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“I’ve been coming to this post office for two decades. Always friendly, helpful and to the point. Happy to see my federal tax dollars going to something truly useful.”
“I shouldn't be so cheap and unappreciative I got the coolest carnival celebration stamps with fireworks on them. I never have to wait long at this post office and it's right next to the Ashy BART station! The exterior is kind of unusual which is probably why it's getting 3 stars on average. It's a good post office. Don't listen to the other reviews.
Even the downtown Oakland Post Office has run out of money order forms, on occasion. They're not a bank cheapskate, they shouldn't be required to handle large sums. I've seen some people get money orders for thousands at some Post Offices. It's old school *not* dingy.”
“This little post office on Marin Street in Vallejo is truly a hidden gem. The staff is always friendly, welcoming, and willing to help, making every visit a pleasant experience. One of my favorite touches is the beautiful flower decorations, which seem to change every week and brighten up the lobby.
Out of all the post offices I've visited over the years, this is by far my favorite. Outstanding customer service, a warm atmosphere, and people who genuinely care about their customers. Highly recommended!”
“I have to say that my experiences at other USPS, like Martinez (on Alhambre... very rude and unprofessional employees), and El Cerrito (also very rude and unprofessional employees), make me appreciate my home USPS in Hercules. The staff are very cordial, customer service oriented, and do not complain or argue with customers needing a little extra time due to multiple mail items. I will choose the Hercules post office over any I've visited lately.
It takes less time to assist a customer than it takes to argue with a customer, delaying other customers' services.”
“Ms. Avery, and the other young lady who were working, do an outstanding job of taking care of customers!
Very professional, polite, and attentive to customers needs! The ladies need to be commended for a job well done!”
“I pass by the Benicia PO to come to this location. Been coming here for years and yes they are the most, patient, courteous and knowledgeable. The lines can get long but they maintain good service to ALL.
Someone vandalized our mailbox cluster and I am at this PO often lately.
It’s been over a month and it’s still not fixed. How much longer? Realize a number of boxes got hit but it’s super inconvenient standing in line and using expensive gas just to pick up mail.
How much longer?”
“I had a package accidentally delivered to this post office opposed to my local one. I called them and the person who picked up the phone at Rodeo had my package found and on its way to me within 5 minutes on the phone. Super helpful and thankful for this team!”
“I had an amazing experience at the post office thanks to Erica.
She was incredibly kind, patient, and helpful truly going above and beyond.
I’ve never received such excellent service before. Erica made everything easy and pleasant, and her positive attitude really stood out.
She’s a true example of outstanding customer service.
Thank you, Erica!
God bless you!”
“I feel lucky to have a post office that’s close by. It’s never too busy and the staff are pretty nice. Sure there could be one grumpy worker every once in awhile but who doesn’t have a bad day. I go often to mail boxes and most of the time it’s a solid experience. I always feel confident my mail and boxes are delivered on time which isn’t the case at some postal offices.”
9AM - 4:30PM
6324 Fairmount Avenue, El Cerrito
Post Offices
“I accidentally use the wrong kind of box for sending. The two women working at the counter was so friendly and helpful. I made sure that I had a way to get my package out. Honestly, having just moved back to the Bay Area from the East Coast, I was stunned by their friendliness.I wish they could train postal workers in other places because they were so exceptionally helpful.”
“Today my medicine was delivered to the wrong address. It is a life saving medicine that I must have daily. When I received a message that it was delivered to my home, and it wasn’t here I panicked! I called the post office as I was driving there. The clerk called the carrier (he didn’t recall the package-understandable). The clerk then called the postmaster (I wish had gotten both of their names. The postmaster not only came out- she knocked on doors, located the package, called me and hand delivered it to me!!That meant the world to me- as I had only one needle left! They went over and beyond and their efforts were greatly appreciated!!!!!”
“Awesome; there was only one person ahead of me in line. I didn't even wait five minutes, and I just handed my mail to the clerk; she was so nice. Not waiting in line for a long period of time was fantastic because I was in a rush to get back home. There was a community wide garage sale in the compound where I live, and I wanted to touch base with some of my neighbors. I purchased some DVDs from the neighbor who lives across from me. I simply like to have the disk just in case some of the movies aren't shown through AT&T ever again.”
8:30AM - 5PM
290 E L St, Benicia
Post Offices
“I had an appointment scheduled for later in the day, but Monica was kind enough to take care of me earlier than expected, which I truly appreciated. From the moment I arrived, she was incredibly welcoming, professional, and attentive. She walked me through the entire process with patience and clarity, making sure everything was handled correctly and efficiently.
What stood out the most was her positive attitude and willingness to help—she made what could have been a stressful situation feel easy and manageable. Her efficiency didn’t take away from her friendliness; she balanced both perfectly and made me feel valued as a customer.
Thank you, Monica, for going above and beyond and making my passport experience as smooth, quick, and pleasant as possible. Your excellent service truly made a difference.”
“Always fast and efficient. Just don't be that jerk who shows up 5 min before closing with an armful of packages. No lines in the middle of the day. They're occasionally understaffed but that's not their fault. USPS is such a valuable service!”
9AM - 5PM
12651 San Pablo Ave, Richmond
Post Offices
“I like that it's small and not usually too busy. I miss the original clerks (from 40 years ago) but I do like those that were here two weeks ago when I bought stamps.”
“There’s usually only one staff member working, so it can take a bit longer, but they are always friendly and doing their best to help everyone. Really appreciate the positive attitude despite how busy it gets.”
“The lady working the counter on Saturday was very kind and patient about explaining each step and I was out of there much faster than I expected. I really appreciated how well she kept things rolling!”
“Each post office locations in Vallejo--each equally busy.
The Post office on same side of City Hall is fully operational--5 days a week. (It did not permanently close-- Internet error)
A.Request: A one-page, simple printout in Lobby or on the Post Office door-- of 10-12 --currently-- fully maintained USPS collection boxes in VALLEJO ---that are not on USPS Post Office property. The limited lobby hours fully supported; But, WHERE a person can reliably put an envelope in a reliably maintained collection box --so needed, too.
B. The Napa St. Vallejo clerks--each do their best--delivering focused service and do all well. The human service appears to be a wise mgmt choice. The glass doors---kept open during operation hours at all times huge help. The client wooden tables at each counter such a necessity. They are perfect. Thank you.
C. I noticed there are the small- vintage--coin-operated stamp machines-- for the wall--on EBay & similar sites. Are the electric self service kiosks the only option allowed for a location to install? Those self-service kiosks are expensive in every facet to maintain. I totally understand why there isn't one at the Napa St. post office. Is a coin-operated machine with or without credit card operability--no longer an option?
Separately, a few printed out STAMPS by Mail forms in the Lobby with a Wall Flyer Sign--I think would help remind some of the residents of the service. I have always used Stamps by Mail. It's a strong reliable way to not run out of stamps.
D. Thank you for all the efforts to keep the interior and exterior of the Napa St. property clean--no litter, etc. It's safe, too. So grateful.”
“Attention to details by employees. Customers or outsiders parked indiscriminately like they were in a super hurry. Also might be non Customers coming in to use the car park”
“I came in very frazzled after a long work day right near closing time (I do not recommend doing that, always come way earlier), but Shannon was so incredibly kind — she walked me through the process and was so helpful even when I was fumbling with my wallet and keys. Honestly made my day - thank you!!!”
“Outstanding service. Went for my 5 year old passport appointment with all the relevant paperwork and pictures. Reached couple minutes earlier than anticipated. The team was very kind, friendly and accommodating. They took us in early checked everything and we were out in less than 10 mins. Would highly recommend this location. Thank you so much for making the experience wonderful.”
8AM - 12:30PM
11245 San Pablo Ave, El Cerrito
Post Offices
“Really no issues at all. Despite being a small location, hidden amongst the buzz of Durant Street, the service was good and quick and to the point. Will come back!”
9AM - 1PM 2 - 5PM
104 Washington Avenue, Richmond
Post Offices
“This location is staffed by a single person, so please be mindful if you have to wait while the mail worker takes a break, as required by law, because it is the humane thing to do. Or, time your visit. If anyone is disgruntled, please contact the national USPS number since the staffing decisions come from the federal level. Whatever you do, please be kind, as everyone strives to do the best they can.”
“Went here to get my passport and the employee James is very quick and informative of the process. Thank you for your professionalism! We need more government employees like these here at this office.”
“I had an appointment for my passport today and An employee named Erica was just fabulous! She was so pleasant and helpful to each customer. Very thorough and timely! Strong recommend!”
“Even though this is a small post office, it is often busy. Today I had a package that was delivered but before being delivered there was a mix up with my address. I received a notification saying they needed to verify my address. I called the post office (had to call repeatedly until someone picked up, they do get busy). I had the pleasure of speaking with a man named Aric, I believe, and he was able to track my package with its tracking code and saw the driver still had it, called him and luckily he was still in the area, so he came back to deliver it to me and verified my address with my ID. Saved me tons of time! Thank you so much! Both Aric and the delivery driver were very nice and professional.”
“Had an important package that was severely delayed, at no fault of this location. Once I was notified it was at this location I went to pick it up. The postmaster and mail carrier went out of their way to get me the package immediately, even though it was already out for delivery. Big thanks to them!”
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“I have been remiss not writing this review. This is my local PO, and they rock the system with competence and patience! Just the best of USPS. Thank you for your hard work, and helping the public more than we realize.”