Verizon offers mobile, 5G home internet, and business services, with in-store appointments and online ordering available. Online orders can be picked up in store, delivered, or shipped. Customer service experiences vary significantly. Many reviews describe customer service as magnificent, consistently helpful, excellent, and awesome with great patience, leading to very pleasant experiences. The network is praised for reliable service and good reception. However, some experiences note that workers can sometimes seem distant, acting as though customers are burdensome. Some employees have been described as condescending and not very helpful, which can make the process unpleasant. There is a strong caution to be diligent and understand the fine print on promotions and phone upgrades, as deals may have specific policies. Prices are frequently cited as too high. While adding lines or promotions can save money, the actual cost of upgrading a phone may involve paying off a previous balance. A recommended approach is to buy a phone outright to avoid monthly charges, though this is costly. The process to resolve issues can sometimes take multiple days and conversations, but the outcome is often satisfactory. Overall, Verizon has its pros and cons, with reliable service but high prices, and customer service that ranges from excellent to poor depending on the visit and the individual employee.
I walked in and made an appointment on kiosk. They were ready for me before my Rubio’s order was ready! John was extremely helpful and helped navigate a lost phone, a phone plan upgrade, and a new phone. He was knowledgeable, efficient, courteous, and very professional. I would gladly work with him again.
January 2026
I had huge problem with my home screen and Shawn help me right away while everyone blew me off. He offered me the promotion that was available to me but didn't pressure me too much like other reps do. Definitely be coming back when I'm ready. Thank you so much Shawn, God bless you.
January 2026
I stopped into this Verizon store because they told me they had a phone I wanted. I arrived one hour after my phone call and they did not have that phone. Maybe they sold it. Maybe not. Big store. I found the agents friendly.
