if she didn’t verify my account for me. Thank you so much for paying attention to detail.”
“These guys are great, had solid service from them for over a year with no complaints at a good rate.
Only one unplanned outage in that time, resolved promptly and with little trouble from me as a tech came promptly to replace their equipment.
One planned outage in that time, from 2am-5am so I didn't notice.
Their techs are knowledgeable about networking and generally much more able to help than the ones at larger corporations.
Another thing I'd like to highlight is their excellent customer service. It's possible to reach a human on the phone very quickly and they are usually highly competent. Even more outstanding, it is extremely easy to cancel with them-- at the end of my time with them, I called and had service cancelled before a billing date the next day.”
“Shawn was absolutely amazing!!! I switched over carriers and he was so helpful in explaining all the different plans and options to consider that best fit my needs. I live nearby and will recommend friends and family as well. Thank you Shawn!”
Open 24 hours
267 8th St, San Francisco
Internet Service Providers
“Fast and steady. I have about 12 devices connected, I have not experienced any lag and disconnections like my previous internet provider Xfinity. Downloading and viewing videos on my security cameras are also very quick and smooth.”
“Crystal was very helpful. She took time to handle complex transfer with patience and confidence. She got it done when the El Cerrito store and Verizon corporate could not. I really appreciate her kind calm demeanor and expert service”
“No appointment. Just walked in to return my old router. Super easy, friendly staff, and nearly zero wait time. Come early, I guess. That's what I did, and I couldn't be happier with my experience!”
“These guys were total life savers! Suheb and Cameron were the friendly helpful guys that helped me get a new phone and set me up. Been coming to this Verizon location for over 15 years. My Go TO Place .”
“I had an excellent experience with Abraham Ramos. He was friendly, knowledgeable, patient, and took the time to listen and resolve my concerns. After a frustrating experience with the call center, Abraham completely turned things around. His level of customer service is exactly what has kept me with Xfinity for so many years. I walked in frustrated and left a happy customer. Thank you, Abraham, for making a difference!”
“This was the smoothest most cheerful interaction I've had with a cable company. The blonde male employee with a ponytail looked very happy to be doing his job. I was able to get the networking equipment in under 10 minutes.”
11:00 AM - 6:00 PM
2992 E 9th St, Oakland
Internet Service Providers
“I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind. I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.”
“I went in to purchase prepaid internet. The rep Luis is very helpful and resourceful--and honest! His excellent customer service skills are worth shopping here for all your communication and entertainment needs.”
“Ethan helped us out today. We had to transfer my cousin's account over and get him a new phone and Ethan assisted us every step of the way. A super nice guy who is incredibly helpful, patient and professional. We were very grateful. Thanks Ethan!”
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“I had a great experience at Verizon El Cerrito with Ben after the Verizon phone representative was unable to set up my new phone and new line AND inactivated both phones. I called back to Verizon and waited almost 2 hours on hold and finally hung up. I came into the El Cerrito store and Ben solved everything. He was professional, knowledgeable, friendly and discussed other issues like extending battery life for my new phone. I highly recommend Ben and this store in general. A thousand times better than getting help on the phone.”