Metro by T-Mobile on Santa Monica Blvd offers prepaid plans and phones from brands like Apple, Samsung, Motorola, and OnePlus. The staff is repeatedly described as friendly, helpful, capable, and fast. Reviews highlight specific instances where employees provided exceptional service, such as patiently working for hours to resolve a setup snag, clearly explaining everything to a customer new to smartphones, and efficiently handling a phone upgrade in under ten minutes. One reviewer notes the manager successfully turned around their decision to leave. Customers report feeling heard and respected, walking out with quality phones on a budget or with beneficial deals. Multiple reviews highly recommend this specific location over others, calling it worth the drive and a true credit to the company.
