LA Financial Credit Union is a longstanding financial institution known for its friendly and helpful staff, with members often praising the personnel for their professionalism, patience, and willingness to assist. The Pasadena branch, in particular, receives positive comments for its excellent service and welcoming environment. Members appreciate the credit union's competitive APRs for cars, houses, savings, loans, and checking accounts, making it an attractive choice for financial needs. The credit union offers convenient options such as easy parking and support for those interested in supporting a credit union while securing favorable rates for future home purchases. While some members find the underwriting process challenging, especially for freelancers, the staff is willing to work through difficulties and correct course when needed, resulting in successful approvals. Members highlight specific staff, like Vanessa and Joshua, for their professionalism and helpfulness during the process. Despite occasional long lines or limited staff during lunch hours, overall, LA Financial Credit Union maintains a reputation for great service and customer care.
Great service! The team helped me make all my account payment changes with the merger. Pasadena is the greatest branch!
February 2025
Vanessa was amazing to work with. She helped me finance my car and made the entire process smooth and stress-free. She was extremely professional knowledgeable and always willing to answer my questions. I truly appreciate your help and highly recommend to anyone looking for a great experience. Thank you, Vanessa.
December 2024
I've been with La Financial for more than 15 plus years and Pasadena branch has the best service. The branch manager is amazing and the team is always friendly. I will always be a loyal member.
