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“This review had been due for awhile. I just wanted to See for a few times before I write this review. I've been going to this UPS store my favorite. In my previous review I wrote about Evelyn who was very rude. But she has changed to be one of the best in Customer Service. Maybe she was taught how to do it the right way. The first time when I went in about a month and a half back she greeted and smiled and had a small chitchat. I was thinking not much of it. The second time I went she smiled and greeted as well. Today when I went in she was behind the counter she popped out of the counter and wished me good morning and also wished me to have a great day. That made my day. It's one of the best feeling to go into a store in the morning come out with that happy smiling face because you got the best customer service. Yay!! to UPS store for bringing their top notch service back again. this is one of the best in oakland out of all the pharmacies around and all the UPS stores around.”
“Dropped off a box for USPS pickup and was advised the package would be returned to me because it was a priority box for a ground shipment. They immediately started looking for another spare box for me and helped me re-package my shipment all at no-cost. USPS or any other courier would have never done this.
I highly recommend Postal Annex!”
“The clerk was both friendly and very efficient. The store was large, clean, organized, and a pleasure to be inside. I got my product shipped very easily at a reasonable price. All in all, a great experience.”
“Ken helped me out right as they had to close with a mail I needed to ship out. I had totally overlooked the closing time, but he was really generous to take care of the mail for me”
“My favorite errand to run is always Lafayette Pack & Ship. Sue and Ian are such a pleasure to visit and they do a great job with whatever I need them to do. Ian has notarized all kinds of things for our small business. He has taken passport pictures. He has packed and shipped many, many packages to send all over the country.
Sue does a beautiful job printing my company newsletter every month. The pictures are bright and clear and all the colors pop. I really like the paper also. It has such a great feel. I am always getting compliments. The printing is always so quick too! I email Sue a pdf and she always calls me within an hour or two.
A few times I have been one of those difficult customers with some thorny problem and both Sue and Ian are irrepressibly cheerful and innovative with their problem solving. I feel lucky to have them in my neighborhood.”
“Berkeley’s best kept secret! I’ve been a customer for over 10 years and this is one of my favorite institutions of Berkeley.
These are actual shipping professionals who know their craft and who care about their customers:
- They handle shipping from multiple carriers under one roof.
- They care for every detail like double-checking my mailing label, letting me know the different shipping options, providing tape and boxes.
- Picking up the phone when I have a question.
- Reliable business hours, well-organized, trustworthy.
The rates here are comparable to USPS, but with 10x better service. Thanks to You Send Me, I get a dedicated shipping authority who cares, rather than taking my chances with the inconsistent service at USPS or FedEx.
Great neighborhood location, easy parking always available. Always a joy to stop by here for my mailing and shipping needs.”
“This would be the type of place I would stop by just to say hi. I absolutely loved the customer service. Ravi is very kind and always with a big smile. He is more than willing to help. Natalie is also very nice. She helped me rent my uhaul and was very professional. It's definitely worth using this place as your go-to shipping annex.”
“The loveliest people own and run this store. They're always so nice and super helpful. Props to Amanda and Dinesh for building a solid business within the community.”
10:30AM - 3:30PM
4425 Treat Boulevard, Concord
Mailbox Centers
“Hi everyone. I want to share my experience visiting this UPS store. I had a difficult situation where, due to tariffs, I couldn't receive a package at my home address. As a result, the package got stuck in some warehouse. I contacted Jade, and she accompanied me through the UPS hotline and helped me find the package and set up its redelivery. She was incredibly polite and very professional. I highly recommend this UPS office to anyone who wants fast and high-quality service. Good luck to everyone!”
“I have made a ferw trips to the UPS store since they changed locations. Everett provided notary services that involved several documents, and it was busy. He was knowledgable, patient, and calm. We also were getting a PO Box that day. Quinn was exceptional, kind, efficient, with a wonderful sense of humor. Both made the experiences a pleasure.”
“I came to Easy Copy to print custom ‘Thank You’ cards for my wedding that I designed using Canva. Shiva made the process so easy! I only ordered printing and cutting this time around, but he also offers folding as an add-on service if needed.
The turnaround was swift, the pricing was more than fair, and the quality of the prints was outstanding! Will definitely return for more personal print projects!”
11AM - 4PM
351 Oak St, Oakland
Mailbox Centers
“This is the best UPS I’ve been to. The folks that run this place provide top tier customer service. They’re extremely efficient, respectful, and kind. Jack London is lucky to have such a great mail spot.”
“There aren't enough wonderful adjectives to properly describe Intelligent Office! They have been a lifesaver as we transition from one system to the next without our office manager of 40 plus years who retired earlier this year! Thank you for being willing to take on our clients, schedules and anything else we have asked of you. Sierra, Rachel, Yesenia and Claudia-THANK YOU! You all are amazing!”
“We came in for a passport photo for our baby, and the team at this UPS Store was incredibly kind and helpful. Taking a passport photo for a young baby is not exactly easy, but they were patient, accommodating, and went above and beyond to help us get it done.
It’s rare to come across people who are so willing to help with something a little out of the ordinary. We really appreciated their kindness and great customer service. Thank you so much.”
“Goldy Nilo and Chanyah were all big help when I needed to bring packages in to be returned to AMAZON the helped to fax my documents to my bank and return my packages! They were friendly and helpful to pull the information from my phone. They were patient and polite! Thank you for making me feel comfortable when I was lost using the phone. Kimberly Hill”
“Great people who run the place along the bank documents are pretty confidential Pride share them with you but this person was very nice and helped me with everything I needed”
“Looking for notary? This is your place to go!
Very friendly service if you're looking for a notary! The notary, Bobby, made sure that it was done right and when I had a document that he wasn't sure if notary would be accepted, he did what he could, wouldn't charge me for it so that it wouldn't be a paid notary that may not work. I appreciated that a lot from a local business and pretty much you made me have this place as my go to notary from now onwards because of the honest work they do.
Getting documents notarized with a young kid is rough but what can you do when the kids if part of the reason a document needs to be notarized? Fear not, as Bobby was amazing - tried to engage my child playfully and even gave him some Pokémon cards just to keep him entertained while all the documents were worked on! Amazing!”
“Fantastic, very helpful family run business. Easy, free drop-off of prepaid UPS and FedEx. You can ship UPS, USPS and FedEx and get their help boxing things up.
Notary, LiceScan fingerprinting, greeting cards, shipping materials.”
“This UPS store is always well staffed and the wait is never long. The team members greet you once you walk in and send you off with “have a nice day” when you leave. Same experience time after time and it shows that ownership cares about the team and their customers. Most of my experiences are with Zachary and the kid exemplifies all of the positive attributes above! He’s a great asset to this UPS store and he will do great in life. Keep it up Zachary.”
“I don’t typically mail or ship anything. In fact, I don’t even think I ever actually mailed a single thing in my life. Because of that, I felt like a toddler staring at the shelves of my local UPS store as today was the day I was dreading my entire life: sending a package. It was Mari who snapped me out of my trance and offered me the help that I needed. She was calming and super knowledgeable and didn’t mind that I needed a walkthrough with sending something through the mail. Mari made sure I picked the most affordable and best choice in packaging and she didn’t make me feel like a little kid as she guided me through what to write and where on the package (name, address). The quality service was impeccable and professional, to say the least. I recommend Mari to anyone in need of incredible service. Let’s give this girl a raise.”
“I just had a remarkable experience at the Walnut Creek UPS store. In about 20 minutes, I printed everything from five or six differently formatted documents.
And I walked out with presentation options making me ready for the next days meeting
A really awesome team! I will never buy another printer”
“Walked in for a drop in livescan for the DMV and my school. Service was really quick and staff was friendly and courteous. Pricing is lower than most places around, charging $30 for each livescan (not including the $32/49 DoJ fee). Great option for the price, and will definitely be coming back in the future for any licescanning. (They charge $3 for credit cards, so bring cash or debit)”
“Greetings from Mountain Valley ConsultantsHakim is the Robinhood of The Community! He shares the 54 ways to Legally Deduct on Taxes.Clients appreciate the family environment yet professional business practices”
“The UPS Store on Monument Blvd is a clean, organized, and very convenient location for all your shipping and printing needs. The store is well-maintained, with tidy counters and neatly arranged supplies that make the whole experience smooth and stress-free. It’s easy to find what you need, and the layout makes dropping off packages quick and efficient.
The staff is helpful, professional, and always ready to assist — whether you need packing support, printing services, or simple package drop-offs. Their friendly service, combined with plenty of parking in the shopping center, makes every visit easy and accessible.
With reliable shipping options, mailbox rentals, printing, shredding, and more, this UPS Store is truly a one-stop shop for the community. Highly recommend supporting this location for its cleanliness, great organization, and excellent convenience.”
“Awesome location with plenty of parking. Great customer service along with quick service = Island Dr. UPS Store is the best by far! The staff there are so friendly, and greet you as soon as you come thru the door. 😇 A. Franklin 9/4/26”
“This is a long overdue review. The folks who run this shop are so kind, friendly and helpful! They always try to help me save money on postage when it can be done. Great small neighborhood business.”
“The refresh to the store is very inviting and modern. I like how nice the facility looks. In addition, the staff here are always friendly, helpful, and most important patient. This is my go to UPS store not just because it is by my office, but also simply based on the ease of use and pleasure. It is working with the staff here.”
“While this post office is somewhat hard to find (next to Alley &Vine) once I was able to do so I was greeted by a very friendly US post office person. Miranda was super knowledgeable, friendly, and made my eBay return a breeze. I highly recommend this location.”
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“I wish I'd gotten his name one of these times, but there is a guy who works here who is so nice, smart, and helpful that when I need to ship something, I will literally only go to this UPS location. He makes the process painless, while every other place (ie Lafayette UPS and post office) makes it a huge hassle.”