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“I had an excellent visit with Jessica at Verizon’s 2209 Shattuck store in Berkeley, CA. I am 81 and a little light on tech skills and somehow cut off my Verizon internet access. Jessica not only reestablished my internet connection (invaluable, as I am traveling), but showed me how to clear the dozens and dozens of open tabs wearing my battery down. Made my day!”
“I had to reach out personally regarding the PAXIO on-boarding experience to say that I could not be happier with the extraordinary customer-centric level of care I have received throughout a busy workday today despite a few surprises along the way.First, Renae called me around 9:30 AM to let me know that the technician would need to prioritize a network performance issue over my 10 AM installation. We agreed to reschedule for mid-afternoon.Second, tech supervisor Jose called me around 1 PM to finesse the technician's exact arrival window. In addition, he promised to provide an extra credit on our account for the timing change inconvenience since we already received the first month free.Third, tech Yurny arrived around 2 PM nearly half an hour before the promised deadline and once buzzed into the building, patiently waited for our front desk person to return from a late lunch before coming up so he could collect the ISP closet key himself.Fourth, Yurny immediately completed a quick walk-through of our unit and honed in on our condo-level ISP closet. After a quick trip upstairs to the central ISP closet on the 4th floor, he came back down and completed a successful speed test on his Macbook showing symmetrical speeds in the ideal ~950 Mbps range.Fifth, Yurny patiently waited while I rebooted my routers to restore our network to active broadcast configuration while completing my own speed tests before he departed. On his way out the door, he shook my hand and gave me his cell number if I encounter any issues going forward.Could not recommend more highly! You won't regret giving PAXIO your business!”
“Remarkable service. The team is exceptional and I give them a strong recommendation as a long time customer. One of the tech support Alan was exceptionally helpful today..so much so I felt a need to write this review.”
“Norberto as well as Manny were so helpful in assisting in store! Both, very friendly and knowledgeable. They achieved what I needed and made the experience a very seamless one!”
“I love the SERVISE their they treat you like family .and very friendly.i would anyday send PEPOLE to his store .outstanding .been a bost mobile customer for 6yesrs .thank you for your friendly service ...WILLIAM CAMPOS.”
“Ms. Kelani Teng (Mobile Expert) and Mr. Ryan Ng (Mobile Expert) provided us with EXCEPTIONAL customer service! They answered each and all of our questions thoroughly. We highly recommend Kelani and Ryan at the Chestnut Street store.”
“tech exchange is truly a community lifeline for those who need access to technology to end the digital divide. they are honest and hard working and focused on providing the students of oakland and people to empower the community for greater tech accessibility. thank you for you vision and purpose of tech opportunity for oaklanders!!!!”
“From the moment I walked in, the staff was welcoming, patient and knowledgeable. The manager, Vee was especially helpful and made sure everything went smoothly. Vee took the time to answer all my questions, explained my options and made the entire process stress free. I would definitely recommend this T-Mobile location.”
“I want to take time of my day to respect and appreciate Katherine, for being beautiful, respectful, funny, kind, caring, etc,
and helping me with all my issues,
she is so lovely and sweet? and very joyful,
she makes the environment so peaceful with her beautiful smile and beautiful smell,
I am very grateful that she attended me with such kind words, and compassion-ship,
I will be coming again?!!
I want to give a big shout out to the maneger as well forgot his name “lol”
but he trained his reps well!
and “katherine” keep up the great work and thank you so much once’s again?”
“Listen, I’ll keep this short and sweet.
I spent well over three hours on the phone with Verizon customer service in the middle of the night trying to get a number that had already been ported attached to my phone. The number came from a CRM that used VoIP, and Verizon already had it in their system. The problem was simply getting it connected as the second eSIM on my phone. Somehow that turned into an endless loop of transfers and troubleshooting that went nowhere.
All that actually needed to happen was one small step. Delete the second eSIM that wasn’t connecting, reactivate it, and start the setup again. That’s it. Nobody on the phone could tell me that.
So the next day I went into the store.
There was a slow customer ahead of me who clearly needed a lot of help with basic phone stuff. Then another guy who wasn’t exactly rude but kept pushing for exceptions the employees obviously couldn’t give. Through all of it, I watched Konnor handle both of them with patience and kindness.
By the time I sat down, I was doing my best to stay pleasant after wasting three hours the night before going in circles and getting nowhere.
I explained to Konnor what was going on. Within seconds he knew exactly what the issue was and what the next step needed to be. We fixed it, my second line is now working exactly as it should, and the whole thing took maybe ten minutes. He even took a couple extra minutes to double-check everything to make sure it was fully set up correctly.
Anyway, if you ever have an issue with your phone and end up at this Verizon store, be nice to Konnor. He knows his stuff.
And after 21 years as a Verizon customer, he’s easily one of the best in-store employees I’ve dealt With.”
“i love this lakeshore avenue shop. every time I have stepped in I have received fantastic service. i am very old and legally blind. the staff here care a lot about taking care of all the customers. but, i feel that they take care of me more than anyone else! they are technically very knowledgable, quick and very attentive to your questions.
I would especially like to mention and thank Amy and Christian for all the help they. gave me.
I would recommend this store and the staff to everyone who is in need of T Mobile service.”
“I’ve been having difficulty paying my Verizon bill it’s been too much financially Verizon prices are ridiculous rn. I went to Xfinity I met someone named sameer honestly he had informed me about xfinity mobile services and saved me hella money I appreciate him. Customer service was amazing thank you.”
“This was the smoothest most cheerful interaction I've had with a cable company. The blonde male employee with a ponytail looked very happy to be doing his job. I was able to get the networking equipment in under 10 minutes.”
“These guys are great, had solid service from them for over a year with no complaints at a good rate.
Only one unplanned outage in that time, resolved promptly and with little trouble from me as a tech came promptly to replace their equipment.
One planned outage in that time, from 2am-5am so I didn't notice.
Their techs are knowledgeable about networking and generally much more able to help than the ones at larger corporations.
Another thing I'd like to highlight is their excellent customer service. It's possible to reach a human on the phone very quickly and they are usually highly competent. Even more outstanding, it is extremely easy to cancel with them-- at the end of my time with them, I called and had service cancelled before a billing date the next day.”
“I had a great experience at Verizon thanks to Omar. He immediately understood exactly what I needed and walked me through everything clearly and efficiently. We even ended up chatting about Verizon and some of the latest tech, which made the whole visit feel relaxed and enjoyable. Super helpful, knowledgeable, and easy to talk to, really appreciate the excellent service!”
“Unlike the customer service reps on the phone, the folks who work in the Richmond store really know what they're talking about. My advice, don't waste hours on the phone. Although you may pay hundreds for Xfinity TV, Internet and Streaming, your best bet is to kick it old school and go into the store for the best customer experience!”
“I have been having phone issues for 3days. Phone technical support was not helpful at all. I went into this store and everyone was so friendly. Lorenel was so helpful and patient. He thought outside the box to get my issue fix. He also educated me on the device. I left the store super happy. Lorenel is definitely a great tech support agent if not of the best”
“I had an absolutely fantastic experience at this Verizon location thanks to the exceptional service from Manager Lulu and Associate DJ.
From the moment I walked in, I was greeted warmly. They were both incredibly knowledgeable, patient, and went above and beyond to help me with upgrading my iPhone 13 pro to a brand new Google Pixel 10 Pro! Lulu demonstrated true leadership and professionalism, ensuring the entire process was smooth and efficient.
DJ was thorough, attentive, and took the time to explain everything clearly, making sure all my questions were answered. They are a fantastic team and represent the best of customer service. If you need assistance, I highly recommend asking for Lulu and or DJ! Thank you for the great experience I love my new phone!”
“We had an exemplary experience with Savannah at this location! Our needs were a bit complex and she patiently, thoughtfully and completely explained everything to us. She made the whole transaction not only painless, but in fact enjoyable. What a remarkable experience to be treated with such care, and with such a delightful person. Savannah deserves a Raise!!”
“Let's just say you get what you pay for! Price per/Mb is more than wired competitors, however, this is a locally owned company that does not sell your information/data and provides top-notch customer service and support! Their up-time is excellent and when there is the occasional issue (very rare) they are quick to communicate and a human answers the phone! Been a customer for 10+ years now. Cannot say enough good things.”
“I was very satisfied with Alexis’s work. She went above and beyond at every step of the way, she not only had an excellent demeanor, but made my experience joyful. She walked me through how to turn off Find My, as well as help me navigate ID me so that I could get a teacher discount”
Open 24 hours
2653 Wilart Dr, Richmond
Internet Service Providers
“Jim is great. He runs Brand-X super professionally and has a deep understanding of network setups and concerns. They piggy back off ATT, so you do have to worry about ATT being spotty and shafting bandwidth lessees, but this is the case with many of the big companies too (many just use the others' infrastructure in a given place). Billing is honest and accurate, and services is second to none. The only reason not to use Brand-X is if you need guaranteed uptime like a business line, but otherwise they're the best in the Bay!”
“I went in to purchase prepaid internet. The rep Luis is very helpful and resourceful--and honest! His excellent customer service skills are worth shopping here for all your communication and entertainment needs.”
11:00 AM - 6:00 PM
2992 E 9th St, Oakland
Internet Service Providers
“I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind. I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.”
“Ethan helped us out today. We had to transfer my cousin's account over and get him a new phone and Ethan assisted us every step of the way. A super nice guy who is incredibly helpful, patient and professional. We were very grateful. Thanks Ethan!”
Open 24 hours
267 8th St, San Francisco
Internet Service Providers
“Awesome provider. So happy to finally ditch Xfinity! I used to have ATT and I missed having symmetrical bandwidth. Installers were great. Gigabit DL is accurate, Upload is a little slower but it's a fantastic improvement (~600Mb/s). Only downside is no IPv6 support (in my area at least).”
“Great staff awesome customer services despite what anybody else has wrote before negative reviews it's not even like that the last 3 times I had went there to either get a replacement screen protector to buying a new phone or getting extra sim card for my other phones I had nothing but good experiences with all the re staff there and they usually pretty quick to be seen..”
“I recently visited this Xfinity store and had such a great experience that I felt it was worth sharing, especially because my last visit to a different location was an absolute nightmare where I felt like I was at a circus with all the chaos that was going on. The difference was truly a complete 180.
From the moment I walked in, team member Naseem, was welcoming, friendly, and went above and beyond to make sure I felt taken care of. He made the process smooth and stress-free, which was a huge relief compared to my past experience. David, the Store manager, was equally amazing, extremely attentive, accommodating to all of my requests, and double-checking that everything was done correctly on my account before I left.
The level of professionalism and genuine care they both showed made all the difference. I walked out feeling confident and satisfied, which is something I didn’t think I’d say about an Xfinity store after my last encounter. Big thanks to David and Naseem for completely turning around my perception and showing what excellent customer service looks like! The entire staff at this location is very professional and also makes sure that customers feel welcomed and acknowledged once they walk through the door. They also all get along and you can feel the positive energy amongst the team members.
For anyone considering going to this Xfinity store that’s having second thoughts because of the store review rating, please reconsider because they care and value customer experiences.
Again thank you to the Xfinity team at Bay Street, I appreciate you for making my visit fun while resolving all my account concerns!”
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“Otis was great!. Excellent service. Very knowledgeable. Upgraded my dad to a new phone and the price was reasonable and the transfer was smooth. Otis was friendly and professional.”