“My boyfriend and I spent the day furniture shopping, which is always an adventure! We visited a few different furniture stores before stopping at Bob’s, and the difference in customer service was night and day.
Kyle helped us, and he truly went above and beyond. I honestly felt bad because I had him running back and forth across the store for nearly two hours, and he never once seemed bothered (I was definitely the one who needed a break!). He was incredibly patient, knowledgeable, and genuinely wanted to help us find exactly what we were looking for.
One of my favorite moments was when he used the shirt he was wearing to help us color-match a rug to the couch we purchased because it was almost the exact same shade. That’s the kind of extra effort that really stands out.
Overall, we had an amazing experience at Bob’s. If you’re looking for exceptional customer service, great quality furniture, unbeatable prices, and fast delivery, I can’t recommend them enough. We’ll definitely be back!”
“Jim was amazing! Informative, easy going hands down best sales person I have encountered in a long time. Definitely shop here again based on his friendly demeanor and great attitude”
“We purchased our couch from Ashley off of Edinger and had a great experience. Bruce was very helpful and patient and gave us some pointers about placement that really helped us to make a good choice. He was not selling, but trying to help which is unusual for a sales person. I would recommend Ashley‘s for anyone looking for home furnishing.”
“Just about everyone in my life has heard some version of the following review, because I honestly can't say enough good things about this company. For context, my partner and I put over 40 hours of research and visiting mattress stores into this mattress decision. There were initially a lot of contenders. And in the end, there was only one we felt confident about - Custom Comfort Mattress. My family and I have been customers of theirs for over 20 years and I was delighted to learn just how good they are in their industry. Throughout the process, we wandered into 3 Custom Comfort stores and the customer service in each was outstanding so they're all getting this shout-out. We never felt like they were trying to make the sale - there wasn't pressure to make a decision - they just gave us the facts with pride and the mattresses sold themselves. Rod sat with us on a rainy afternoon at the Huntington Beach store and answered our long-list of minutiae questions - it gave us confidence that everyone in the company knows their product and wants the best for their customers. In the world of mattresses, Custom Comfort is producing a far superior product. I've owned mattresses in the past from their Select Collection (entry-level) and for this purchase, we jumped up to their Reserve Collection (premier level). We wanted a bed that was all natural materials with no memory foam, which we learned limits the lifespan of your mattress. We also wanted to avoid potentially toxic materials used to meet U.S. flammability requirements (Custom Comfort achieves this with wool). Bonus is that all of their mattresses are double-sided (flippable) which most on the market are not these days. The mattress we purchased should last us 20-30 years if we care for it well. This is the type of company that earns your trust. Not that we needed reassurance, but we asked if we could visit their factory in Orange to see how their mattresses are made. I felt like an elementary school kid on a field trip - I absolutely loved it. The warehouse manager Chewy personally guided us through all the stages of the mattress build and shared that most employees have been on the job for 10-30 years. They clearly take pride in their work and the brand. From the time we made the purchase to the time it was set up in our bedroom was 5 days. Great customer service to the end - Oscar and Omar were our courteous and on-time delivery crew and they made several adjustments to the bed height and position in the room to make sure I was completely satisfied. We've been sleeping on our new mattress for a week and we're finding our aches and pains greatly reduced. Check this company out - they're the real deal!”
“Kyle was so helpful when I walked in the door. My purpose of coming by myself was to gather information for my husband so as not to waste his time. Kyle looked up our history and the bed we bought 15 years ago. He showed me the new version of the same bed. I was pleased that he did not try to sell me anything else.
Kyle showed me the improvements that Sleep Number has made. He offered ways we could save money if we wanted.
I made an appointment for my husband to come see the bed. Kyle was brief in his explanation of the bed and answered my husband’s questions. It was a very positive experience for both of us. It made the decision to buy the bed an easy one.”
“Went to five mattress/furniture stores in Huntington Beach without any interest. Even went to Cosco and Sam’s Club. Either overpriced or poor quality. Except for HB Mattress. Talking to John, the owner, whose dad made mattresses since the 50’s showed me affordable quality mattresses perfect for my needs. All are locally made - not imported.
This is the place for good prices for excellent products.”
“Set up an appt and met within 15 minutes. Found just what we needed and it was delivered the next day, since it was in stock! Perfect full mattress for our son. Thank you Francis for your fabulous service! ? Thank you Mark for a friendly delivery! ?”
“You can definitely judge the character of a business based on how they handle any hiccups in the road, and I can confidently say that Kelly was the most kind, efficient, and accommodating individual throughout the process of my mattress purchase. Aside from Cariloha products being top notch, it was a pleasure doing business with someone so caring and professional. Thank you, Kelly!”
“We recently purchased a second mattress from Gregory at OC Mattress. Both times he’s made it as easy as can be. He’s friendly and not pushy, at all. He’s definitely not a car salesman!We love our new mattress. My back doesn’t hurt anymore, and I get a good nights sleep. Our guests have loved the new mattress we put in the guest room.We’ve loved our experiences (and mattresses) so much we’ve recommended Gregory and OC Mattress to family and friends.My sil and bil relocated to Orange County last year and purchased three (3!) mattresses from Gregory, and had a great experience, as well. They’re also loving their mattresses.Thank you Gregory and OC Mattress!”
“Cliff was awesome! He was friendly, knowledgeable, and helped me find the perfect mattress without any pressure. He also gave me a great deal and made the whole experience easy. I highly recommend asking for Cliff if you’re shopping for a mattress!”