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“Mario, the store manager at the AT&T Los Gatos store, is a rare bright spot in what is otherwise a truly broken system. AT&T’s website, app, and automated phone systems are some of the worst I’ve ever dealt with—slow, confusing, and often incapable of letting you complete even basic tasks like changing a passcode, modifying a plan, or canceling a service. It’s unbelievable how much time customers waste trying to get anything done through AT&T’s digital interface.
Thankfully, Mario knows how to cut through all that chaos. Over several visits, he’s helped me resolve internet and phone issues that AT&T’s own systems couldn’t handle. He’s also saved me close to a thousand dollars a year by clearly explaining plan options and helping me understand how to get the most value from my services.
What really stands out is how Mario patiently navigates all of AT&T’s internal red tape—often having to call in himself because even store employees don’t have the tools they need. Despite that, he always delivers real results. Mario represents the level of service AT&T should be providing everywhere. If you’re struggling with AT&T’s broken systems, go see Mario in Los Gatos—he’s the one person who will actually get things done.”
“I’m writing for my mother, who struggled with a technical issue alongside her elderly client. Daisy and Andie provided outstanding assistance, patiently walking them through the problem and giving clear instructions for the next steps. Though it took several visits to fully resolve the issue, their professionalism and care made the experience much more manageable. We are very grateful for their help.”
“I called to ask for a price quote, and Alfie was very kind and gave great recommendations. I went back the next day to have my Samsung screen fixed, and the experience was excellent. They used original parts, and I got my phone back in just 2 hours. The staff who assisted me during the process was also very helpful. Thank you to everyone for the great service!”
“Robb at AT&T is not just amazing at his job, he’s a total charmer too! He made upgrading my plan way too fun, with that perfect mix of expertise and charisma. If you want stellar service with a side of swoon-worthy smiles, Robb’s your guy. Can’t wait for our next ‘tech talk’!”
“Zack did a great job fixing my phone. Took him a little longer than he expected so he charged me a little more but I tipped him an extra 20 anyways cuz he got on it right away and fixed it right in front of me. Thanks Zack!”
“The two guy employees that were working Sunday afternoon and helped me switch from Verizon to Cricket were very communicative, kind, and helpful! They assisted me with trying to get my old number to my new phone since I switched over and they did an amazing job! Got the phone working within the next 2 hours which was really good and their customer service was overall excellent!”
“Today, I came in to the store right before closing and needed help transferring my sim to my new phone and Darisa was extremely helpful and quick with making sure I got what I needed so last minute. I really appreciated her customer service and will be back for any of my ATT needs in the future. Thank you Darisa!!”
“Wow, what an experience. I mean, you never expect much when going into a phone store, especially since the reason I went in was because my bill wasn’t the same when I went to Costco I spoke to the guy for like 10 minutes and he messed everything up anyways, I came in and saw William and Antonio. When I say their customer service was top notch. I mean, I didn’t even bother buying from them because of how much they made it seem like I wasn’t being sold anything there were some of the most friendly knowledgeable and easy to work with representatives at any phone store that I’ve ever been to. Not to mention the store was clean. The music was good. It smelt nice in there and to top it off. The customer service was on point to anybody reading this. I highly recommend this store and I’ll be referring people to come here if they ever speak to me about phone service Antonio and William, I have never met such great people and representatives such as you guys, you guys made my day even my year. My wife passed away two months ago, and you guys helped me realize the reason that I’m still here”
“Super quick turnaround and same day work. I’ve gotten both an iPhone screen and an iPhone camera lens repaired by him and both were done quick and beautifully. Reasonably priced and super kind demeanor. Highly suggested if you need something fixed quick and efficiently!”
“I highly recommend this store location! A friend brought a new iPhone and the entire AT&T team, store manager, Daniel, and Nick are very friendly, helpful, and patient. We've visited a few times about iPhone and PC questions.”
“Came to this location because I was having issues with my phone getting service. Asio greeted me and spent the next hour with me getting my phone working. Asio was great at explaining what was going on (because I'm not tech savvy in the least). An hour later my phone was working! Definitely recommend this location!”
“I don’t usually leave reviews but the team over at ATT on Blossom Hill and Almaden were really fantastic to deal with. I just had a minor repair issue with my IPhone and they gave it their full attention and made sure I was fully satisfied. Highly recommend this team for your phone needs.”
“Great experience at this store. AJ was super helpful in getting me all squared away. Painless and helpful, 2 things I value. Would recommend this store, and ask for AJ!”
“We met Jack Thanksgiving week to upgrade phones and he introduced us to the FirstNet plan. He took the time to explain the program and all the transfers of our devices. It took longer than expected but he was patient and most of all went above and beyond to make sure we were completely satisfied with the plan. Honestly I had avoided AT&T stores for years and Jack made it a friendly experience. kudos!”
“Amazing service from June today! He was able to quickly help us add an eSIM to my iPhone. His recommendations were actually very helpful and relatable to the issue that I was having with my phone. He also was amazing in helping us put on the new case and screen protector on my phone. 10/10 experience thanks to him!”
“When I visited, it was understaffed. Just one guy, and a line of customers. But my fix--a screen protector for my phone, was done while I waited, and the tech who did it was friendly and patient with all the customers at the time. He knew his stuff and the results were excellent.”
“Mario was very helpful and friendly . He understood exactly what I needed and understood that as a teacher I'm not a techie person, so he explained everything . Also, he was not a pushy sales person , and seemed to genuinely care about taking care of my needs. This is my favorite ATT store .”
“Joss was very nice, helpful, and informative throughout the interaction. Glad he was the person that helped us. Looking forward to be part of AT&T. So far we are very pleased.”
“Anthony was very knowledgeable about the products I was asking about. He was very patient and answered all of my questions. I was able to get my new phone and go on about my day.”
“I have gone several times to get my screen repaired and the last time to replace my cell phone battery. I always experience the best and courteous customer service. The prices for repairs are reasonable and the service is great! I would recommend A to Z phone repairs to anyone needing help with their phone”
“My coworker has mention Cricket a few time couple months ago, and current carrier charger me a little high but their service is unstable so I decided to move to Cricket”
“Hello, I am very happy with the help that Darisa gave me, she helped me with all my doubts that I had and helped me save on my lines so I am very happy with your help.
I sure coming back again.
Thank you Darisa.”
“This store moved a few feet down the street, still the same reliable service. Knowledgeable staff with quick problem solving skills they can get lines transferred, activated, cancelled in a snap. I joined cricket for the value but I stay because of the optimal customer service. I dread going to the other providers stores.”
“I went into the shop with a iPhone that had a broken screen and they were able to repair it within 20mins. The customer service was excellent and efficient. I would recommend them to anyone who needs phone repairs with an efficient service.
Thank you so much UK customer who was visiting and travelling on the same day as repair was done 18/10/25. You are life savers. Your staff are kind, helpful and friendly.”
“I came in to pay a bill and Serena informed me that I could qualify for for their new zero finance 3 year agreement and get a new iPhone for free! I ran the app and luckily enough I qualified and got a new iPhone, an apple watch, and iPad! The watch is only $10/month and the iPad is $20/month. I'm so happy with their new Postpaid Services because all the other companies wanted me to trade in my phone and charge a leg and an arm! Here at Boost Mobile I got to keep my phone and my bill never goes up! Super happy with this service. Come check out this location! Serena and Marta were super helpful ??”
“The store was easy to locate and the inside was clean and organized. I am very thankful that we had the manager Katherine to help us out on Monday morning. Her customer service was professional and kind. She helped my mother and I transfer services from our previous provider to Cricket. She made it super easy, fast and convenient. Katherine went above and beyond in letting us know of how we can save more on our plan and was very knowledgeable in all the services Cricket has to offer.Would definitely recommend this location to anyone. Keep up the good work, Katherine!”
“Hello, good afternoon, very happy and happy to visit and be attended by Michael in the store, a very kind and attentive and cordial person, above all, friendly when it comes to serving us. Very satisfied”
“Hello to whomever gets this review.
Mr. Ghafor is the associate who helped me with my issue. He was really good explaining the issue and very thorough. He had lots of patience and I felt very comfortable in this store. The store was very clean and opened right at 10 AM.
Thank you,
Ruben Romero”
“Had the best experience with AT&T at the store at 904 Blossom Hill Rd. Dakota was the sales person who helped me and she was absolutely amazing. She is super patient and kind. OK”
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“I'm 75 years old and fell for a scam on my phone that had 23 devices running in the background. Marduk not only fixed my phone, but also my tablet that had the same problem. To a non tech person he is a life saver. He was so humble about his expertise. So nice, polite and helpful. It may be a small store, but what's inside is big, helpful and have nothing but praise for the staff.”