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“Even though this is a small post office, it is often busy. Today I had a package that was delivered but before being delivered there was a mix up with my address. I received a notification saying they needed to verify my address. I called the post office (had to call repeatedly until someone picked up, they do get busy). I had the pleasure of speaking with a man named Aric, I believe, and he was able to track my package with its tracking code and saw the driver still had it, called him and luckily he was still in the area, so he came back to deliver it to me and verified my address with my ID. Saved me tons of time! Thank you so much! Both Aric and the delivery driver were very nice and professional.”
“I shouldn't be so cheap and unappreciative I got the coolest carnival celebration stamps with fireworks on them. I never have to wait long at this post office and it's right next to the Ashy BART station! The exterior is kind of unusual which is probably why it's getting 3 stars on average. It's a good post office. Don't listen to the other reviews.
Even the downtown Oakland Post Office has run out of money order forms, on occasion. They're not a bank cheapskate, they shouldn't be required to handle large sums. I've seen some people get money orders for thousands at some Post Offices. It's old school *not* dingy.”
“I am convinced Tiburon location is the best in whole Bay Area if not the country.
I had superior experience on a day that could have been disaster for any worker. April 15 is the last day to file taxes, line at the door was a mile away right when John opened the doors with the warmest smile.
I was there with two very young kids to get passports done, not one but two. Seeing John navigating guests through was mesmerizing. Early morning, people with piles of papers, million questions and in rush. John remained calm, knowledgeable,friendly, helpful and so professional.
I was in that location for the first time, we drove there for 2 hours in early morning with little kids thinking it’s the only location taking walk-ins for passports. It appeared to be they are not- mistake in the system but John was the nicest about it, still helped us with everything although he was the only person behind the desk.
I was pleasantly surprised he knew majority of guests by the name, greeted them warmly and had everyone in and out of the door in minutes.
His attitude, love for his work and their customers made this experience not only pleasant but unforgettable. He truly made an impact on our family and our whole day. Thank you, John!!!”
“I feel lucky to have a post office that’s close by. It’s never too busy and the staff are pretty nice. Sure there could be one grumpy worker every once in awhile but who doesn’t have a bad day. I go often to mail boxes and most of the time it’s a solid experience. I always feel confident my mail and boxes are delivered on time which isn’t the case at some postal offices.”
“I love coming here, they're always so friendly and helpful. Was reapplying for a new passport and the lady (whose name I forgot to get) was super sweet and helped me through it all!!!”
“Ms. Avery, and the other young lady who were working, do an outstanding job of taking care of customers!
Very professional, polite, and attentive to customers needs! The ladies need to be commended for a job well done!”
“I have to say that my experiences at other USPS, like Martinez (on Alhambre... very rude and unprofessional employees), and El Cerrito (also very rude and unprofessional employees), make me appreciate my home USPS in Hercules. The staff are very cordial, customer service oriented, and do not complain or argue with customers needing a little extra time due to multiple mail items. I will choose the Hercules post office over any I've visited lately.
It takes less time to assist a customer than it takes to argue with a customer, delaying other customers' services.”
“My husband and I lived in San Quentin Village for about two years. It's a wonderful community and the staff at this post office are a big part of what made it a special place to live for us. Cendon and Rashida are incredibly helpful, kind, and a pleasure to interact with. They work hard and care about the job they do and the people they help. More than once they went above and beyond for us. They're both genuinely good people and USPS is lucky to have them. We enjoyed visiting this post office - and we miss these two. Thanks again for everything, Cendon and Rashida!”
“Always fast and efficient. Just don't be that jerk who shows up 5 min before closing with an armful of packages. No lines in the middle of the day. They're occasionally understaffed but that's not their fault. USPS is such a valuable service!”
“Julian was so helpful. Great personality and excellent customer service. I've never had so much fun at the post office. Everyone needs a Julian!! Thanks again!!!”
“Today my medicine was delivered to the wrong address. It is a life saving medicine that I must have daily. When I received a message that it was delivered to my home, and it wasn’t here I panicked! I called the post office as I was driving there. The clerk called the carrier (he didn’t recall the package-understandable). The clerk then called the postmaster (I wish had gotten both of their names. The postmaster not only came out- she knocked on doors, located the package, called me and hand delivered it to me!!That meant the world to me- as I had only one needle left! They went over and beyond and their efforts were greatly appreciated!!!!!”
“Every experience I’ve had here has been better than any other post office I’ve ever been to. Very Customer Service oriented very pleasant to deal with very friendly.”
“I like that it's small and not usually too busy. I miss the original clerks (from 40 years ago) but I do like those that were here two weeks ago when I bought stamps.”
“The lady working the counter on Saturday was very kind and patient about explaining each step and I was out of there much faster than I expected. I really appreciated how well she kept things rolling!”
“Attention to details by employees. Customers or outsiders parked indiscriminately like they were in a super hurry. Also might be non Customers coming in to use the car park”
“There was a queue, but the lady behind the counter was courteous, friendly, patient, yet very efficient.
It was such a joy to watch her work, I didn't mind rejoining the queue when I was done putting my packages together.
If every business had a Kwana (I hope I spelled her name right?), this world would be a much better place!”
“This is long overdue. I have been going to this USPS for almost 7 years. I have only encountered courteous, patient staff. They keep their cool when there’s a flood of traffic. I never had lost package experience here.”
“Went there around noon. No lines, quick and efficient service by “Top Dog”- thats what it said on his name badge. I was pleasantly surprised considering what I had heard about long lines and rude behavior at the Post office.”
“Went here to get my passport and the employee James is very quick and informative of the process. Thank you for your professionalism! We need more government employees like these here at this office.”
“This location is staffed by a single person, so please be mindful if you have to wait while the mail worker takes a break, as required by law, because it is the humane thing to do. Or, time your visit. If anyone is disgruntled, please contact the national USPS number since the staffing decisions come from the federal level. Whatever you do, please be kind, as everyone strives to do the best they can.”
“I had an appointment for my passport today and An employee named Erica was just fabulous! She was so pleasant and helpful to each customer. Very thorough and timely! Strong recommend!”
“Had an important package that was severely delayed, at no fault of this location. Once I was notified it was at this location I went to pick it up. The postmaster and mail carrier went out of their way to get me the package immediately, even though it was already out for delivery. Big thanks to them!”
“Ive gone here like 6 times in a span of 3 months to send letters. People are so rude to the staff!! You get entitled people not doing basic research that hold up the line. The staff is EXTREMELY patient and dont take out their frustrations on other customers. Be prepared when you come in so the rest of us dont have to waste our time because of you. I will say.. the only male worker is extremely slow.”
“Our business has dealt with this Post Office for years and they are always helpful. I once dropped off a box that should have gone to UPS and Alvin spent a long time searching for it. Dawn is always cheerful and ready to assist. Our delivery person, Louise, is the most hardworking and often goes above and beyond to deliver our mail.”
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“Awesome; there was only one person ahead of me in line. I didn't even wait five minutes, and I just handed my mail to the clerk; she was so nice. Not waiting in line for a long period of time was fantastic because I was in a rush to get back home. There was a community wide garage sale in the compound where I live, and I wanted to touch base with some of my neighbors. I purchased some DVDs from the neighbor who lives across from me. I simply like to have the disk just in case some of the movies aren't shown through AT&T ever again.”