“This is the best branch in Marin. Their new Branch Operations Coordinator, Jenn, is always so helpful. If you need help, she’ll help with a smile on her face. The rest of the team is wonderful as well. Justin the Branch Manager leads the team with kindness and they truly take care of their customers. Jenn definitely deserves a raise! :)”
“We had an errant check issue-funds we were paid but the check would not clear. Lisa jumped in and discovered a contact with a previously "uncontact" bank and cleared up our issue within an hour. Wow! Great stuff!”
“I’ve been going to the Larkspur BMO/BOTW branch since I was a kid when my parents used to come in for their banking, and now I have my own accounts there. This branch truly feels like a family.
Andrew writes great verification letters and always asks how my house projects are going, Ranjan is kind and always quick to help, and Cristino who's helped my parents a ton over the years and helped me open my very first bank account as a kid rocks the best outfits on Fridays. Lee would run outside with dog treats whenever she saw us walking by with our goldens. And Stan means business (in the best way) and has been a steady, professional presence for as long as I can remember.
Together they make such a great team—friendly, genuine, and always ready to help with anything. You can tell they really care about their customers and take pride in their work. This branch is what a neighborhood bank should feel like.
The bad reviews sound like people who popped in last minute with unrealistically high expectations for perfection. Enjoy this small-town branch for what it is—personal, reliable, and full of great people.”