Post Offices near North Hills, CA

“This is my second time stopping by. The first one was not good at all. Probably it is because it's almost 5pm and they're closing soon. The male postal worker must be tired and he is not happy to answer inquiries. The second time, I came Friday afternoon. There was a line but it went fast. This lady named Sandra helped me to make the transaction easy. She explained to me in detail the differences regarding the amount of each mailing options. With that, it helped me a lot to decide. I agree with a fellow Yelper - Sandra has been a great. Recommended.”

“Best experience. Today is HOT. It was so nice to walk into this post office and we met with cool air. I had to send a package internationally, but I had no idea how to do it. I haven’t sent a package internationally in a long time. Mickey was incredible. He walked me through everything and assured me that we will get this package to its destination. I will be back!!!”

“OMG the 4930 Balboa Blvd, Encino, CA 91316 post office is so amazing it's much better compared to the damn Winnetka USPS office around the corner of my home were I'm still resolving an issue with a package I assume they lost and is stuck in pre shipment after mom dropped it off for me the staff is friendly and amazing and I love the place so clean and tidy if you live near by just do it go to that office drive the extra mile for great service don't get disappointed by stupid customer service the post office I mention above my review is worth it a great place”

“When ever I went here to ship a package ? I would make the line, not super long but there's a line. One day I was in the line and one of the workers was asking if anyone had a QR code and I did and he told me that I didn't had to wait in the line, that I can do it myself on the self help machines. He showed me how to use it and now every time I go I just scan my QR code and the label prints out I Put it on my package and all done.”

“Overall, this USPS location provides a solid and dependable experience. The staff are generally courteous, helpful, and knowledgeable, and transactions are handled efficiently once you reach the counter.

Wait times can vary during busier periods, which is fairly typical for a post office, but the service itself has been professional and straightforward. The location is functional, reasonably organized, and convenient for routine mailing, shipping, and postal needs.

A good option for anyone looking for reliable in-person postal service.”

“I always come here to drop off my packages and it’s always so easy and so fast. The workers are so nice (the man with the glasses is always very polite!! i forgot his name)”

“The Encino Post Office operates with a level of consistency and efficiency that’s increasingly rare. Under the management of Alfonso, the branch is well-organized and runs smoothly even during busy hours. Wait times are generally short, and the staff appear well-trained and focused on keeping things moving without unnecessary delays.

Alfonso maintains a visible presence and seems actively involved in daily operations, which likely contributes to the overall professionalism of the team. The counters are staffed appropriately, lines are managed efficiently, and any questions are handled clearly and without confusion.

It’s evident that this location benefits from strong leadership and attention to process. Compared to other branches I’ve visited, the Encino location stands out for being clean, orderly, and consistent. It’s a reliable place to take care of postal needs without hassle.”

“US Post Office on Rinaldi is a convenient neighborhood post office for the Porter Ranch area. Located in the shopping center near Rinaldi and Tampa, it’s easy to access and parking is usually very convenient.

Since the Amazon Fresh in the plaza closed, there are now many more available parking spaces, which makes visiting even easier.

The shopping center also has a variety of restaurants nearby, including sushi, Korean food, and pizza, so it’s easy to run errands and grab a meal at the same time.”

“Roel is awesome he is the kindest and most helpful municipal employee I have ever met. He works fast, informs you of the process, and made the experience swift and easy. Please give him a raise or something he deserves it and more, thank you Mr Roel”

“I started coming to this post office and I feel comfortable with Marisa. She is very professional and polite and I did a mistake but she helped me to fix it. I just love her attitude. She is great!??”

“The post office in Newhall is one of the best ? A very friendly atmosphere each time I go which is several times a week. Always clean and stocked. While waiting for my turn I always hear how they help other customers with patience & detailed information. This has been my go to post office for about 6 years and not once have I encountered any issues. A+++++”

“I was having a hard day, panicking about everything I had to get done and Brenda helped me. She just went that extra step to make it easier for me. I felt human and cared for. Which hardly ever (if ever) happens anymore. THANK YOU BRENDA!”

“This is a shout out to MIKE...our postal mailman who is reliable, responsible and personable. Our whole neighborhood have high praises for his work. He always goes an extra mile to ensure our mail are delivered to the correct address. THANK YOU, MIKE!
I am also commending Raul Merino, Manager Customer Service who often helps when assistance is needed. I have had good experience with this Panorama Post Office.”

“I stopped by this USPS office to drop of an Amazon return. I been to the plaza this USPS office is in so many times but never knew there was a USPS here. I found parking easily since this office is in a plaza with many parking spots. When I walked inside the post office, there was no one in line so I was able to walk up and hand my package since everything was paid for already. I got my receipt and left, it was a simple and easy process.”

“Thank you Post Masters for Saving the Day!!!!!!!! I went to Fed Ex to box and ship a mother's day gift back home to the East Coast. The shipping cost quoted was disrespectful!! After trying 2 other places I found POST MASTERS!!! Hector and Ken were both so HELPFUL , PROFESSIONAL & KIND!!!!!! They took care of me, reboxed my package, gave me a reasonable shipping rate and the box is on it's way to my sweet Mom!!! It really means something when you find local companies that care and go the extra mile to be fair and deliver top notch service! So moving forward this is the place I will handle all my shipments and postal needs!!!! THANK YOU”

“I was dealing with a frustrating situation involving a missing parcel that had been stuck in transit with no updates for days. After getting nowhere online, I came into the branch hoping for some clarity—and that’s when I met Victor, the branch manager.

Victor was not only professional but genuinely helpful and patient. He took the time to listen, pulled up the tracking information, and made several calls on my behalf to locate the package. Thanks to his persistence and clear communication, we were able to track it down and get it moving again.

It’s rare these days to find someone who truly cares and follows through. Victor turned a stressful experience into a positive one. Huge thanks to him and the team at this location—your help made all the difference!”

“The employees make this location a 5 star one, especially Janice, she is a superstar, the epitome of stellar customer service!
This location is so much cleaner than many other post offices.
Parking spots are sparse, but there are a couple of large parking lots nearby and the streets have parking too”

“I really like this location everyone is very helpful, this is my go to location they are opened later than other post offices and are always so helpful with anything you are mailing , packages or letters. They always send you in the right direction.”

“online it says they’re open till 4pm but that’s a huge lie. They’re only open till 3pm. I’ve asked them numerous times. Can they please change the times to reflect their actual hours online and they just look at me like I’m an alien.”

“Never had an issue with this place, the employees are cool. I’m there somewhat often, sometimes the wait can be excessive but them the breaks. All my shipments keep getting to their destination which is all that matters.”

“This is the USPS location I use most of the time because it’s the closest to my house. The staff are always super friendly and ready to explain anything I need help with. They have a small parking lot that can get busy at times you might have to wait a minute or two or circle back for a spot. Inside, there are only two or three service counters, but the staff work efficiently and keep the line moving, so wait times are rarely an issue. I’ve had to send packages internationally before, and any time I had questions about the forms or process, they helped me every step of the way with a smile on their faces. It’s a completely different experience compared to the Reseda location, where everyone always looks miserable. I 100% recommend this USPS location to anyone in the Winnetka area who needs to send mail.”

“I live close to this post office, so I've always come to this establishment. From the reviews, I don't understand why this place is at a 2.9. I have always had a good experience dropping off my packages here, and the service never fails me. Not to mention, the staff is kind in comparison to other postal offices. (Well, from my experience)”

“Veronica and Kayla deserve to be recognized for her outstanding customer service. I watched them greet every single customer with a genuine smile, and no matter how busy they were, the first words out of their mouth were, “Hi, I’m so sorry you had to wait.” That simple act of kindness and empathy immediately put people at ease.

Both have such a warm, positive personalities and treated everyone with patience, respect, and professionalism. It’s rare to see someone consistently make every customer feel welcomed and valued, especially during a busy day. USPS is fortunate to have an employees like Veronica and Kayla. They turned what could have been an ordinary trip to the post office into a genuinely pleasant experience.”

“I am surprised about some of the negative comments. This has been my post office for 20 years and I have never found the staff less than courteous and professional.”

“I use this Post Office most often and staff is very knowledgeable and friendly. They are willing to help you mail your package to benefit you w/ arrival time and give options w/ pricing. They never rush you and seem to love their jobs. The place is always clean and love you can just walk to the plastic curtain and drop off a package that doesn't need any postage; just drop and go. We will continue to use the USPS location.”

“I’ve always had a great experience with USPS. The staff are consistently kind, friendly, helpful, and patient. The service is reliable and affordable, and I’m always happy with the service I receive. Highly recommended!”

“Warning: DO NOT SHIP ANYTHING YOU ARE NOT WILLING TO LOSE! GO WITH FEDEX, MIGHT BE A FEW BUCKS MORE BUT YOU WILL NOT NEED TO DEAL WITH THIS WHEN IT HAPPENS TO YOUR VALUABLE PROPERTY.

MY STORY
I am filing this complaint regarding the mishandling of an insurance claim and the unreasonable process required to attempt to resolve it.

Shipping services purchased through USPS include up to $100 in insurance coverage. Based on that, this should have been a straightforward process. Instead, what should have taken a short visit turned into hours of my time and three separate trips to the post office. Only to have my claim denied, why, because they did not review the info I already submitted.

I initially filed my claim online and later received a letter instructing me to bring the item in for inspection. I followed those instructions. However, upon visiting the post office, I was repeatedly told to return because no one was available to assist me. They said I need a supervisor, and one is not always present.

I made three separate visits, each time complying fully with what was requested. On my final visit, after already investing significant time, I provided all documentation. During that visit, the power went out. Shocker.

At that point, I asked the staff to hold the item while they clarified internally what was needed to complete the process, in order to avoid yet another unnecessary trip. The staff was not apologetic, knowledgeable, or helpful throughout this process.

Despite fully complying with all requirements and making repeated efforts, my claim was still denied. The stated reason was that proof of value was not provided. However, this documentation had already been submitted with the initial claim. It appears no proper review was conducted before denying the claim, resulting in further unnecessary delays and wasted time.

This process was unnecessarily difficult, time-consuming, and inefficient. What should have been a simple insurance claim turned into a prolonged back-and-forth with inconsistent instructions. As a result, I spent HOURS resolving something that should have taken minutes. Over 3 to 4 hours, this makes me sick to think about.

As a high-volume shipper (over X packages per month), I rely on USPS services and expect a reasonable and functional claims process. This experience has significantly reduced my trust in USPS handling of insured shipments.

I have escalated this matter to BBB, USPS Consumer Affairs and the Office of Inspector General.

Desired Resolution: Work on your process. No one should go through this.

I wish I could get back half the time I spent on this. I will never waste my time with them again. All trust is gone.”

“I rarely write reviews but I think this experience is noteworthy. When I first moved to West Hills almost a year ago, some of my packages got held up at this location, and I will be the first to say the vibe, attitude, and overall customer experience were lackluster to say the least. This morning I got a notification that a package was held at this location rather than my neighborhood West Hills office, and when I tell you I was dreading going to pick it up, it’s not an over-exaggeration. Then I walked in, and it felt like I was at a completely different post office. The vibe was kind, the attitudes were friendly, and the overall experience was super helpful. I don’t know who or what turned this location around, but they definitely deserve a raise. And a special thank you to Roger for going above and beyond today. I thought this package was lost for good, but it’s clear that not all heroes wear capes!”

“I came here about 2 days ago and the gentleman was very nice . I rather come to this location than the post office on Lankershim by Kittridge everyone at that location is so rude especially the Indian lady . She's extremely rude . I'm not sure why she doesn't get fired she literally yells at customers . Any how I know I'll be waiting the same amount of time here in Laurel canyon but I'll get better customer service”