“Mario, the store manager at the AT&T Los Gatos store, is a rare bright spot in what is otherwise a truly broken system. AT&T’s website, app, and automated phone systems are some of the worst I’ve ever dealt with—slow, confusing, and often incapable of letting you complete even basic tasks like changing a passcode, modifying a plan, or canceling a service. It’s unbelievable how much time customers waste trying to get anything done through AT&T’s digital interface.
Thankfully, Mario knows how to cut through all that chaos. Over several visits, he’s helped me resolve internet and phone issues that AT&T’s own systems couldn’t handle. He’s also saved me close to a thousand dollars a year by clearly explaining plan options and helping me understand how to get the most value from my services.
What really stands out is how Mario patiently navigates all of AT&T’s internal red tape—often having to call in himself because even store employees don’t have the tools they need. Despite that, he always delivers real results. Mario represents the level of service AT&T should be providing everywhere. If you’re struggling with AT&T’s broken systems, go see Mario in Los Gatos—he’s the one person who will actually get things done.”
“Nice experience!!! Find the Filipino Girl who has not been to the Philippines!!! 🤣 she is awesome, fun, well versed and convincing!!! Definitely recommend to purchase your Apple product here… busy yet all were accommodated well… thanks Guys!!! Score 5/5”
“I'm 75 years old and fell for a scam on my phone that had 23 devices running in the background. Marduk not only fixed my phone, but also my tablet that had the same problem. To a non tech person he is a life saver. He was so humble about his expertise. So nice, polite and helpful. It may be a small store, but what's inside is big, helpful and have nothing but praise for the staff.”