Firefighters First Credit Union is dedicated to serving firefighters and their families across the country, with branches in California, Arizona, Washington, and Texas. They offer a wide range of financial products, including personal savings, checking, credit cards, auto loans, mortgage loans, and support for business members with business checking, credit cards, savings, and commercial loans. Additional services include investments, insurance, and trust options. Customers praise the credit union for its fast and easy account opening process and responsive customer service, which treats members like family. Many reviewers mention that their experience has been positive, with quick answers to questions and a caring, respectful approach that differs from larger banks. Overall, Firefighters First Credit Union is known for providing excellent service and a supportive environment exclusively for the Fire Family, encouraging firefighters to join and experience the difference.
Service isn’t what it once was, also seems to be a lot of new/different people working there. I’ve had good and bad experiences here, this last time seemed to be quick and easy so can’t complain, plenty of parking, clean facility, large building. Early hours for firefighters is a big plus.
March 2023
So far so good. I recently have a year with them and have had no issues. When I opened my account it was fast and easy. Also, when I did try to reach the credit union for a question I had, they answered right away. Not sure why some comments say they didn't answer them. I will update this review if needed.
August 2022
I cannot say enough good things about this credit union. Their customer service is always on point, you get treated like a real person. Their products and services are wonderful. I was with a major bank for 28 years and left because I felt disrespected and mistreated. At Firefighters first Credit Union, they take care of... read full comment
