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“This is the best branch in Marin. Their new Branch Operations Coordinator, Jenn, is always so helpful. If you need help, she’ll help with a smile on her face. The rest of the team is wonderful as well. Justin the Branch Manager leads the team with kindness and they truly take care of their customers. Jenn definitely deserves a raise! :)”
“We had an errant check issue-funds we were paid but the check would not clear. Lisa jumped in and discovered a contact with a previously "uncontact" bank and cleared up our issue within an hour. Wow! Great stuff!”
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“We needed to cash a cashier's check drawn on another branch of Bank of the West and Stan and Ly were so helpful and gracious. My husband went inside to cash the check while I walked our rescue Husky. She is a vocal girl. Immediately, Ly was out with treats and invited us inside. I was amazed. Stan took care of cashing the check and was so personable and professional. He and our son went to high school together. It was like a mini-reunion. Another woman came in and I offered to take my dog outside, but Ly made the woman very comfortable in a cubicle away from us. I spent my entire career in banking and never witnessed such genuine care for people by branch personnel. They are fantastic.”