Ross Dress for Less offers the best brands and the latest fashions for family and home at 20% to 60% off department store prices. Customers report you can find designer label items in a variety of styles and sizes at a fraction of the cost, leading to great value. Many are happy with purchases like dresses, shoes, warm winter jackets, and homewares. However, common challenges are noted. The store is often described as messy and disorganized, with floor stock in disarray and sizes in a constant jumble, making shopping like a treasure hunt. There frequently does not seem to be enough staff, leading to lineups at the registers. Customer service experiences vary widely. Some staff, including loss prevention and security, are noted for being very nice, professional, and kind with good customer service. In contrast, other experiences highlight issues. One supervisor was described as having an unfriendly demeanor, being rude and unprofessional, not acknowledging customers, and getting defensive instead of admitting a mistake during a difficult return transaction. Other employees sometimes seem miffed or distracted. Operational issues like unremoved security devices on items also cause inconvenience. Despite these challenges, many customers state they will continue to shop there for the value and finds.
Love this Ross on Century Blvd. The clothes are well organized and the prices are great.
April 2025
Supper friendly stuff. Clean place, perfect for purchasing cheap items on the trip, incase if something is forgotten
March 2025
Some of the employees were helicoptering around while we were shopping and asking if the items we brought in the store were ours , even though they are very aged and worn, even though they saw us walk in with them.😡
