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“I had been eagerly awaiting Wyyerd coming to my neighborhood since Cox continues to raise their rates every year, and still continues with their ridiculous data cap. My installer, Jesus A. did a fantastic job going over install options, and finished quickly. I had already downloaded the MyNetwork app, so he showed me how to get everything up and running quickly. Everything's working great.Thank you, Wyyerd, for making it to our area. It's a breath of fresh air.”
“Ryan was awesome.Explained everything and connected all our audio/tv components.He took to the time to make the setup look great.Definite recommend him for all your audio/visual needs.”
“Excellent customer service, although I've had some issues with the bandwidth their response time and attention during the troubleshooting process is far superior than Cox (in my opinion) so signing up for another 4yrs.”
“I had my doubts on wireless internet for a small location, but Wave.band was easy enough to try out. They delivered on everything they said they would. Not only did they deliver, but the technical staff that worked on site was much better than I have experienced with other providers. They were able to help us get our equipment up and running (we are remote to the location) quickly and clearly understood everything that was going on. They have never made me doubt my decision to try them.”
“The best T-Mobile store I’ve ever been to & I’ve been to a ton over the years. I attribute it because of the staff that works here. The manager is doing a great job and it shows through the people he employs. They are all friendly, enjoy what they do, and are all about customer service and satisfaction.
Mr James Malone helped my wife and I to get new phones, setting up service for 3 lines, and transfer all our data over to the new phones.
James knows his stuff, and because of this, the switch went flawlessly. He valued our time, showed the utmost professionalism, and made sure we were satisfied every step of the way. He is a pleasure to do business with and made the entire process easy and fun. He is extremely knowledgeable and it shows.
Go here if you want a great experience, too-notch service, low stress. You won’t be disappointed.
Thank you to everyone that works there. You guys are at the top of your game.”
“Had an incredible experience here thanks to Ramses! He made everything super easy and took the time to explain all my options without any pressure. If you're coming to this T-Mobile, definitely ask for him—he’s a pro and provides top-tier customer service!”
“Amazing team of guys! Manager Jose went above and beyond for us and helped us move from a horrendous experience with ATT. Uriel that also helped me is very charismatic and makes you feel very welcomed I would def go back if I need any additional services or support.”
“I had a wonderful experience at this store! Both Dale B. And Dereck P. were beyond helpful and very patient with me to resolve an issue I’ve been having for months. Definitely recommend this store to all T-Mobile and non T-Mobile customers! Keep up the great work!”
“I went in to try to reorder my iPhone 17 (I had ordered it last week and somehow the order ended up getting cancelled) and had the pleasure of DJ helping me today!
Previously it had taken the last employee well over an hour to help me do the same thing, and today DJ solved my issue in a fraction of the time -- with a smile, friendliness, and affability to boot! I was SO grateful because I had walked in with a slight attitude, absolutely DREADING yet ANOTHER hour+ visit... but DJ was like the friendly & VERY capable hygienist at the dentist -- he zeroed in on the issue/his task, got it done in record time, and turned your day around + gave you a little extra pep in your step for the day because of his positive energy!
DJ was SUPER easy to talk to & he knew exactly my issue as soon as I mentioned it -- his love for digital problem-solving & technology shined through, on top of his mastery of customer service!
DJ is an absolute gem -- any business would consider themselves lucky to have someone like DJ representing their company! THANK YOU DJ! :)))”
“We have been with Cox for over 40+ but had to cancel wifi and phone service due a move. They couldn’t access our account over the phone without the passcode to cancel. We had to bring our equipment into a physical store with our ID to cancel.
The Santee location is in a plaza with plenty of parking. The store itself is spacious and bright. When you walk in, you’re greeted and to sign in on the tablet. We were number 2 on the list.
Everything was fast. A receipt was printed to show proof of equipment return.”
“For over three years, I invested more than 35 hours talking with T-Mobile’s different engineering areas trying to solve a technical issue a my phone. They even supposedly escalated it to their most specialized engineering teams. After T-Mobile said this was not a T-Mobile issue and that it was an Apple issue, they sent me to talk to Apple. I then spent another 20 hours talking to Apple, where I received excellent support from Apple’s technical team, and they even replaced my phone but bounced me back to T-Mobile. After all that, today I went to the Otay Ranch T-Mobile branch, where Adrián kindly helped me, and in less than two minutes, he solved my technical issue by removing a parental control (phone guardian) problem. The parental control issue was directly from T-Mobile, which is why I feel the three years and more than 35 hours were wasted. Therefore, I believe T-Mobile’s sophisticated phone support team should be better trained, and I think Adrián could give them some very good lessons.”
Open 24 hours
2222 Fourth Ave Suite A, San Diego
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“Due to a recent merger, I contacted All Roads to cancel one of our 2 satellite phones as the new company was consolidating equipment. Zach was so helpful and able to quickly provide me the information I needed to cancel the line. Being a small mineral exploration company, All Roads satellite service has been a great asset to us for a number of years, especially in remote areas of rural Nevada and providing a sense of security to our field staff and contractors. Their service and monthly costs are reasonable. I would not hesitate to utilize their services in the future. Thank you for providing such reliable service.”
“Tito is exceptional. Amazing customer service, personable & efficient. He cares and doesn't BS. Everyone there works well together as a team. I recommend this location highly. Thank you Tito for all your expertise, help & genuine giving of your time & work. Appreciate you! He's excellent at what he does, wonderful experience here.”
“I couldn't be more happy with my sales transaction with Armando. He helped me and my family move over from Verizon and he made it a seemless experience. He hooked us up with new phones and we pay less now. 10/10 recommend.”
“Needed to upgrade my 12 pro max because of low battery. I had Tristian help me and he was awesome! He laid out all the options for me. I ended up with the 17 pro max and a new plan. I’m very happy.”
“It took me returning 4 times in person to finally get the promotional discount that they promised me when I signed up , so that was a bummer. I kept being overcharged each month, and none of the employees could figure out why. They tried to help. Finally, when I returned the fourth time, there seemed to be a new manager , Javier, who finally fixed the issue! Not on the spot, but he promised he would solve the problem within the month and make sure the discount was applied to my account and he kept his promise! He called to let me know he finally resolved the internal issue — thank you Javier!”
“Britney Almanza provided outstanding help during my visit to the T-Mobile store. She was patient, knowledgeable, and took the time to explain everything clearly without rushing me. Britney made sure all my questions were answered and that my issue was fully resolved before I left. Her professionalism and positive attitude made the whole experience smooth and stress-free. Highly recommend asking for Britney if you need help at T-Mobile!”
“I am not very cell phone savvy. In fact I have a flip phone. So when I have a problem I bring it to this dealer and the workers are all very friendly and helpful. I like to joke with them that they should be thank-ful that I do not have a regular cell phone. I would probably be in there just about every day! Big KUDOS to the workers there!”
“My husband Michael and I have been loyal Verizon customers for 15 years, but after dealing with recurring poor customer service and constant technical issues, we were seriously considering leaving. We've spent countless hours on the phone with customer service, but nothing ever seemed to improve. That all changed when we visited the Clairemont Verizon location off Genesee.
From the moment we walked in, Val completely turned our experience around. With over 10 years of experience with Verizon, her expertise and professionalism were immediately evident. She was not only knowledgeable but also incredibly friendly and made us feel truly valued as customers. Val seamlessly addressed all of our concerns, resolved our issues, and even went above and beyond by ensuring technical support followed up with us the next day.
Thanks to Val’s exceptional service, we decided to stay with Verizon, upgrade our phones and plans, and feel confident that we now have someone who genuinely cares about our satisfaction. This was hands down the best Verizon experience we’ve had in years, and we can’t thank Val enough for making us feel heard and taken care of.
Thank you Val! Overall a great location and staff! I know the stellar service we received will continue with the rest of the staff as Val sets a new standard for customer care.”
“Having to walk into a store during the holidays is always so dreadful. Luckily I had the best experience at T-mobile due to Briana! She was attentive and knowledgeable about the products and went above and beyond for me. She was patience with me and those who she assisted prior as well. I recommend going to this T-mobile store and to ask for Briana to help you out! I know that my needs will be met every time I enter this store.”
“The girl that helped me was absolutely delightful. She was super knowledgeable and make my upgrade an easy process. There was some issues on my account and she helped me get them resolved quickly.”
“Went to this T-Mobile to surprise our daughter with a phone for her birthday! They were discreet and helped us to keep the surprise quiet! But, we ended up having to order it via the T-Mobile app because they didn't have the model we wanted in the store.”
“went in to get a new phone and had the best experience from employee Janine I hope I spelled it right lol but she was super helpful and made my experience a good one definitely recommended this location”
“They let your return your old equipment here unlike AT&T which makes you go to UPS who then tells you your scanned equipment isn't coming up in the system and that you'll be at-risk of paying $150 for each piece of equipment they manually enter into the system for return.
Save yourself a headache. Go with COX.”
“Casey at T Mobile Marketplace was phenomenal. The problem with my phone and getting a replacement was so difficult to figure out. I 1st went to to Mobile Plaza Bonita, they were very dismissive. Then I did customer service online, they were no help. Came to T Mobile Market Place. And Casey solved my frustration and resolved my issue in less than 10 mins!!!!!! Thank you Casey.”
“My Grandmother was having trouble with her her landline making her sound like a robot as well as the call being extremely staticky.Contacted cox customer care and within a few days they sent out a wonderful technician. Omar who replaced and updated all of the wiring that had not been updated in the 15+years that my grandmother has lived in the home. He did the job in a timely manner and was very accommodating, professional and able to call me who wasn’t at the appointment to follow up with and let me know the outcome. He went above and beyond thank you again to Omar my grandmothers connection is working nice and strong again. Goodbye to the robot and static!!!”
“Maribel was extremely helpful and pleasant definitely seems like she takes pride in her work there if anybody is looking for a phone gp in and ask for her. She was extremely helpful”
“No joke, we were out the store in 5 minutes and VERY satisfied with the service provided. We went in because our service promotion had expired and we wanted to see if there was any new promotion available which luckily there was. Evelyn did a great job assisting our needs and explaining the options.”
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“I walked in and made an appointment on kiosk. They were ready for me before my Rubio’s order was ready! John was extremely helpful and helped navigate a lost phone, a phone plan upgrade, and a new phone. He was knowledgeable, efficient, courteous, and very professional. I would gladly work with him again.”