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“Everyone that works here is so helpful and sweet. I went in to get a live scan and fingerprinting done. The lady that helped was so patient and nice. We had to do my fingerprints a couple times because my hands are prone to sweating but regardless she was very sweet to me and was very thorough with making sure my prints went through.”
“Berkeley’s best kept secret! I’ve been a customer for over 10 years and this is one of my favorite institutions of Berkeley.
These are actual shipping professionals who know their craft and who care about their customers:
- They handle shipping from multiple carriers under one roof.
- They care for every detail like double-checking my mailing label, letting me know the different shipping options, providing tape and boxes.
- Picking up the phone when I have a question.
- Reliable business hours, well-organized, trustworthy.
The rates here are comparable to USPS, but with 10x better service. Thanks to You Send Me, I get a dedicated shipping authority who cares, rather than taking my chances with the inconsistent service at USPS or FedEx.
Great neighborhood location, easy parking always available. Always a joy to stop by here for my mailing and shipping needs.”
“I absolutely love the service I get at this location. Monica and her team, especially Rajan always do the best work and make sure you are satisfied. Highly recommended!”
“This place is a goldmine for anyone who loves paper goods, found beautiful Italian journals with thick, ink-proof pages. The owner helped me pick the perfect fountain pen ink that doesn’t bleed. Their curated selection of greeting cards makes gift-giving effortless.”
“Ayush has always been a great help to me. He consistently provides excellent customer service, ensuring that every interaction is pleasant. The entire staff at the El Cerrito location is great. I will definitely be returning here in the future.”
“? I HAD GOT OUT OF WORK AND I WAS TIRED BUT JOSEPH HELPED MY EVENING BE SO MUCH BETTER?. HE HELPED MAKE COPIES FOR ME.IM SORRY I DIDNT GET THE OTHER YOUNG LADY'S NAME BUT SHE ANSWERED MY QUESTIONS REGARDING PASSPORT SERVICES. I APPRECIATE THEM SO MUCH SINCE I AM PARTIALLY DISABLED AND NEED ASSISTANCE.THEY BOTH GAVE GREAT CUSTOMER SERVICE AND KINDNESS TO ANOTHER HUMAN BEING?. THANKYOU SO MUCH JOSEPH AND THE OTHER YOUNG LADY WORKING THERE ON 4/20/26 FOR MAKING MY LIFE BETTER.????????????????????????”
“Amazing customer service! The owner is very considerate & kind! As I was approaching the store, I noticed that he was locking up, but when he saw me and my sister he immediately opened the door to process our shipment. Thank you so much!”
“Store # 1523 by far has provided the best end-to-end service out of all the UPS I’ve visited. The staff is professional, knowledgeable and efficient. Highly recommend!”
“I've had a box here for nearly five years now and the very few mishaps having taken place aren't even worth mentioning. The proprietor has always been fair, helpful and honest with me and others. I've witnessed her advise a customer when her shipping cost seemed inappropriate so they may choose an alternate like the USPS. You don't see that often in a competitive business environment. Five stars for Goibg Postal”
“At first, I found the location employees not to be really helpful and then a few weeks later actually a few months later they started to be more friendly and helpful and I feel very comfortable going there now. It’s really feels like a great environment and I really like going there.”
“The staff at this UPS location are always helpful, professional and friendly. They are inundated with Amazon returns. They offer bag drop off so that they can use previously used shipping bags for future Amazon returns. This action demonstrates respect for our planet and goes a long way in the reduce, reuse and recycle efforts.”
“Excellent customer service as I walk through the door she took my package right over to this self kiosk and showed me how easy it was to take care of send a package that was already marked with a label.”
“Not sure what all the bad ratings are about. I've used this spot dozens of times and it is always quick, efficient and flawless. Easy to just park your bike in the entrance or street parking right out front usually available. They always print out a receipt even for return drop-offs. This is my favorite UPS Store location by far.”
“The employees at this location are fantastic. The manager(I think?) -her name is Bianca, always goes above and beyond to make sure people are satisfied. For years I came to this UPS store and there was so much employee turnover, no one was happy, nothing was getting done, esp. not in a timely manner, it used to be a terrible experience.
Ever since Bianca came to work here it’s been completely different. All the workers that are hired since Bianca came on the scene have been friendly, helpful and efficient, just like her. I frequent this store often and on some difficult days she has been the pivotal person that not only helped me complete my business here but truly turned my day around with kindness. The most recent hires have also impressed me positively as well.
I’m thankful to not wait in long lines with frowning faces as it used to be. Bianca and all the new hires in the past year, (maybe a little more) have really made the daily journeys to the shipping store a breeze, sometimes a joy. I haven’t written a review for anything in ages but this one has been long overdue. ??”
“The young man who helped me during my visit today was incredibly helpful, kind, and patient. It was really pleasant to receive this level of service, and I truly appreciated his assistance.”
“Raj (sp?) the owner helped me ship an important flag case, there were a few hiccups leading up to this but they were able to tell me everything I needed to know about the costs and processes, and helped me understand all my options. Very nice guy and appreciated the extra care.”
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“The young employee that waited on me Saturday 5/30/26 at 4:49pm went above and beyond their duty. She kept trying until she found my name on the AT&T database! Without that information we could not finalize the return of equipment. I’m thankful for her service. 5 stars!”