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“I came in after anais was harassed by other customers. They gave her so much attitude for a number change then claimed the race card which I witnessed everything and can say not everyone's a victim. Anais handles the situation very professionally I applaud her for keeping herself calm and professional”
“Switched to Verizon today. The set up process was fairly quick and easy. Our salesperson, Adam, was kind, explained pricing in detail, and answered all our questions.”
“Bri did amazing helped me get a new phone nice price everything included with multiple people in the store, you killed it bri thank you so much. Best boost in town!”
“I had an issue transferring phone service from another carrier to Boost, and stopped by the Boost store in Covina (Arrow Hwy & Azusa Ave.) The service rep (going by memory, I believe reps' name was Martin) did an excellent job setting up service with Boost, which was a tricky situation for a number of reasons, knew all the work arounds to get it done, and was patient as it took a little time. Service was set up and working by the time we left the store.”
“This corporate store is located in the Lone Hill Shopping Plaza (HomeGoods etc.). It's easily missed, because it sits facing the side of Home Depots Garden Center (closest to the entrance off Gladstone). The agents were knowledgeable and patient. Diego and Domenic, willingly answered all my questions.”
“Kira has great customer service skills and was able to find me a great deal and was able to make the bill cheaper with more to make it worth it for me to upgrade. Very patient and helped me set everything up without feeling rushed.”
“Went in to the store Friday early evening Valeria was of great help got my plan i wanted and phone shout out to Valeria for the best customer service i have had in long time . thank you again”
“I would like to extend appreciation to Mikey at the Montclair Plaza store, he recently helped me transfer my Verizon account. The store was full, but we were assisted right away. Already pleased with my decison to exit my previous cell provider service. I'm loving my new devices and I'm saving about $150 dollars a month. Happy to be a new member of the T-mobile family. Thankful for Mikey's expertise and for all of the added savings.”
“Maria is the lady to see!!! She has hooked me up with new phone,watch,tablet AND she helped me set EVERYTHING UP!? I will see her for ALL MY CELLULAR NEEDS. The transfer from Metro to T-Mobile was rough but this lil lady helped every step of the way. I'm not tech savvy but she shows me how to use apps connect devices. Thank you Maria for all your help and PATIENCE.”
“Hello I just want all to know that Rockey was great this late afternoon he help with my I phone 15 for some reason it was like on zoom 100 plus % he took care me with issue right away less thank 10min shout out to Rockey great to find excellent customer service these days Thank you again”
“Some workers looked tired like they didn't want to be at work we made a payment for our cellphone service we want to see workers who are happy to help and happy to be there customer service is not that hard to do it's just being nice and polite to customers and have the customer feel like this store has very good customer service”
“Have good selection of mobile phones.
Alan H. helped me with my account and phone offers. Excellent service. Highly recommend.
Marvin M.”
“Walked in to get help transferring apps and data from my old phone to the new phone. The first guy who helped me didn't take time to understand my reservations or concerns. He just barreled through the process without consulting me. I expressed my frustration and he just disconnected everything and said he was going to get someone else to help me and walked away. Trust me, that experience was enough to make me put a 1 star on this review. But the manager did his due diligence to try and understand and make me happy. He listened to my concerns about the previous rep as well as my phone. He took the time to explain the processes and give his opinion about the different products I was working with. He was helpful.”
“Thank you Cameron, I recently had to leave Tmobile at no choice of my own and another Tmobile store would not help me with a task. Cameron took the time to do something beyond the normal customer service task. If I come back, I plan to work with Cameron. He is a problem solver and can't thank him enough”
“Excellent service!Took care of all my issues after being screwed over at the Authorized TMobile in Pomona.They didn’t turn me away and resolved all my issues.The entire staff was friendly and you can tell they were trained properly.They saved my experience w T-Mobile.This is my new home store! Thank you guys!”
“The T-Mobile authorized retailer in Upland on Mountain Avenue was very helpful in straightening out and starting my service after hours or I should say days of delays in service. Alyssa had my problem fixed in no time and we sure appreciated that. T-Mobile in Upland has the latest cell phone communications available. There’s plenty of parking with the handicapped stalls at the front entrance.”
“Went in to see about any promotions to upgrade my phone , drea assisted me . SO PROFESSIONAL AND SUPER SWEET ! really made my visit comfortable and fast. Will be going to her again !”
“Great service! It was so easy to set up with these helpful associate! They helped me chose the best plan for my family! Will recommend Home Connected to other friends and family!”
“This store has knowledgeable staff and assisted us in phone replacement claims! We walked in at 2pm and had our new phones delivered and activated (same day in-home by Assurion) by 9pm!!! La Verne and Glendora stores both wasted our time with incorrect info and attempted overcharging. The Upland corporate store was great!!!!!”
“My husband I came in to combine our lines together into 1 account and I needed an upgrade for a phone Trystan was so helpful he greeted us right away helped us set up our new phone, he also explained to us the promotion that we’re going on, he was nothing up sure amazing, thank you again trystan for helping us out , will definitely come back to him if we need anything else!”
“My knowledge of and interest in technology are very limited. ISN Global has taken care of my technology needs for the last 20 years. Whether recovering documents following a computer crash, replacing hardware, providing assistance over the phone or in person, I have been very pleased with ISN Global’s services and staff. Thank you CEO Ed Reece and staff for keeping my technology operating.”
“It's not where GPS shows you, it's in a corner of the parking lot. If you reach the GPS location and find nothing, keep going turn off the GPS, the store is near sugar coat nails.”
“It’s not often I write up a review… but Gerry at this store was great! I had issues with a trade-in offer and he walked me through the entire process to get it resolved. He was friendly, professional, and deserves the praise!”
“I switched from ATT to T-Mobile in September, and it was not from this store, but I encountered problems when transferring data, and it didn't solve the problem after uploading to iCloud for four days. A girl from this store spent almost an afternoon to help me sort out the data transfer and many apps. She really helped me a lot. I was very touched by her patience, and it was free.”
“They open up at 11:00 a.m. at the Montclair plaza. Or you might say Montclair place. Waited just for a few minutes. Just paid my bill. Everything turned out great.”
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“These dudes are gd, they got my color back on the phone in 10 mins. He fix it. I was over at the so. Pomona store off Gary. They couldn't figure it out an told me to go to best buy ( figure that) cause they are not,,,, Technicians. An he couldn't help me with another issue. But this store off foothills, they got it going on, fix both of my issues, after leaving that Gary st store, I was ready to pull the trigger on t- mobile .... thanks to guys off foothill, I will stay a little long.”