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“Thank you Gabriel helping me upgrade my phone to iPhone 15 pro Max and setting up everything! Best costumer service in San Francisco. Cricket way better than metro”
“This is guy is a lifesaver. Apple told me it would cost an arm and a leg to fix my issue. I brought it to Lew and he got it fixed in 15min and for cheap! I’m really impressed with this guy. I will be recommending him to all my friends and family!”
“Andy was very patient and helpful in assisting us with our issue. We did have to wait for a little while, but it was completely understandable and not his fault, as he was the only person working in the store at the time. We really appreciate his patience and help!”
“The sale representatives help me transfer from ATT, they are very nice and professional, and explain the plan in detail, and help me unlock my phone too. They giving a good service and good deal.”
9:30AM - 7PM
3008 16th St, San Francisco
Mobile Phones
“Thank you so much for saving my pixel 9 pro. Thank you soooo much!
Go there!!!
1 day finishing a pixel 9 pro. Cheaper than all the others and working perfectly professional.
He even sent me the number to follow up my display. 10 minutes after arriving he finished everything.
I come from Europe and I never had a service like this in my life.”
“I had an amazing experience at this AT&T location! The staff was incredibly friendly and knowledgeable, helping me find the perfect plan for my needs. I'm so impressed with the level of service and support they provided!”
9:30AM - 6PM
842 Cole St, San Francisco
Mobile Phones
“Had my screen replaced here and it turned out to be defective. Aside from it freezing, scrolling on its own and switching apps by itself… the screen just fell out one day as I picked my phone up! I brought it back in as soon as I was able to which was about 6 weeks later. The guy that fixed couldn’t believe that the screen just fell out and thought I broke it. I explained to him what happened and reminded him that I called to report the freezing issue a week after but could not come back sooner. He said he could not warranty it. I said ok I’ll pay for it but I need it fixed. I’m an honest person and the phone is worth to me more than the money or wasting time arguing. I left it there and came back a few hours later. He fixed my screen and said no charge. I’m not sure what happened but I think he figured out that the screen was defective and didn’t charge me again. The whole interaction and service was polite and cordial with no attitude. This review is not about the money or services but the fact that they honored the warranty and replaced it even though it was a manufacturer defect. That says a lot about a business and their integrity. I’ll be back for all my repairs and be sure to recommend them.”
“Service, knowledge and helpfulness A+. I switched from AT&T and got a great plan , saving over $25 a mo! I forgot all my passwords and they were very patient and friendly. I had some voicemails I wanted to save and they were so kind to preserve those for me.”
“After struggling with my prepaid eSIM for a week, Heber saved the day. He was professional, patient, and even asked permission before sharing my info with the online tech team (such a respectful touch). The entire staff here is genuinely friendly. If you have AT&T issues, this is THE store to visit.”
“Luis was fantastic! I booked same day and he arrived right on time and fixed my iPhone screen within 15-20 minutes. Will definitely book Luis again for any future fixes!”
10AM - 8PM
851 Clay St, San Francisco
Mobile Phones
“the gent who works here is serious about his job. he devoted hours of his time to help me when odds were against a good outcome.
he commiserated with me and made sure that I left with exactly what I needed. it took more work than either of us expected, but he stuck through it with no complaints and got the job done.
these guys deserve a raise. I was very pleasantly surprised by the service I received. I would not hesitate to go through it again with this dude on my side.”
“I was in and out in about ten minutes. Great service. I needed a prepaid sim card for my visit to the US. The deal I chose gave me unlimited calls, sms, and data. The price was much less than buying a sim at the airport.”
“We walked into this place because one of our phones died. I was pleasantly surprised by the friendly and knowledgeable service we received
Thank you Mohammad”
“Arthur is an incredible guy who cares about his customers and loves solving problems via durable high quality solutions. Highly recommend for your phone case / protection / care needs.”
“Rasha is the best assistant I've ever met!!!! We previously spent over 10 hours tirelessly on phone with T-mobile, but they couldn't resolve it. Rasha just solve it instantly and even think above and beyond for customer.
Roman is also great, very vibe and supportive”
“Walked in without an appointment and even though the very friendly service person was helping two other customers he was able to help me at the same time while they were waiting for things to download.”
“Bryan Pablo was cordial, professional, and responsive to my request to turn on my daughter’s new iPhone 17. He made me feel instantly welcome and was attentive while I waited my turn for his help.
With the new security constraints on phone purchases, I was unable to figure out the whole e-sim setup online. Bryan confirmed my ID and easily configured my daughter’s new phone— texts started dinging right in the store. Success!
Appreciate Bryan’s help. Well-run store, will recommend to others.”
“Cody and his team were absolutely amazing! I guess I got there at the perfect time because the wait was very short before the next representative was available. I had recently relocated to San Francisco and needed to set up my new iPhone 16 ProMax. Not only was the process seamless, but I was able to complete my upgrade and convert all my old information to my new phone in a matter of minutes. I was a little concerned about protecting my new phone because most stores did not carry any cases for the new iPhone 16 ProMax. However, Cody was able to assist me with the purchase of a heavy duty case in store since I tend to drop my phone quite often. I can honestly say I was 100% satisfied with my overall experience at ATT near the Target off Geary Blvd and Masonic Ave. If you need a perfect spot to park for FREE, this is the location. Just park at the target and walk down the stairs near Masonic Ave. I promise you that every person in this place is friendly and will help you with all your ATT needs. I got lucky and picked the perfect location.”
“Mani Was the best customer agent at Metro have ever connected with and I've been with Metro a few times after leaving T-Mobile a few times and while I like T-Mobile I decided to go with with Metro for cost reasons and when it came in this third time to transfer or pour it out from T-Mobile to Metro money was really instrumental in facilitating the conversation between T-Mobile customer service and Metro customer service that appears that there is block and Metro. Had to connect with T-Mobile to do the unblock and it was very confusing and very frustrating but Mani was able to kindly and patiently facilitate this port and it was successful. He wouldn't above and beyond the call of duty and he's awesome. He should get a brand new free phone out of it. ;)”
“Dude Muhammad is the realest my second time coming here as a MetroPCS switching over to T-Mobile he has helped both times if you're looking for a good Metro PCS T-Mobile store to come to and get the customer service that's needed go go to this one mission definitely cool ppl”
“Jaber was extremely helpful to us as we had issues with our phones connecting in the USA. He was patient to explain everything to us as we aren't tech savvy. Thank you so much Jaber!!”
“Ms. Kelani Teng (Mobile Expert) and Mr. Ryan Ng (Mobile Expert) provided us with EXCEPTIONAL customer service! They answered each and all of our questions thoroughly. We highly recommend Kelani and Ryan at the Chestnut Street store.”
“My camera broke unexpectedly while my friend was visiting, and it was really important to me to get it working again. Unfortunately, it was already past 8 pm and all the usual tech stores were closed, so we were running out of options.
Thankfully, we found this place as a last resort and I’m so glad we did. The man who helped us was incredibly kind and went out of his way to fix the issue, even though he later mentioned that he actually dislikes working on cameras. Despite that, he still took the time to help us, and we were able to pick it up an hour later.
I’m so grateful for his help and the effort he put in. It made a stressful situation so much easier, and I really appreciate the kindness and dedication.”
“Very good experience! Employee was very helpful and worked with me to find exactly what I needed. He also reassured me that if anything is wrong I can come back any time! Would definitely come back to make another purchase”
10AM - 6PM
Ctr, 305, Corte Madera
Mobile Phones
“Immediate assistance on a rainy Sunday afternoon, by a skilled employee, had two tech troglodytes without passwords or apple ID’s, gracefully in possession of a new iPhone with ancient phone!s data all transferred seamlessly. Nothing short of a miracle.”
“The staff/employees of this AT&T store are the best, specifically, Riccardo (Ricky). The data on my iphone was blocked for some reason, but I could not figure out why even after going to 3 AT&T stores and the Apple Store and being on the phone for hours with AT&T support on a Saturday and resetting my phone at least 20 times. Ricky was able to figure it out and fix the issue for me. He was so nice, patient (especially with the administrator on my account, who was extremely rude (my deepest apologies for her behavior and unwillingness to help by giving you temporary access to my phone), knowledgeable, and beyond helpful. I cannot thank him enough. He turned my awful experience into a positive one and I am grateful! Thank you, Ricky!”
“Janney was simply incredible. She was more knowledgeable than any other associate I have ever been served by. She is pure management material! Do everything to keep her on your team!”
“After flat out miserable experiences at 3 other stores I came to the canal neighborhood store in San Rafael and was helped by Luis. I got exactly what I wanted and he was really fast. After my recent experiences I knew where things get shady and he wasn't unethical or opportunistic at all. He even asked if I wanted insurance instead of just adding it. Special thanks to Luis! What an absolute gem!
Be careful at these stores. Even phone support will tell you that people are consistently scammed but they do nothing about it because the stores are independent agents. The commission based payments are why it happens and they can definitely do something about it but they choose to let people be taken advantage of.
Then Luis restored my faith in people doing the right thing. I'm beyond grateful!!”
“The service was excellent. The Verizon representative was very helpful In clearly explaining billing options and accessory choices. She was very competent and professional. I was extremely pleased with my experience.”
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“Quick PSA for anyone considering switching to AT&T Fiber in Mill Valley (July 2026):
I was told there's currently an equipment/router shortage, so even though I was eligible for self-install, my service date was pushed back by at least a week while waiting for the equipment to ship.
The AT&T loyalty/support team was very kind and transparent once I called, so this isn't a complaint, just a heads-up. If you need internet immediately, you may want to consider another option or try to confirm equipment availability before placing your order. Unfortunately, I was told they often can't provide an ETA until after the order has been placed.
I'll update this post if my timeline ends up being shorter (or longer) than expected.”