Budget Car Rental has received mixed reviews, highlighting both positive experiences and some challenges. Customers appreciate the friendly and knowledgeable staff, particularly noting the excellent service at the Rose location. Many found the staff to be understanding and accommodating, especially when issues arose with vehicle availability or reservations. One customer emphasized the smooth rental process, which included a quick setup and thorough vehicle inspection before signing. However, there were some concerns regarding vehicle maintenance, as one customer reported receiving a cargo van with brake issues that required roadside assistance. Despite this, the customer service team handled the situation well by issuing a full refund and providing a suitable pickup truck instead. Overall, Budget Car Rental is recognized for its commitment to customer satisfaction, with many reviewers recommending the location over competitors. The staff's willingness to address problems promptly and their polite demeanor contribute to a positive rental experience. Customers feel confident in the cleanliness and functionality of the vehicles, making it a reliable choice for those in need of rentals.
This was my first time renting a car, and I had a great experience at the Hawthorne location. Raul and Jonathan were extremely helpful and guided me through choosing the right rental. Raul clearly explained everything and provided excellent customer service. I highly recommend this location!
March 2026
JOHNATHON and Stephanie are the best they’ve gone out of their way to make me happy. I highly recommend this location regardless of what those negative reviews are saying their top quality employees and deserve to get a raise.
April 2025
Friendly staff both at rental pickup and drop off. Efficient spot just the basics for rental when you’re not near the airports. Will consider using again; booked through Costco.
