Banks in Los Altos, CA

“Remy and Christian are the best in the branch if you need anything ask them for help and they kindly help you. Remy is like an uncle figure to me and Christian is a good banker.”

“Received very professional service from Personal Wealth Management Investment manager (Angela Lau) on 4/12/2019. I have no appt with her, I stopped by the branch to ask couple questions. Honestly, I did not expect I will have the entire answer at the first stop. To my surprise, Angela is totally professional and friendly. She listened to my question *patiently* and answered all of my questions within 5 minutes. BIG thank you to Angela”

“Joseph is great! He is welcoming, patient and knowledgeable. He is able to solve my account problems promptly and efficiently. It’s important to have the client feel confident on the device and knows some can always get professional support.”

“I have a savings account and 3 mortgages with StarOne and they never fail to delight me. I just visited a branch to get some crisp bills for CNY and when I mentioned to the teller what it was for, he offered me red envelopes that they had onsite! This type of personal experience is delightful and I doubt you'd find at Wells Fargo or Bank of America.”

“I banked with Bank of the West for five years and was always very pleased with the customer service support that I received at the different branch locations plus the variety of checking and savings accounts that they offer as well. Definitely recommend this bank!”

“I have the opportunity to call Chase Los Altos Branch hoping to find someone to pick up the phone. Very surprised, someone picked up the phone and know exactly what I need. That person is Renee. (BIG thank you) Shortly after, I stopped by to look for her (no appt) and I am lucky, she is available. She explained to me everything and finished the acct opening process for me in less than 10 mins. This is my 1st time to walk into this branch, totally happy. This is the 1st time to call this branch, very surprised that they will pick up the phone (Citibank, Wells, pls pls take notes here) Overall, totally happy to have Renee to help me!”

“Whenever I needed to go into a bank to take care of some business I always feel it's a big chore and stressful. Either there's a long wait or someone is going to push me into new products, etc. However, this branch totally changed my impression of physical retail banking! Here are the 2 very positive things I've observed: 1. Customer service excellence - regardless of your net worth to them I'm by no means any "premium" or "high-value" customer at this bank, in fact quite the opposite. So I was pleasantly surprised that they don't treat customers differently based on that. The relationship banker and the branch manager were super friendly and helpful to us. Even though what I wanted to do is quite time consuming for them, they helped us get it done with a great attitude. Their service to us beats many other banks that focuses on high net worth customers. 2. Great team work / people management There were a few times where the relationship banker who was helping us had some trouble with the computer system (since she's new the bank), the branch manager jumped in and help resolve the issue with a great attitude towards us and her own team. She took time to personally helped us to expedite the process and gave us a ton of confidence that it's a well managed branch. As a customer, it's important for me to observe that the employees are working well together as a team, which usually translates into efficient and friendly service. Lastly - the physical branch itself is very accessible. Lots of parking spaces, recently remodeled so it looks very new and clean, situated in a safe location. This will absolutely be my preferred branch going forward.”