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“I was recently in the Napa branch with to get assistance for a new online savings account. I learned, unfortunately, that I could only have one, however, Devron reached out to his online department and Nancy from that department was gracious enough to raise my rate to the current rate advertised on your online. Kudos as well to Tina and Manuel! the branch has always given me great customer service. Thank you!”
“Yessenia helped me out with a loan. She explained very well the process of a loan and was approved right away. Thank you Mario for helping me schedule an appointment. Great team at RCU.”
“Long time member along with my family, great employees, always helpful and friendly, while the name of this union has changed many times, their excellent customer service has not.”
“Jesus is the best! Not only did he welcome me but also took the time to get to know me as a person. I really appreciate him taking the time to explain a HELOC. Natalie was also so quick on the teller line when I needed to quickly run out to withdraw cash because I was talking too long about figuring out an emergency funds.”
“I recently moved to Napa from Chicago. Starting over at 60-a little scary. The help and overwhelming kindness of Sandra ReSims at Napa Bank made me feel welcomed and excited for my new adventure. Meeting Sandy was like meeting an old friend for the first time! Now that I've had a working relationship with this bank for a few months I can tell you that their ads are accurate. They are a small local bank that actually cares about their clients.”
“I thought Bank hours were until 5:00 PM weekdays.Someone inside noticed I was standing there and politely came over to let me know they were closed. I think she noticed my frustration as well as recognizing me as a Bank Member. Amazingly Frances Reyes along with Cheryl Payan both let me in, took care of my Banking needs. If that isn't customer service I don't know what is. Thank you both very much for going out of your way.”
“New Location to me. Friendly Staff who are ready to help. Had a great experience last week purchasing a vehicle that was owned by RCU. They helped with Paperwork and made transaction quick and simple for myself and prior owner.”
Open 24 hours
1700 1st St, Napa
Banks
“I was so thankful for the ladies at this location today. I showed up at my wits end, fraud had locked me out of my account and my money, and to top it off another branch out of town didn't tell me to start a new account and transfer my funds I needed an appointment. Jennita was a sweetheart and spoke to her very busy coworker and she agreed without hesitation to thankfully help me despite her full load of appointments for today (I hadn't had access to funds for a week and resolving was taking way longer than I was told so I need access to my money or I wouldn't have money to even put gas in my car) well Lourdes or Lulu as she told me was a saint and fit me in between appointments and quite literally saved my day and entire week making it so I could get access to my funds FINALLY. I am so greatful that someone saw I was in such a bind and had the compassion and empathy to help me out when I really needed it. These girls went above and beyond to save me and I am greatful beyond what words can convey. Thanks again ladies. You rock!”
“First my history with Golden1. I got a car loan in the summer of 2020. After the dealer I was working with hit up different lenders and I ended up at G1 with a car loan. Standard 5 year kind of deal. I got to work and paid it off in 20 months instead of 60. No issues there, I was making huge monthly payments and had no contact with them because there were no problems. Then that was it. A few months later I started getting letters to put some money in the savings account to keep it open. I ignored it for months and then finally decided to add some money in there to keep that relationship alive. After I deposited a small amount in savings I got an ATM card, not a visa/mastercard debit, a literal ATM card. I have never used it. I also called in once in the beginning because I could not create an online account to use the app. That was my one phone encounter, all good no issues there.The branch person in Napa CA was nice and helpful. I went in again because my phone number to activate the card was no good. I went in a second time and the number on file back from the car loan in 2020 (now late 22) was not right, I have no idea where it came from. Again, the branch employee was helpful. Oh and I forgot to mention both of these visits were on Saturday, they have short hours like 10am to 2pm I think, that's another reason I went with them. I still was at Citibank for my checking by the way. Ok next I decided in Jan of 2023 to check out their credit card offers. Their member cash rewards plus looks really good. 4% back on gas, 3 for groceries and restaurants and food delivery, 1% everything else and no annual fee. They clearly state you need good to excellent credit for this card, and might offer you the next card down if you don't qualify for this one. My FICO in Jan of 2023 was around 788. Glad I stuck with G1, I was approved online in under a minute with a 14.5k credit limit. Nice. After that I opened a checking account and deposit my paychecks there. So far no issues.So here's my only reason for 4 stars not five. It's the app. There are two, one that just says G1 and one called card controls. You don't need both just the basic one with get you to everything. So the app is just buggy, slow and crashes a lot. Sometimes you open it, and it opens for 2-3 seconds and it's gone and you have to repeat. Sometimes it's fine. Other times it just locks up when switching between debit card and credit card. You have a lot of controls for your credit and debit cards. You can choose what areas (by zip code) your cards can be used and set dollar limits as well. You also have controls for what type of business your cards will work at. Look around you have a lot of controls. I have chase/amazon, discover, AMEX and Capital One and they don't have these options. Transfers from checking to savings or the other way around are instant and easy. Paying the G1 cards is fast an easy as well. So I started using my new G1 card around end of Jan 2023, I don't have any cash back yet. I don't like that you can't see it as you go along or by transaction. I think I read a review that states it gets deposited once a month to your savings. I don't like that, I wanted it to be connected to my card like my other credit cards so I can see the amount separately. But I haven't been using it long enough to see cash back numbers. Almost forgot my APR is just over 16% it's lower than all my other cards. I pay off all my balances so I never pay interest, but if I had a really big purchase or emergency the G1 is the go to.”
“I've been a member of Travis Credit Union since 2017. They are a 'neighborhood bank', and doesn't feel like a 'corporate commercial catastrophe'. That's why I stay.”
“Charles Schwab has all the tools for the little guy / woman to be able to invest wisely. Highly recommend Charles Schwab and their tools. Also I think the world of my advisor Matt Hoskins from the Napa office.”
“i am new to the Umpqua Bank. I changed from previous Bank because of need for drive up service. Casey handled my account perfectly. My only wish is that they would change name from Umpqua to something easier to pronounce and spell. But you can't have everything.”
“Phil Rapp of Bank of Stockton is dynamite. Mild mannered, polite, and attentive he gave me the respect and time to open an account and think about opening another one next year.”
“Wow! This place is simply wonderful.From the moment I walked into their warmly decorated lobby my presence was immediately recognized and greeted with warm smiles by all.I immediately felt like family and trust that my funds and buisness are in the right place. Try this location you will be glad you did.”
9AM - 2PM
901 Main Street, Napa
Banks
“I have consistently had good experiences with this bank over the years. My mother has been banking with them for over 30 years and I recently helped her with something (no fault on Wells Fargo's part) that only went as smoothly as it did because the manager Scott was willing to repeatedly go above and beyond what would have been an acceptable level of service. I would also like to give a nod to the security guard who is always very nice. This review is long overdue. I hope it makes it in and stays in. Wells Fargo in downtown Napa really showed up for us, and we sincerely appreciate it!”
“I don't normally write reviews and have received poor service to say the least at other banks in the past and usually try to avoid going in because of it, however the service i received from John was above and beyond he didn't wait for me to ask for help he approached me with a smile and a friendly greeting and came off as genuinely interested in helping me, he was not afraid to ask for help when he didn't know the right answer to something and genuinely made me feel welcomed and taken care of, I did not know customer service like that still existed but John changed my opinion on that, I will be recommending everyone to this bank and to John, thank you BofA for having people like John in your banks”
Open 24 hours
901 Main St, Napa
Banks
“I have consistently had good experiences with this bank over the years. My mother has been banking with them for over 30 years and I recently helped her with something (no fault on Wells Fargo's part) that only went as smoothly as it did because the manager Scott was willing to repeatedly go above and beyond what would have been an acceptable level of service. I would also like to give a nod to the security guard who is always very nice. This review is long overdue. I hope it makes it in and stays in. Wells Fargo in downtown Napa really showed up for us, and we sincerely appreciate it!”
9:00 AM - 12:00 PM
901 Main St, Napa
Banks
“I have consistently had good experiences with this bank over the years. My mother has been banking with them for over 30 years and I recently helped her with something (no fault on Wells Fargo's part) that only went as smoothly as it did because the manager Scott was willing to repeatedly go above and beyond what would have been an acceptable level of service. I would also like to give a nod to the security guard who is always very nice. This review is long overdue. I hope it makes it in and stays in. Wells Fargo in downtown Napa really showed up for us, and we sincerely appreciate it!”
Open 24 hours
1925 Sierra Ave, Napa
Banks
9AM - 2PM
699 Trancas Street, Napa
Banks
“The tellers at this small bank give the best customer service. They are friendly and patient with customers. I love going to businesses that make customer service a priority.”
“Dania Alejandra helps me with the best information I need on opening my new account. Managers are also very helpful on assisting me once I entered inside the bank they greeted me right away.”
“Surprised to see all the bad reviews. I come here several times a week for deposits for work and have never had any issues. Very occasionally the line can be a bit long but my personal bank account is at RCU and the wait time and level of staffing seems comparable. Overall I am usually in and out in 10 minutes. Everyone that works here is friendly and competent. No complaints!”
“Branch Manager Christina Salas helped me with my banking needs and she is the best associate in Bank of America, north Napa. Super friendly and amazing person. Her fast service and intelligent personality made my daily errands much convenient. She is an asset to the bank! Great job Christina! May God bless you and your family!”
Open 24 hours
800 Jefferson St, Napa
Banks
“Surprised to see all the bad reviews. I come here several times a week for deposits for work and have never had any issues.Very occasionally the line can be a bit long but my personal bank account is at RCU and the wait time and level of staffing seems comparable. Overall I am usually in and out in 10 minutes.Everyone that works here is friendly and competent. No complaints!”
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“All of the tellers at Community First Credit Union were amazing, and helpful. I hope I am able to do banking with them in the near future! 🤞🏻”