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“I’ve been coming to this post office for two decades. Always friendly, helpful and to the point. Happy to see my federal tax dollars going to something truly useful.”
“I don't usually comment on places but I experienced my first male Karen moment. It was thrilling. So thrilling that I fumbled with my phone and only caught the last part as he did his walk of shame out of the door as everyone was left in silence. This man clomped up to the counter and the woman working, Phoung, kindly greeted him and asked him what he needed. The man cut her off and said, I DONT NEED YOU TO ASK ME ANYTHING. I DON'T NEED STAMPS. I JUST NEED YOU TO DO WHAT I ASK YOU TO!! He spoke to her like they were in the middle of a heated argument. This woman, mind you, had her scale to weigh packages malfunction, her computer decided that it didn't want to work anymore and had to restart it working ALL BY HERSELF on a Friday around lunchtime. She really wanted to do a good job so she managed to work it out while the line grew. If anyone reading this were spoken to the way he did you would've had to use all your God given strength not to go nuclear, hop over that counter and made him eat those words. I was on the side ready to say something but Phoung had it covered. She responded in kind with the addition of respect saying, I just asked what you needed so there wouldn't be any misunderstandings!! Then SHE apologized for the miscommunication for reasons unknown. Be kind people or you might just run into someone who will give it right back to you. Thanks Phoung!”
“I don't usually call USPS locations stunning, but I've multiple times been pleasantly surprised by how kind, helpful, and patient the staff here is. I've been to many USPS, and had to write many unkind reviews to warn others of what to expect, but here, I can only assure fellow reader that you will be repeated with respect and care no matter your state of hair in disarray and permanent Covid pajama uniform.”
“Thank you, Sonia, for helping me out with passport services! There was a misunderstanding on the scheduled time, but she was able to help me and I'm very grateful for her kindness.”
“Always fast and efficient. Just don't be that jerk who shows up 5 min before closing with an armful of packages. No lines in the middle of the day. They're occasionally understaffed but that's not their fault. USPS is such a valuable service!”
“I feel lucky to have a post office that’s close by. It’s never too busy and the staff are pretty nice. Sure there could be one grumpy worker every once in awhile but who doesn’t have a bad day. I go often to mail boxes and most of the time it’s a solid experience. I always feel confident my mail and boxes are delivered on time which isn’t the case at some postal offices.”
“My experience was a pleasant one. Customer service rep was knowledgeable and polite. The lines can be long. I'd recommend calling or going online to make an appointment if you want to get in and out fast.”
“There is one post office in Vallejo that I really like. The service is quick and the staff is friendly and helpful. Occasionally, there are no small envelopes for packages, but it's not a major issue.”
“I have been remiss not writing this review. This is my local PO, and they rock the system with competence and patience! Just the best of USPS. Thank you for your hard work, and helping the public more than we realize.”
“This is my favorite USPS now! I went there to get a package shipped out to New York. Margarita helped me get the most convenient option, she was patient and walked me through every step of the way. She answered all my questions and helped me out through the entire process. I have never got this level of high customer service at USPS!”
“Went there around noon. No lines, quick and efficient service by “Top Dog”- thats what it said on his name badge. I was pleasantly surprised considering what I had heard about long lines and rude behavior at the Post office.”
“Until I lived elsewhere for a short time, I never thought about how much I rely on the excellent customer service provided by the women at my local post office. Put your feelings for the USPS aside and consider how well they help people, against all odds. Their equipment is not the best, the facilities are small, and yet people of all ages and backgrounds go there because they know they will be treated with respect and all of their questions will get answered. They are not in a rush, so if you need ultra fast service go elsewhere. But if you visit you will get excellent service so consistently that you will become their fan. That's why I decided to write this review.”
“Miss Q give me the best customer service by giving me the best information that works the best for my needs also the communication was awesome she helps me get my passport thank you so much Miss Q!”
2 - 5PM 9AM - 1PM
104 Washington Ave, Richmond
Post Offices
“Absolutely helpful, always pleasant I adore this little post office location in Point Richmond. I find myself here more often than not, and I never have an issue with getting in and getting out in a timely manner. I'm unsure what some of the other reviewers I've read about this location being slow moving, I have not had that experience any time I am here. This post office team is the best!”
“The staff here has always been extremely friendly. I'm here once or twice a week, and they are very helpful with whatever is needed. I've seen a couple instances where people come in mad or frustrated about some paperwork or process, and the staff does a great job of helping them get the information they need (passport renewals, etc). The staff here executes on their job, and will often go above and beyond what's needed. Sometimes there's a bit of a line, but they always move through it quickly and precisely. Glad to be here.”
“Not sure why this place has bad reviews. As far as US Post Office's go -- this is one of the best. I have a small business and I drop packages here at least three times a week and they are always beyond friendly. I'm a big fan.”
10AM - 5PM
4180 Lakeside Dr, San Pablo
Post Offices
“My package was delivered. The key to the package locker was in my mailbox, but it was bent and I couldn't get the package locker open. I called the Hilltop Carrier Annex. A person answered the phone immediately and got in touch with the mail carrier for me. The mail carrier offered to meet me at the package locker in 20 minutes. Meanwhile my husband came home and got the key to work. He brought the package into the house. I called the Annex back, got the same lady on the phone and was able to tell them the problem was solved. I thanked them for the terrific response and service. And I'm saying THANKS again, here!”
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“Great location with great hours never busy and staff always friendly and welcoming. They will help you with anything and they are opened on Saturday until 2:30pm with a huge lobby plenty of shipping supples and counters to wrap or write something.”