U-Haul Moving & Storage of Downtown offers a variety of services for both local and long-distance moves, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Many customers appreciate the range of moving solutions, such as portable U-Box containers, Moving Help® providers, and hitch installations. While some reviews highlight positive experiences with helpful staff, including a new employee named Nya who provided excellent customer service, others express dissatisfaction with the level of customer service, particularly from a manager named Maria. Complaints include rude communication and confusion regarding rental procedures. Issues such as unexpected charges for gas and unclear explanations about the rental process have also been mentioned. Despite these mixed experiences, the location is noted for being clean and well-stocked with moving supplies. Some customers recommend the business for its ease of making appointments and the helpfulness of certain staff members. Overall, while experiences at this U-Haul location vary, there are both positive and negative aspects to consider.
Very easy check in/out. Friendly and helpful staff. Truck was clean and reliable. My final price was reasonable, with no surprises. I recommend this location
September 2025
Maria cash’s team are all attentive and busting their butts amazing crew and truck was clean and working perfectly keep at it guys you’re all awesome
July 2025
This is my secons move to U-Haul Moving & Storage of Downtown, and i am as satisfild as the frist time. Ecerything was wonderful from start to finish.
