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“I had an excellent experience with this worker at spectrum company. They were professional, respectful, and extremely hardworking throughout the entire process. They paid close attention to detail, communicated clearly, and completed the job with great care and efficiency. Their positive attitude and dedication to providing outstanding service really stood out. I truly appreciate their commitment to quality and customer satisfaction. I would highly recommend them to anyone looking for reliable and exceptional service.I visited between 6:00 and 7:00 a black lady which help I really appreciate her thank you so much”
“Was really great Customer service provide it by Cesar fast service and professional he explain all benefits of my new device and also the benefits to be protected with insurance and accessories give him a 10 starts and the store was very clean”
“Thanks to AJ at Zentro for getting our internet issues sorted. This was the best customer service I’ve ever experienced in tech support. AJ was friendly and knowledgeable—and grateful to be back up and running.”
“Lis, the girl, gives very good service to her clients, even though she is super busy and alone, she gives you her complete attention. This is my process to get a new phone super easy.”
“Sharing coffee while getting concierge service on a driver install.
My consultant had great conversation while showing me the issues, where I can find information if I need it, and installing drivers. Perfect. 5 stars”
“Christian was amazing. He took the time to answer all my questions and I had many!!!
but he was very patient with me and the decision of purchased my phone with this company was because of him. I do recommend you to go to him. He knows a lot about phones and each phone plan and if you have any questions or doubts he’ll help you plus he is bilingual (English/Spanish) he is a professional. Thank you Christian!”
“TLDR: Kevin, Ruben, & Meg set the standard to be beat in customer service and professionalism.
After being with them for 30 years for cellular, I had decided months ago to leave AT&T.
I went in late on a Friday afternoon on a beautiful day, thinking it'd be quick and easy.
It was not quick. It was, however, exceptional.
I was greeted immediately by Ruben, who let me know from the get that it'd be about 20 minutes before someone could sit with me. He asked what I was in for and got me on the list. He looped back prepping me for what I needed so I could be ready when it was time. I logged into my ATT account and took screenshots of my statements, account, and plan details.
Kevin was the guy assigned to work with me. I was clear about what I wanted, he was clear about T-Mobiles offering, and we were off to a good start. But then, we were met with challenges at every step of the way. AT&T did not make it easy for me to transfer. From getting the release PIN to porting the account over, we ran into hiccups and delays. Throughout the ENTIRE process Kevin was calm, patient, and unphased. A true professional. Ruben stopped in from time to time to check on us both as we progressed. I was astounded by Ruben's attentiveness on the floor, checking in with customers in progress as well as those walking in the door, consistently until his shift ended. They had a full house, and no one sat for more than two minutes without a hello.
In the final stretch, I asked Kevin when his shift was up, He assured me we'd be done before the top of the hour. Turned out, AT&T had given me an account number that did not match on the back end in order to port the number over to the new carrier. We took it straight off of my invoice, it failed, Kevin and I contacted AT&T via the app to confirm, they confirmed, Kevin had to escalate up through T-Mobile to three-way patch a conversation with AT&T to get the correct account number - which was not, by the way, the account number I had on my invoice OR in the app. (SHADY!)
All to say, Kevin's patience and professionalism all the way through our THREE HOURS together was unwavering. I walked in nervous about a carrier switch, I walked out converted to T-Mobile without one single regret.
On the way out, I was able to thank Meg who was on the floor and had supported us through the entire fiasco.
Wow, T-Mobile, if Kevin, Ruben, & Meg represent the quality you offer in service, they are bar none.
Thank you to the T-Mobile Santa Monica team for one hell of a first experience with a new carrier that has me never looking back.”
“Came into T-mobile switched my service over from AT&T.
Got my three phones started with service and Home internet with Gilberto and Omar.
Request one or the other you’ll be helped by everyone there.”
“came in here Cat, Andres, Sam and the whole time were extremely helpful, patient, and knowledgeable. They were able to assist me and fix a problem of nine years ago and finally got fixed. I came to upgrade my phone but I came out with their awesome home internet for $45.00 wow that's half of what I pay right now. I am extremely happy with their service. Highly recommended”
“Hey, I wanna tell you guys a little story about a guy named polo from the Philippines. He doesn't work in the California store. But he works in the Philippines call center, and this guy knocked it out of the park for us today. I want all the managers to get on this. I want all the CE OS to look at the way this kid does it. I want everybody to get onboard and look at this kid, this kid is amazing. He gets the job done. He satisfies the customers. He gets you the best deal, and he deals with like crabby. People then turns em around man, okay, that's all I gotta say polo from the philippines, man.This kid's good.
F y I go to tiktok hashtag paulo from philly phone home”
“Outstanding service, I wanted to get a SIM card for the head unit in my truck - and I was in and out in like 10 minutes. They didn't waste my time and I appreciate that”
“We call they answer Ruth away and very friendly Julian check for me and when I came he did GREAT Job taking care of me and he offer other products and we ended buying more from him great actitud ?”
“This morning I visited Boost Mobile and Itzel was absolutely amazing! She was so nice, patient, and really helpful throughout the whole process. She took her time to explain everything clearly and made sure I left with exactly what I needed. Excellent customer service — thank you, Itzel! Highly recommend her to anyone visiting this location.”
“Everyone really took the time to get my phone up and working, especially Karina. I love being a long-time boost Mobil customer. They really know customer service!!!”
“A great company, Danny goes out of his way to take care of things for you. Colleen does a great job with billing and knows who you are on the phone. Everyone there takes pride in what they do. I would absolutely tell people to use this company. Ten stars not five.”
“Trade Show Internet pulled off an absolute miracle for us in less than 4 days. From the owner to the project manager to the field team, every single person went above and beyond. They dealt directly with networks and coordinated with other vendors seamlessly, which made all the difference. I had no idea what I was doing in this area, and their expertise turned a stressful situation into a success. Truly an incredible team to work with.”
“Medallion Fulfillment & Logistics is a great 3PL partner for small businesses and start-ups! Their warehouses on both coasts help us more effectively deliver to our customers with timely shipping. Being a family-owned and operated company, they get our needs as a new business, and have helped us every step of the way on the logistics and operations end of things. We trust them with our products and managing the customer unboxing experience. Highly recommend!”
“Helen is genuinely the best t mobile associate ever because she gave me an amazing experience that i’ve had at t mobile even though im no longer a t mobile customer. She went above and beyond to help me resolve my issue that i had with another t mobile location…she deserves recognition for her amazing customer service! We need more people like her in the customer service field…:) thank you so much helen being so helpful and kind!!”
“⭐⭐⭐⭐⭐
I had an amazing experience at this T-Mobile store thanks to Martin! After spending time on the phone with customer service and having our phone activation completely messed up, we were told to go into the store for help.
Martin stepped in and immediately turned a frustrating situation into a positive one. He was knowledgeable, patient, and took the time to make sure everything was set up correctly. Not only did he get our phones activated without any issues, but he also found us a better deal than what we originally had!
Customer service like this is hard to find these days. Martin went above and beyond to help us, and we left the store happy and with money saved. If you need assistance, I highly recommend asking for Martin. Thank you for making a stressful situation so much easier!”
“Loved my experience here. Joshua was the associate who helped my brother and I. He was incredibly helpful and patient! We walked in hoping to get me a new phone, ended up walking out with new lines for my family, and six brand new devices. You know the deals were great if we were able to convince my old, stubborn dad to join the plan. Marvin (I hope this is correct) the supervisor, was the other gentleman who helped us. They both made sure we left feeling happy, I didn’t feel like they were trying to sell us something- just genuinely wanted us to get what we could out of the experience. Following up, we had some questions about pricing. Joshua was quick to get back to us and was more than happy to answer all of our questions. I highly recommend this store!”
“Jael (unsure if I spelled her name right, I'm sorry if I did) was so nice and got me what I needed with no problems. It's refreshing after getting burned from a previous T-Mobile store”
“Excellent service by the staff. I came in looking to switch from AT&T, I got a great deal, with international and a great pricing on my service. I been a customer for years and this was the best experience I had at a store??”
“Helpful and friendly staff. Today Arcella helped me trouble shoot an issue on my phone easily, and Reese previously was great at switching my phone over. Both of them are assets to your company.”
“I was literally provided with AMAZING costumer service by Albert! He was so nice and patient, he didn’t just help me but my mom and my son. I truly appreciate all your help Albert.”
“I was locked out of my google account and visited 4 stores but none could help me get back in . The girl in this store took 10 minutes and resolved my issue. I have this google account since 20 years and don’t want to loose it as all my pictures and data were stored in it. If not for her I couldn’t have gained the access back. It was showing that the account will be deleted in 27 days. She helped me when I lost hope. Definitely my favorite place. They don’t force you to buy something that you don’t want to and they help you going out of their way. Best experience till now.”
“(Translated by Google) Sounds good to me. Simply and simply that there is a lady who is very rude. It's not nice at all.(Original)Me parece muy bien. Simple y sencillamente que hay una señorita que es muy grosera. No es nada amable.”
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“They really saved the day and the manager took the time to walk me through all the necessary steps and show me a few tips on how to better utilize Verizons services”