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“Postmaster Judy Bartlett went out of her way to correct an error made by San Anselmo post office, and Nicoletta is always very helpful whenever I go into the Fairfax office. Huge improvement to prior experiences with some previous employees, and antithesis of the San Anselmo office, which is terribly hostile and continually incompetent.”
“Fast, fast, fast response for overseas shipping quote, enquiry, pick-up and pack...very strait forward and package shipped out immediately afterward. Highly recommended!”
“Efficient, right price, fast, personal…nothing is too much trouble - ship any shape any size.
Collection and packing can be arranged. What more can I say ? 10/10 ?”
“The team we have been working with from ordering the products to shipping has been a pleasure to work with. Clear and timely communication and very accommodating to our operational needs in times of urgency.”
“Needed to drop off something for USPS priority mail. Front desk was friendly and helpful. They provided the envelope, a tracking number, and tape for the shipping label I had printed out. Thank you!”
“I went into Staples this past Saturday with my son to get balloons for his birthday party, and we had such a wonderful experience. The woman who helped us was truly exceptional. She made my son feel like the most important person in the room and made sure his opinions about his balloons really mattered.
When he said he wanted a blue star balloon, she asked him if he wanted light blue, dark blue, or sparkling blue, which made him feel so included in choosing exactly what he wanted. After he picked out his balloons, she also checked with us to make sure his choices were okay. While she was blowing up the balloons, she kept talking with him, asking what he would be doing for his birthday, what he was most excited about, and she wished him a happy birthday.
It meant so much to see someone take the time to make a 6-year-old feel special and heard. It turned a simple stop for balloons into a really memorable moment for him. Thank you for such thoughtful and kind customer service!”
“I stopped by the San Rafael branch last Thursday around 6:00 pm , to buy HP 910 color ink, and when I checked the shelves, they were mostly empty. I was disappointed, but as I was walking out, I turned back and asked the cashier if he knew when they would restock the HP 910 color.
He immediately went to the back and searched everywhere to find the ink for me. I was so grateful—he truly went out of his way to help. I left Staples thankful and relieved, and I can finally print my manuscript.”
“This is a great store. I frequently come in for printing projects. They’ve always turned out great, with the team there going above and beyond to help. Grateful for this place in our community!”
“I've only had wonderful, kind service from Erica and Fati here. I look forward to doing business with them, roughly twice a month. Im stunned at the negative reviews.”
“Tho post office is amazing! I was sent a general delivery package and ,because I had no time in between my work, I completely forgot to even fill up the application! The staff were nice enough to hold onto my package and work with me on the phone. There was a really kind lady over the phone who walked me through everything. Unfortunately, I forgot her name. Carrie greeted me upon picking my letter up and was very courteous. Amazing staff here!”
“I went in to this post office today needing help sending a package to a loved one overseas. Demetria did a wonderful job explaing the proccess of how long it would take to get there as well as how to track it. She made the experience really easy for me and I hope to have her help me again. More people with her work ethic and level of care should be hired. Overall a wonderful experience and stellar customer service. Thanks again Demetria.”
“I have been shipping from here for years using various companies and shipping domestically and internationally. Each and every time I have had the best experience and they always make sure I choose the best shipping options and the best prices! And they are the nicest people!”
10AM - 6PM
655 Irwin St Suite B, San Rafael
Shipping Centers
“Since I couldn’t print in color at my place, I used Staples to do it this time. It’s easy to access, there’s plenty of parking, and the process was simple. However, I was a little disappointed that some staff didn’t greet me, almost felt ignored.”
“I am convinced Tiburon location is the best in whole Bay Area if not the country.
I had superior experience on a day that could have been disaster for any worker. April 15 is the last day to file taxes, line at the door was a mile away right when John opened the doors with the warmest smile.
I was there with two very young kids to get passports done, not one but two. Seeing John navigating guests through was mesmerizing. Early morning, people with piles of papers, million questions and in rush. John remained calm, knowledgeable,friendly, helpful and so professional.
I was in that location for the first time, we drove there for 2 hours in early morning with little kids thinking it’s the only location taking walk-ins for passports. It appeared to be they are not- mistake in the system but John was the nicest about it, still helped us with everything although he was the only person behind the desk.
I was pleasantly surprised he knew majority of guests by the name, greeted them warmly and had everyone in and out of the door in minutes.
His attitude, love for his work and their customers made this experience not only pleasant but unforgettable. He truly made an impact on our family and our whole day. Thank you, John!!!”
“The Trading Post at Marin Country Mart is an absolute gem! It's not just a post office and souvenir shop—it's a whole experience. Every visit feels like a little treasure hunt, with new and unique finds each time. Drew, who runs the place, is incredibly kind and helpful and always makes the visit even more special. Whenever I have friends visiting from out of town, I make sure to bring them here. It's a must-see spot in Marin!”
“Great service with Livescan fingerprints. Gentleman that was working that day was very kind and helpful. Efficient but not rushed. Store looked clean and well maintained!”
“Had a issue with FedEx tracking which stated my package had not been received. Marc at Postal Annex was eventually able to track the package and showed it had been delivered the previous day. Very professional and helpful”
“Tim is very organized and personable when you enter! A great asset to our community especially to those in Belvedere and Old Tiburon. Thanks for all your services especially notary!”
“Andrew and the team at the UPS store have been kind, friendly, and professional. They have helped me forward mail that I needed when I was not able to be there. Highly recommend them.”
“I've received nothing but excellent service here, whether to mail locally, internationally, print, get packaging materials. The owners are very helpful, careful, and pleasant. I've come here to mail packages to different locations, and they're able to help package the items and figure out the best way to get there, especially if international. Sometimes the line is quite long, but it moves quickly. I'd definitely go back again.”
“I’ve been to many, many, UPS locations and you’ll be hard pressed to find a store as good as this one—reliable and efficient with consistently great hours and cutoff times—run by great people who know what they’re doing. Evan is a pro
Always my top choice (Tiburon is great too)”
“I came in right as the fedex truck was there in the afternoon. The very kind gentlemen behind the counter helped me right away seeming more concerned than me even to get my parcel on that truck.”
“Love this post office and the staff. Jim is the best!! He is reliable, professional, caring and personable all at the same time. Thank you for making my experience with Stinson USPS such a positive one!”
“My husband and I lived in San Quentin Village for about two years. It's a wonderful community and the staff at this post office are a big part of what made it a special place to live for us. Cendon and Rashida are incredibly helpful, kind, and a pleasure to interact with. They work hard and care about the job they do and the people they help. More than once they went above and beyond for us. They're both genuinely good people and USPS is lucky to have them. We enjoyed visiting this post office - and we miss these two. Thanks again for everything, Cendon and Rashida!”
“This is the best post office in my opinion, rarely have i had to wait longer than 5 minutes. The staff has always been very polite, professional, and fast without feeling rushed.”
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“This place is great and I am so grateful to have it in Fairfax (especially b/c the Fairfax Post Office is notoriously difficult to deal with). I have used this UPS store for returns, shipping holiday gifts, making copies, and notary services a couple times. They are always quick and helpful and I am always in and out. the hours are fantastic as well (open late, on weekends). It's so nice to not have to truck up to Terra Linda location etc. anymore.”