Vince Outlet is appreciated for its wide selection of products and friendly, helpful staff. Customers often praise the store's excellent customer service, especially from staff members like Vissuta, Leonard, and Francisco, who go out of their way to assist with price matching, product selection, and returns. Many reviews highlight the staff’s patience and willingness to help, making shopping a positive experience. Customers also value the staff’s honesty and effort, such as shipping items directly to their homes and ensuring they get the best deals. However, some mention that the store’s doors are locked at 7:47 PM, even though the listed closing time is 8 PM, which can be inconvenient. Overall, Vince Outlet is known for its great service, quality products, and the staff’s dedication to customer satisfaction, making it a preferred destination for Vince clothing shoppers.
Love their selection, as well as how helpful and friendly their staff usually is. Gotta knock a star because if you go at 7:47 PM, their doors are locked (even though their listed closing time is 8 PM) and they will just stare at you while you try to open them.
November 2023
Francisco the store manager went above and beyond to make returning a mis-shipped item a smooth experience. I love vince clothing and his work ethic makes this store one I would always shop at for vince clothes
January 2023
Best customer service!Thank you so much for helping me out with the exchange. I knew my chance was very slim because I lost the receipt, but you found a way to make a customer happy!I love Vince's product, and this experience makes me wanna come back to shop here again!!
