40516 Murrieta Hot Springs Road, Murrieta CA 92563
“They had a lot of options for my problem. They had a wide variety of choices for my horizontal screw driver. I had to remove two screws in a very tight space. They saved my butt!”
26901 Jefferson Avenue Suite 102, Murrieta CA 92562
“I had a really great experience with Dunn-Edwards. I was put in a pretty stressful situation, and Nina and Wes truly went out of their way to help me through it. They were patient, responsive, and incredibly understanding the entire time. What stood out most was their genuine customer empathy. They didn’t just handle the issue — they made sure I felt supported and taken care of throughout the process. That level of care makes a big difference. I’m very grateful for their help and would absolutely recommend Dunn-Edwards to anyone looking for service you can trust.”
24701 Madison Avenue, Murrieta CA 92562
“I had the best experience in ANY home improvement store today in many years. Shane helped us today in the door lock section. We were interested in converting a few doors in the house to powered smart locks, due to a failed door lock. I shot out a steady stream on questions relating to power source, apps & wifi capability, finish, keypad durability, and differences in brands. Shane approached us and was very helpful in answering detailed questions and throwing out some suggestions on finish options, and possible solutions. We were very satisfied. Shoot a bonus to Shane.”
25100 Madison Avenue, Murrieta CA 92562
“I want to put a BIG shoutout to a sweet employee named Grace at the Murrieta Home Depot located on Madison. She went out of her way to help me over the phone about a home delivery. I had just purchased a good sized freezer for our garage and it was missing one of the bins on the inside of the door. She had to call me back to find out about this model and to talk it over with her manager. She called me right back with awesome news, stating that I would receive the missing bin in the mail in about a week to a week and a half. Such great customer service 👍🏻 she so deserves KUDOS from me as a valued customer. Thanks again GRACE and your manager.”
25100 Madison Ave, Murrieta CA 92562
“I needed a new water heater. I was able to purchase one and receive service the next day. The sales person who helped me was very helpful. The price was average for a 40 gallon gas water heater. If you need a quick replacement, I can recommend Home Depot.”
25100 Madison Avenue, Murrieta CA 92562
“The customer service is amazing at this Home Depot and they were able to help me with all my questions with towing and trailer rental. They even helped me hook it up and unhook and teach me more about towing. The rental process was seamless and very affordable.”
24701 Madison Ave, Murrieta CA 92562
“We purchased two shelving units last week from the Lowes/Murrieta store. We had a problem with the contracted delivery service they use -- the driver appeared to be quite lazy and not interested in bringing the shelving units inside my home. Fortunately, we met Aaron in the delivery department at this particular Lowes and he was quite helpful and accommodating. In this day and age where customer service is quite hard to find, Aaron is a great example of what customer service was and should be now. My wife and I greatly appreciate Aaron's assistance in getting our units delivered -- we cannot thank him enough. To the Lowe's management: This young man is a "keeper" and should be recognized for exemplifying great customer relations with your customers. Thank you Lowes/Murrieta!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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