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“The young woman that I worked with was really nice and informative. An older lady that was upset about being scammed came in and she was wonderful with her. She helped us both at the same time. The older lady was relieved that everything was going to be straightened out. She deserves a huge raise!”
“I’m writing for my mother, who struggled with a technical issue alongside her elderly client. Daisy and Andie provided outstanding assistance, patiently walking them through the problem and giving clear instructions for the next steps. Though it took several visits to fully resolve the issue, their professionalism and care made the experience much more manageable. We are very grateful for their help.”
“Robb at AT&T is not just amazing at his job, he’s a total charmer too! He made upgrading my plan way too fun, with that perfect mix of expertise and charisma. If you want stellar service with a side of swoon-worthy smiles, Robb’s your guy. Can’t wait for our next ‘tech talk’!”
“I called to ask for a price quote, and Alfie was very kind and gave great recommendations. I went back the next day to have my Samsung screen fixed, and the experience was excellent. They used original parts, and I got my phone back in just 2 hours. The staff who assisted me during the process was also very helpful. Thank you to everyone for the great service!”
“Her product knowledge is top notch. She cares about the customer. She asked my if I wanted to open the box. She told me her experience on why she always ask that question. She even transfered my data. I know I could have ordered it on line on the app, I'm glad I went into the store. The experience was great. Hats off to Jessica”
“Zack did a great job fixing my phone. Took him a little longer than he expected so he charged me a little more but I tipped him an extra 20 anyways cuz he got on it right away and fixed it right in front of me. Thanks Zack!”
“The two guy employees that were working Sunday afternoon and helped me switch from Verizon to Cricket were very communicative, kind, and helpful! They assisted me with trying to get my old number to my new phone since I switched over and they did an amazing job! Got the phone working within the next 2 hours which was really good and their customer service was overall excellent!”
“Iven helped me figure out my phone number and get it back after a misunderstanding he resolved it. way to go iven you saved me so much time and money ⭐⭐⭐⭐⭐!”
“Super quick turnaround and same day work. I’ve gotten both an iPhone screen and an iPhone camera lens repaired by him and both were done quick and beautifully. Reasonably priced and super kind demeanor. Highly suggested if you need something fixed quick and efficiently!”
“Today, I came in to the store right before closing and needed help transferring my sim to my new phone and Darisa was extremely helpful and quick with making sure I got what I needed so last minute. I really appreciated her customer service and will be back for any of my ATT needs in the future. Thank you Darisa!!”
“Wow, what an experience. I mean, you never expect much when going into a phone store, especially since the reason I went in was because my bill wasn’t the same when I went to Costco I spoke to the guy for like 10 minutes and he messed everything up anyways, I came in and saw William and Antonio. When I say their customer service was top notch. I mean, I didn’t even bother buying from them because of how much they made it seem like I wasn’t being sold anything there were some of the most friendly knowledgeable and easy to work with representatives at any phone store that I’ve ever been to. Not to mention the store was clean. The music was good. It smelt nice in there and to top it off. The customer service was on point to anybody reading this. I highly recommend this store and I’ll be referring people to come here if they ever speak to me about phone service Antonio and William, I have never met such great people and representatives such as you guys, you guys made my day even my year. My wife passed away two months ago, and you guys helped me realize the reason that I’m still here”
“I'm 75 years old and fell for a scam on my phone that had 23 devices running in the background. Marduk not only fixed my phone, but also my tablet that had the same problem. To a non tech person he is a life saver. He was so humble about his expertise. So nice, polite and helpful. It may be a small store, but what's inside is big, helpful and have nothing but praise for the staff.”
“Came to this location because I was having issues with my phone getting service. Asio greeted me and spent the next hour with me getting my phone working. Asio was great at explaining what was going on (because I'm not tech savvy in the least). An hour later my phone was working! Definitely recommend this location!”
“I highly recommend this store location! A friend brought a new iPhone and the entire AT&T team, store manager, Daniel, and Nick are very friendly, helpful, and patient. We've visited a few times about iPhone and PC questions.”
“I don’t usually leave reviews but the team over at ATT on Blossom Hill and Almaden were really fantastic to deal with. I just had a minor repair issue with my IPhone and they gave it their full attention and made sure I was fully satisfied. Highly recommend this team for your phone needs.”
“Amazing service from June today! He was able to quickly help us add an eSIM to my iPhone. His recommendations were actually very helpful and relatable to the issue that I was having with my phone. He also was amazing in helping us put on the new case and screen protector on my phone. 10/10 experience thanks to him!”
“Alex and Jessica were so incredibly helpful! They patiently answered all my questions about my new phone and took the time to transfer all my pictures and contacts, which mean so much to me. Thank you again for all your assistance!”
“I opened a phone line with this telecommunications company last weekend. I had a great experience after using it. I can watch unlimited movies and make unlimited calls. Calling my friends in Canada is also free, as is calling Mexico. I can go to many places. There are hotspots, and what I like most is that I can store a large amount of my favorite photos and videos. The monthly fee is only 60 yuan, no tax, and I only need to pay $55 when I pay automatically with a credit card! Especially their sales and technical staff, they feel very professional! I highly recommend it to those who want to open a phone line and transfer it to a cooperative family!”
“Great experience at this store. AJ was super helpful in getting me all squared away. Painless and helpful, 2 things I value. Would recommend this store, and ask for AJ!”
“Mario, the store manager at the AT&T Los Gatos store, is a rare bright spot in what is otherwise a truly broken system. AT&T’s website, app, and automated phone systems are some of the worst I’ve ever dealt with—slow, confusing, and often incapable of letting you complete even basic tasks like changing a passcode, modifying a plan, or canceling a service. It’s unbelievable how much time customers waste trying to get anything done through AT&T’s digital interface.
Thankfully, Mario knows how to cut through all that chaos. Over several visits, he’s helped me resolve internet and phone issues that AT&T’s own systems couldn’t handle. He’s also saved me close to a thousand dollars a year by clearly explaining plan options and helping me understand how to get the most value from my services.
What really stands out is how Mario patiently navigates all of AT&T’s internal red tape—often having to call in himself because even store employees don’t have the tools they need. Despite that, he always delivers real results. Mario represents the level of service AT&T should be providing everywhere. If you’re struggling with AT&T’s broken systems, go see Mario in Los Gatos—he’s the one person who will actually get things done.”
“Mario was very helpful and friendly . He understood exactly what I needed and understood that as a teacher I'm not a techie person, so he explained everything . Also, he was not a pushy sales person , and seemed to genuinely care about taking care of my needs. This is my favorite ATT store .”
“When I visited, it was understaffed. Just one guy, and a line of customers. But my fix--a screen protector for my phone, was done while I waited, and the tech who did it was friendly and patient with all the customers at the time. He knew his stuff and the results were excellent.”
“Gael, that is your person at AT&T in Milpitas!!! So helpful willing to take the time answer the questions and not feel like we had the pressure to buy dumb things!! We are going back and defiantly asking for him if we need help or buying anything!”
“Joss was very nice, helpful, and informative throughout the interaction. Glad he was the person that helped us. Looking forward to be part of AT&T. So far we are very pleased.”
“Definitely just wanted to say thank you SO much to both Wendy & Ruby !! They helped me out to be able to transfer from my phone carrier & to also purchase my new phone ! Very professional & kind made the process very easy & helpful throughout the process ! I appreciate you both so much !”
“I highly suggest coming to this location! The manager is the best. Very helpful, patient and informative. I moved over from a different carrier and it was such an easy process. I was able to get 2 phones and an apple watch for an amazing price that was unbeatable anywhere else. It wasn't busy so it was nice not to be waiting like other carriers. Check this place out! Like I said kudos for hiring the manager, he's the best around.”
“My coworker has mention Cricket a few time couple months ago, and current carrier charger me a little high but their service is unstable so I decided to move to Cricket”
“This store moved a few feet down the street, still the same reliable service. Knowledgeable staff with quick problem solving skills they can get lines transferred, activated, cancelled in a snap. I joined cricket for the value but I stay because of the optimal customer service. I dread going to the other providers stores.”
“I went into the shop with a iPhone that had a broken screen and they were able to repair it within 20mins. The customer service was excellent and efficient. I would recommend them to anyone who needs phone repairs with an efficient service.
Thank you so much UK customer who was visiting and travelling on the same day as repair was done 18/10/25. You are life savers. Your staff are kind, helpful and friendly.”
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“We met Jack Thanksgiving week to upgrade phones and he introduced us to the FirstNet plan. He took the time to explain the program and all the transfers of our devices. It took longer than expected but he was patient and most of all went above and beyond to make sure we were completely satisfied with the plan. Honestly I had avoided AT&T stores for years and Jack made it a friendly experience. kudos!”