Budget Car Rental has received mixed reviews, highlighting both positive experiences and some challenges. Customers appreciate the friendly and knowledgeable staff, particularly noting the excellent service at the Rose location. Many found the staff to be understanding and accommodating, especially when issues arose with vehicle availability or reservations. One customer emphasized the smooth rental process, which included a quick setup and thorough vehicle inspection before signing.
However, there were some concerns regarding vehicle maintenance, as one customer reported receiving a cargo van with brake issues that required roadside assistance. Despite this, the customer service team handled the situation well by issuing a full refund and providing a suitable pickup truck instead.
Overall, Budget Car Rental is recognized for its commitment to customer satisfaction, with many reviewers recommending the location over competitors. The staff's willingness to address problems promptly and their polite demeanor contribute to a positive rental experience. Customers feel confident in the cleanliness and functionality of the vehicles, making it a reliable choice for those in need of rentals.
Great Service! I will definitely be renting from the location again. The staff were both friendly and funny. Here’s hoping the company realizes that you two create returning customers to the location. It’s better to rent from local companies than the lax guys.
September 2026
Super friendly and helpful staff! Unfortunately, the website does not always reflect what they do/don’t have available so CALL FIRST! This is not the specific locations fault and again, staff was very helpful in finding an alternative accommodation.
September 2026
Raul was so great in getting us a rental and has excellent customer service
