This place has some of the worst customer service ever. Everyone is smug with no communication skills. Management is no where to be found. I would absolutely fire everyone here and replace the staff entirely starting with whoever is the hiring manager and store manager.
September 2023
Glendale Zara provides subpar customer service. The checkout process can be time-consuming, often taking around 30 minutes. Additionally, the countertops are consistently found to be in a state of disrepair, exhibiting dirt and dust accumulation.
August 2023
Horrible return policy. I wanted to return two items purchased online but took me 45 minutes to do so. Gave them my credit card# , order # butcthey still insisted having the original receipt. Bad customer service!!!!