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“Norberto as well as Manny were so helpful in assisting in store! Both, very friendly and knowledgeable. They achieved what I needed and made the experience a very seamless one!”
“I DID A WHOLE MONTH WORTH OF VOLUNTEERING BETWEEN FEBRUARY 12TH-MARCH 13TH,2020...EVERY WEEK IN THE MORNINGS; WENESDAYS,THURSDAYS AND FRIDAYS...UNTIL THE COVID 19 PANDEMIC QUARANTINE REQUIREMENT HAD HIT...LUCKILY, ONE OF MY FELLOW COMRADS AS WELL AS MYSELF DID EVENTUALLY GOT OUT LAPTOPS,LAPTOP CASE BESIDES OTHER STUFF...UNFORTUNATELY DUE TO THE PANDEMIC...I DIDN'T RETURN...BUT I'M GLAD THAT I WAS GIVEN THAT ONE GREAT BIG CHANCE AND MOMENT! GOOD TIMES AND MEMORIES IN WEST OAKLAND BACK THEN!”
“I want to take time of my day to respect and appreciate Katherine, for being beautiful, respectful, funny, kind, caring, etc,
and helping me with all my issues,
she is so lovely and sweet? and very joyful,
she makes the environment so peaceful with her beautiful smile and beautiful smell,
I am very grateful that she attended me with such kind words, and compassion-ship,
I will be coming again?!!
I want to give a big shout out to the maneger as well forgot his name “lol”
but he trained his reps well!
and “katherine” keep up the great work and thank you so much once’s again?”
“i love this lakeshore avenue shop. every time I have stepped in I have received fantastic service. i am very old and legally blind. the staff here care a lot about taking care of all the customers. but, i feel that they take care of me more than anyone else! they are technically very knowledgable, quick and very attentive to your questions.
I would especially like to mention and thank Amy and Christian for all the help they. gave me.
I would recommend this store and the staff to everyone who is in need of T Mobile service.”
“I think the associate’s name was Samantha? Not too sure, but she was so helpful with my account situation. Would’ve been double charged by a third-party service(not Comcast directly-provided) if she didn’t verify my account for me. Thank you so much for paying attention to detail.”
“This store has always had competent, helpful technical support. I love this store. I recently had problems with push notifications. Jackie, helped and fixed the problem. Highly recommend.”
“I have been having phone issues for 3days. Phone technical support was not helpful at all. I went into this store and everyone was so friendly. Lorenel was so helpful and patient. He thought outside the box to get my issue fix. He also educated me on the device. I left the store super happy. Lorenel is definitely a great tech support agent if not of the best”
10:00 AM - 7:00 PM
2992 E 9th St, Oakland
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“I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind. I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.”
“I was very satisfied with Alexis’s work. She went above and beyond at every step of the way, she not only had an excellent demeanor, but made my experience joyful. She walked me through how to turn off Find My, as well as help me navigate ID me so that I could get a teacher discount”
“Ethan helped us out today. We had to transfer my cousin's account over and get him a new phone and Ethan assisted us every step of the way. A super nice guy who is incredibly helpful, patient and professional. We were very grateful. Thanks Ethan!”
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“Lily helped me in a jam. My phone screen was so damaged and I couldn't find my address to my work. Sad how much we depend on our phones these days. The person I work with doesn't have an online presence really with all the addresses of all the offices. Lily helped me in the jam and I am grateful. I wanted to switch and get verified on with customer service and she helped me use her phone to do everything so I could switch service to another phone.”