Victra, a Verizon Authorized Retailer in Lafayette, CA, is known for providing excellent customer service and a wide range of wireless products. Customers appreciate the knowledgeable and friendly staff who go above and beyond to help, often working late or with extra care to ensure satisfaction. Staff members like Dylan, Hugo, Geo, Jordan, and a drone photographer are praised for their professionalism, helpfulness, and dedication. They assist with various needs, from replacing shattered phones to helping with accessories and screen protectors, always maintaining a cheerful and professional attitude. Customers consistently leave the store happy, feeling confident that their technology needs are met with trustworthy and quality service. Overall, the store creates a positive experience by connecting technology to life in a fun and reliable way.
Zach at the Verizon store in Lafayette, CA is excellent! He made the process so easy! Professional and patient, he made the sign up process painless. Highly recommend!!
May 2024
The technician, Dylan went above and beyond in assisting with replacement of a shattered phone. It was near closing time but he worked diligently to get my phone replaced and updated well past closing time cheerfully and professionally.
February 2024
Best, most honest customer service I've ever experienced at a retailer. Thanks Jordan!
