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“I was literally provided with AMAZING costumer service by Albert! He was so nice and patient, he didn’t just help me but my mom and my son. I truly appreciate all your help Albert.”
“Had a T1 circuit far longer than we should have ($279/mo overpay for 1.5mbps). They insist we return the ancient T1 router or they will charge us $850 for something that is $50 or less on ebay. No one even uses T1 anymore. Pure greed policy and not reasonable at all. I wrote in about this before they charged me and they never bothered to reply. Update: Rep called me and erased fees. So they get upgraded to 4 stars for having some people that care. They blamed automated procedures and software which sounds reasonable. Wanted to know email that didn't respond to look into fixing this problem in future. Happy with end result.”
“The staff was very helpful when I needed to upgrade my cell phone and add an additional line. Juan walked me through set up and was helpful in making sure I was completely satisfied.”
“Not a lot of knowledge on mobile. Trainees have more customer service than actual reps! This store is cool much better than the Encino location overall in all aspects that’s why it get five stars!”
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“This morning I visited Boost Mobile and Itzel was absolutely amazing! She was so nice, patient, and really helpful throughout the whole process. She took her time to explain everything clearly and made sure I left with exactly what I needed. Excellent customer service — thank you, Itzel! Highly recommend her to anyone visiting this location.”