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“I’ve been coming to this post office for two decades. Always friendly, helpful and to the point. Happy to see my federal tax dollars going to something truly useful.”
“I feel lucky to have a post office that’s close by. It’s never too busy and the staff are pretty nice. Sure there could be one grumpy worker every once in awhile but who doesn’t have a bad day. I go often to mail boxes and most of the time it’s a solid experience. I always feel confident my mail and boxes are delivered on time which isn’t the case at some postal offices.”
“I had an amazing experience at the post office thanks to Erica.
She was incredibly kind, patient, and helpful truly going above and beyond.
I’ve never received such excellent service before. Erica made everything easy and pleasant, and her positive attitude really stood out.
She’s a true example of outstanding customer service.
Thank you, Erica!
God bless you!”
“I love coming here, they're always so friendly and helpful. Was reapplying for a new passport and the lady (whose name I forgot to get) was super sweet and helped me through it all!!!”
“I pass by the Benicia PO to come to this location. Been coming here for years and yes they are the most, patient, courteous and knowledgeable. The lines can get long but they maintain good service to ALL.
Someone vandalized our mailbox cluster and I am at this PO often lately.
It’s been over a month and it’s still not fixed. How much longer? Realize a number of boxes got hit but it’s super inconvenient standing in line and using expensive gas just to pick up mail.
How much longer?”
“Always fast and efficient. Just don't be that jerk who shows up 5 min before closing with an armful of packages. No lines in the middle of the day. They're occasionally understaffed but that's not their fault. USPS is such a valuable service!”
“I had an appointment scheduled for later in the day, but Monica was kind enough to take care of me earlier than expected, which I truly appreciated. From the moment I arrived, she was incredibly welcoming, professional, and attentive. She walked me through the entire process with patience and clarity, making sure everything was handled correctly and efficiently.
What stood out the most was her positive attitude and willingness to help—she made what could have been a stressful situation feel easy and manageable. Her efficiency didn’t take away from her friendliness; she balanced both perfectly and made me feel valued as a customer.
Thank you, Monica, for going above and beyond and making my passport experience as smooth, quick, and pleasant as possible. Your excellent service truly made a difference.”
“Julian was so helpful. Great personality and excellent customer service. I've never had so much fun at the post office. Everyone needs a Julian!! Thanks again!!!”
“Awesome; there was only one person ahead of me in line. I didn't even wait five minutes, and I just handed my mail to the clerk; she was so nice. Not waiting in line for a long period of time was fantastic because I was in a rush to get back home. There was a community wide garage sale in the compound where I live, and I wanted to touch base with some of my neighbors. I purchased some DVDs from the neighbor who lives across from me. I simply like to have the disk just in case some of the movies aren't shown through AT&T ever again.”
“Every experience I’ve had here has been better than any other post office I’ve ever been to. Very Customer Service oriented very pleasant to deal with very friendly.”
“Today my medicine was delivered to the wrong address. It is a life saving medicine that I must have daily. When I received a message that it was delivered to my home, and it wasn’t here I panicked! I called the post office as I was driving there. The clerk called the carrier (he didn’t recall the package-understandable). The clerk then called the postmaster (I wish had gotten both of their names. The postmaster not only came out- she knocked on doors, located the package, called me and hand delivered it to me!!That meant the world to me- as I had only one needle left! They went over and beyond and their efforts were greatly appreciated!!!!!”
9AM - 5PM
12651 San Pablo Ave, Richmond
Post Offices
“I like that it's small and not usually too busy. I miss the original clerks (from 40 years ago) but I do like those that were here two weeks ago when I bought stamps.”
“I personally love this usps. Used to come quite a bit and I’ve always gotten great service from everyone. I’ve never had any problems with receiving my mail or sending. There’s sometimes a bit of a wait but that’s normal depending on the time of day.”
“Went there around noon. No lines, quick and efficient service by “Top Dog”- thats what it said on his name badge. I was pleasantly surprised considering what I had heard about long lines and rude behavior at the Post office.”
8AM - 12:30PM
11245 San Pablo Ave, El Cerrito
Post Offices
“I have been remiss not writing this review. This is my local PO, and they rock the system with competence and patience! Just the best of USPS. Thank you for your hard work, and helping the public more than we realize.”
“Until I lived elsewhere for a short time, I never thought about how much I rely on the excellent customer service provided by the women at my local post office. Put your feelings for the USPS aside and consider how well they help people, against all odds. Their equipment is not the best, the facilities are small, and yet people of all ages and backgrounds go there because they know they will be treated with respect and all of their questions will get answered. They are not in a rush, so if you need ultra fast service go elsewhere. But if you visit you will get excellent service so consistently that you will become their fan. That's why I decided to write this review.”
“The main post office been going here since 1970 building still the same back in the day use to be a one way street love coming here customer service is good faces change over the years but the service great ?”
9AM - 1PM 2 - 5PM
104 Washington Ave, Richmond
Post Offices
“This location is staffed by a single person, so please be mindful if you have to wait while the mail worker takes a break, as required by law, because it is the humane thing to do. Or, time your visit. If anyone is disgruntled, please contact the national USPS number since the staffing decisions come from the federal level. Whatever you do, please be kind, as everyone strives to do the best they can.”
10AM - 5PM
4180 Lakeside Dr, San Pablo
Post Offices
“Even though this is a small post office, it is often busy. Today I had a package that was delivered but before being delivered there was a mix up with my address. I received a notification saying they needed to verify my address. I called the post office (had to call repeatedly until someone picked up, they do get busy). I had the pleasure of speaking with a man named Aric, I believe, and he was able to track my package with its tracking code and saw the driver still had it, called him and luckily he was still in the area, so he came back to deliver it to me and verified my address with my ID. Saved me tons of time! Thank you so much! Both Aric and the delivery driver were very nice and professional.”
“Had an important package that was severely delayed, at no fault of this location. Once I was notified it was at this location I went to pick it up. The postmaster and mail carrier went out of their way to get me the package immediately, even though it was already out for delivery. Big thanks to them!”
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“I have to say that my experiences at other USPS, like Martinez (on Alhambre... very rude and unprofessional employees), and El Cerrito (also very rude and unprofessional employees), make me appreciate my home USPS in Hercules. The staff are very cordial, customer service oriented, and do not complain or argue with customers needing a little extra time due to multiple mail items. I will choose the Hercules post office over any I've visited lately.
It takes less time to assist a customer than it takes to argue with a customer, delaying other customers' services.”