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9AM - 5PM
501 Castro St, Mountain View
Banks
“A big shout-out to Polly and her gangster squad here in this location. Palin, Connie and that newbie teller Raymond. Palin and Connie (and Polly !!!) are an absolute delight. They are always very willing and accommodating when I go there to drop off some moolah for deposits.`Very professional and personable . It is tucked in the corner of California and Castro, right across a Bank of America which can be hellish with the lines very often. The atmosphere at Bank of The West Castro St. is calm, welcoming and they laugh at my jokes ... which means they get how crazy I can be...in a versatile and full of finesse kind of way. Connie is often times the teller who helps me.`Polly would come around (I believe she is the branch manager) and would join in the chatter when I am the only one making noise echo and have it bounce like bad check against the walls of their first-floor branch. Palin has her sh%T together and if I am making a complicated transaction, she won't hesitate to come save the day. One time, I was having too much fun chit-chatting while my $$$ was getting deposited that I left forgetting my favorite visor (you know, the kind that shades your entire trunk). I called the bank and Polly answered the phone and told me that they will hang on to my visor and keep it safe until I am back there. This branch is super rarely swamped...even of Fridays ! Hence, not only are the clubs along this strip the best place to be on a Friday, this bank also got your grooves intact.”
“My husband is a member, every time he goes the service is great very friendly staff, last week he went to make his car payment and was helped by James Newson he was very knowledgeable about the different services and gave my husband an offer to get a credit card without pressure my husband applied and was approved, James thank you for your service and knowledge.”
“My local branch is in another city, but I happened to be in the area and I needed to get something done, so I stopped by, and …
This was far different from any other Chase branch. From the lady in the lobby, tellers and the banker I worked with. Everyone is so caring, knowledgeable, professional. They go above and beyond. I’ve learned things that I had no idea before. This will be my main branch from now on. Even though it’s a little far for me, but well, well worth the drive. Thank you Mountain View branch!”
Open 24 hours
501 Castro St, Mountain View
Banks
“Alan ( I hope I get the name right) has been really helpful. I called to make an appointment even they don't have availability for my schedule at this branch, Alan spent the time and helped me to schedule an appointment at another branch nearby that meets my schedule. This is amazing for a large bank employee.”
“Brand new, beautiful location with a warm and welcoming service. All my questions were always answered . The only minor drawback is parking — spaces near the entrance are limited, so you need to use the underground parking.”
“Big shout out to Phuong and team here for their excellent service! I had been out of country for over 5 years and all my banking accounts were dormant. I needed to make an urgent deposit to hold a place and team here really came through in helping my banking get up and running in no time. They initially let me know it takes atleast one business day for activations but understanding my situation, Phuong made several calls and worked with her team and got everything set up in an hour. All the staff members at branch were very friendly and happy to help. Thank you all again!”
“I went to open a new bank accountI got great service from jode everythingwent smooth and she was very clear about each detailThank you very much and looking forward for more service I after your great branch.”
“7/18/19 Met Alex at this Miramonte branch in Mountain View. He introduced me to Kevin who is the Mortgage Consultant. Alex mentioned that he is in charge of Heloc but he recommended I also speak to Kevin which I did. 7/20/19 It's Saturday today so I will give them till Monday to respond to my email and see if they can help me with my needs for a Jumbo Home Refi for a Primary Home in Los Altos and a Second Home in San Francisco. More update next week.”
“Very friendly service. Maximum ATM withdrawal too low. A long time ago, I had a bad experience trying to get a bank signature guarantee that I needed on a document from my investment company. Apparently US Bank doesn't do those. I was very angry at the time. I was able to do that elsewhere. Overall, I'm happy.”
“Absolutely incredible customer service from Mrs Rounak. Go to that branch and find her and she will solve for everything. I got my bank account opened in 30 mins just based on my offer.”
10AM - 5PM
608 San Antonio Rd, Mountain View
Banks
“Staff at this location is very helpful . they inquiry me too get a Citibank credit card and I got approved I just wanted too thank them for there support thank you Citibank employees you change my life.”
10AM - 4PM
384 San Antonio Rd, Mountain View
Banks
“I arrived 5 minute before they close and was welcomed by Ruben, he walked me to the debit card service and helped me with my task even after their office hour with humor, patience and efficiency”
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“I needed a coin counter and called here because of great reviews. Daniel was super helpful and although this bank does not have a coin counter he directed me to where I could go to get it done, even giving me several ideas! Thank you, Daniel!”