Metro by T-Mobile on Santa Monica Blvd offers prepaid plans and phones from brands like Apple, Samsung, Motorola, and OnePlus. The staff is repeatedly described as friendly, helpful, capable, and fast. Reviews highlight specific instances where employees provided exceptional service, such as patiently working for hours to resolve a setup snag, clearly explaining everything to a customer new to smartphones, and efficiently handling a phone upgrade in under ten minutes. One reviewer notes the manager successfully turned around their decision to leave. Customers report feeling heard and respected, walking out with quality phones on a budget or with beneficial deals. Multiple reviews highly recommend this specific location over others, calling it worth the drive and a true credit to the company.
Samantha was of great help! Very kind and welcoming, I will definitely be back!
August 2026
Amazing service . Great customer service I went to the Santa Monica location on wilshire was bad service, called this store phone I wanted was available and I was not charged overpriced like the Santa Monica store was trying to scam. Great deals as the store advertised. Thank you 👍
July 2026
bryan switched me from metro to tmobile and honestly it’s been the best change i’ve ever done with providers the moment i walked in he greeted me and made me feel welcome i asked tmobile about the whole bill and YUP it was as he said thank you again bryan and i hope to see you again in the future
