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“Your sales people really know the products you carry. They know the drop of different running shoes, whether they are for neutral/pronating/supinating feet, and which styles come in different widths. They even volunteer the information the you may be due a reward on your current purchase. I had some unexpected things happen on a custom order I had on Hoka shoes. Every person I dealt with took ownership of the problem to get it resolved. I won't be buying athletic shoes anywhere else.”
“Linsey was extremely helpful in helping me find a boot that fit my needs as a beginner.
Great fitting process and complimentary heat mold if you buy boots.”
“My sister needed a good pair of walking shoes! Giovanni was great helping her find the perfect pair of shoes. Also, we weren’t planning to buy inserts but truly what a difference it’s making for her walking with her previous shoes when she would have sore feet and knees on her daily walks. Giovanni was very patient with her. I’ll be back!! Thanks!’”
“This is by far the best selection of work clothes and outdoor gear in the bay area. They have everything and then some. The staff is also very friendly and helpful. I love going here. Always money well spent.”
“I went in for cleats and they were very helpful. I have feet that are tough to fit, and I've been searching for years for a pair that don't cause toe pain and blisters. They provided great recommendations and were very patient while I tried on lots of pairs. Hope the ones I bought will work out for me.”
“Sonja went above and beyond to be helpful after an insane debacle with Keen Central. Basically, Keen had a batch of Versacore in the color Primose/Alloy size 6.5 that were mislabeled/missized which they vehemently denied was possible. 3 pairs and 6 Keen people later I gave up being treated poorly (Keen Central not Palo Alto store) and called the Palo Alto store. Sonja took time to measure the shoes to help confirm that the pair of 6.5's they had in stock in a different color were indeed smaller and true to size. She then held the shoes until I could arrange to be in the area to try them on and buy them. An associate validated that the shoes I had received were indeed bigger than they should have been and measured my feet and explained the measurements to me.
Sonja was so nice and apologized for all I went thru and expressed that this was very atypical. She encouraged me to try on different styles to explore fit. She was very knowledgeable about all of the shoes I tried on and Keens as a company. Ultimately She helped me get a pair of appropriately sized Versacore in a different color for very close to the sale price from what I had ordered from Keen.
She even was so kind that she found a pair of colored laces to make the replacement pair closer to the color I had been hoping for.
If you are anywhere close to Palo Alto deal directly with the Keen Garage versus online.”
11AM - 7PM
525 Alma St, Palo Alto
Sporting Goods
“The staff at Patagonia Palo Alto are absolute all stars! They went above and beyond to get me the jacket I was looking for (seriously ABOVE AND BEYOND!!!) and made sure that I had the jacket before traveling east for a wedding <24 hrs later. Special shoutout to Thomas who was incredibly kind and action oriented.”
“I've visited this running shoe store three times now, each experience has been exceptional. From the moment you walk in, the staff is welcoming & attentive.
I've been impressed by the store's extensive selection of shoes & gear, the staff's ability to explain tthe benefits & features of each product. Whether you're a seasoned marathoner or just starting out, this store has something for everyone.
Thanks to Derek, Heidi, & Clark for their outstanding service & expertise.”
“Had a great experience at club champion. I showed up 20minutes late due to traffic and they hung out and gave me a full in depth fitting, trying various shafts, heads, lie angles, and lengths. This team is truly dedicated to getting you the perfect fit. My fitter was Noah Kurtz”
“Epic people who will get you geared and ready to go! They have full package gear options and always give good advice based on skill and finances. Super greatful for getting geared up by boardsports Cali! 9 years later, all original gear works amazing! They have amazing deals on like new kites! Really helpful and good peeps!”
7:30AM - 4:30PM
1125 N Amphlett Blvd, San Mateo
Sporting Goods
“Joes great to work with.
Replaced some windows on Duffy and they fit perfectly. Appreciated markings on windows for easier install ?
Support local businesses!”
“The sales person patiently answered all my queries and helped me in short listing the right tennis racquet. They do have lots of tennis shoes unfortunately they don’t have clay court specific shoes. Overall great place to buy tennis racquets with lots of options. Excellent buying experience.”
“We had exceptional assistance with some items we wanted to change (for smaller sizes) after receiving them as gifts. They had good suggestions if they did not have the exact item in stock.”
“Amazing work as always especially custom Tees, Great service and fast shipping, Justin You are the man !!!! Much appreciated for the beautiful designs u made for us in the past. 6 STARRS ALL DAY”
“My daughter is new to lacrosse and she recently broke the top string (sorry for my total lack of knowledge) on her stick. We headed up from Southbay to Sling it to get it restrung. We had a great experience. George was great answering all of my young daughter’s tons of questions about the sport and equipment. He just was so good with her. George was able to restring the part we needed too while we waited. She was excited to use her stick at practice that night. We definitely will be back when she’s ready to upgrade her equipment and the 45 min drive was well worth it.”
“Amazing service. I am so happy I got my skates here rather than online. I came here on recommendation from other skaters. The prices are competitive and the service is stellar. Teri Ann was very helpful with fitting and adjusting. She works so hard to make sure you understand the process and helps you get a good fit. Just text first to make an appointment! This is service that an online store cannot replace.”
“This store is awesome. Julian (the owner) is so knowledgeable, caring, and patient. He helped try a bunch of rackets until I found the right racket (Yonex). Highly recommend!”
“This place is always stocked. I like coming here if I am in the area. The fitting room is available to try on merchandise but must request it with an employee. Prices are reasonable, place is tidy and organized and they carry many cool top notch brands. Lots of parking.”
“Needed some quick maintanence on a couple of my balls and Ray took care of me in just a few minutes. He adjusted my thumbhole as it was too tight. He opened it up a little on the sides and beveled the edge a bit help with a smooth release. Then on another ball, my finger inserts were way too big and we swapped them out for proper fitting ones. Great service at a reasonable price. I'll definitely be back.”
“Paulina was incredibly kind, knowledgeable, and helpful. She helped me pick out items for an upcoming event and offered great insight and suggestions, patiently answering my questions and explaining differences between each of the products/colors I was considering. Excellent customer service - thank you Paulina and Vuori!”
“I had ordered some Tai Chi pants but USPS never delivered my package. After contacting Jonie Uniforms they were very fast and helpful in responding. They had shipped out a new pair of pants within an hour or so of me contacting them and they even sent them 2nd day. Great customer service and my new pants are well made and comfortable.”
“Walked into the store and browse what's new. Fall in love with their Venice sweatshirt and Harlow tops. I needed a smaller size and asked one of the lady working there. She's about 5'3" blonde with glasses. She told me it's a sales item and that everything they have is on the rack. So I continued to shop and paid for 4 items with her. She's polite, but not friendly. While I was walking out, another sales lady approached me and asked if I'm looking for anything specific. So I told her I actually really liked the Venice Sweatshirt but they didn't have my size. She then pulled out a device and said that she can order online for me. So I waited, and then she looked at me and said they might have one in the back! She asked me if I can wait for her and I did. She came back with the exact sweatshirt I wanted and helped me with check out so that I didn't have to wait in line again. She's very friendly and professional, she CHECKS her inventory!! And she invited me to come back and shop again. Her name is Debbie. I would definitely go back and see her! Such a nice lady and I hope Athleta could keep her there because this location really is a hit or miss in terms of SA. Store is clean, selections are great. I hope the store manager will read this and improve their CS because I do like Athleta products.”
“I was disappointed this time because there was not a good men collection. So I had to spend my money on kids and women clothes. But I give them 4 stars because of my previous experiences there”
“Gabe and the team did a fantastic job w selling us our new Peloton treadmill. We couldn’t be happier w it. It’s like running on a cloud!!! I use it nearly every day!”
10AM - 8:30PM
700 El Camino Real, Menlo Park
Sporting Goods
“I have had a very positive experience with Big 5 in Menlo Park. My sons play various sports and we have consistently purchased their shoes and other sports items from Big 5. They not only have very courteous and helpful staff, they also have a quite reasonable return policy. In contrast, our experience at Dick's Sporting Goods was the opposite. Their customer service was literally nonexistent. This store is a real gem and I highly recommend shopping here!”
“I go to this shop for all my tennis needs and always have an outstanding experience! The staff is incredibly knowledgeable and friendly, helping me select the perfect racquet, modify the tension of my strings, and even give some wise advise for my tennis elbow. I appreciate the attention to detail in their customer service. Highly recommend this shop to anyone, whether you're a beginner or seasoned player!”
“One of the best stocked rei’s I’ve been in - great selection, well stocked, incredibly knowledgeable sales people, not huge waits at checkout, all in all a great outdoor store. Membership gets about a 10% discount in the form of a dividend. Their online shopping is excellent as well. Always beats the delivery timing.”
“This is a good place to play badminton with friends. We went here after reserving a badminton court online.
There is a small badminton shop inside too. You can rent racquets for 5$ each and it costs 50$ to reserve the badminton court for an hour.”
10AM - 9PM
378 E Sailer Dr, San Mateo
Sporting Goods
“My teens went to this store for the first time at this location yesterday (Sat afternoon) and they wanted me to thank the young salesperson that helped my daughter find the right jeans! She said she went all over the store, picked up several pairs of jeans once she knew what she was looking fo, then helped her into fitting room and then worked from there to make sure my daughter got what she wanted. My daughter HATES shopping and this experience made her so happy! Thank you!! What great customer service!”
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“Arriving close to closing time last Thursday and Sarah was incredibly welcoming, patient and went above and beyond to help us. She took time to introduce us to the tennis racket demo program, such a great way to try out rackets before purchasing!”