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“Very very conscientious help and goes over and beyond to assist all customers. Very upbeat and efficient assistance in all areas of financial needs for all my friends who have been with Actors Federal Credit Union for many years.”
“We looked at putting our accounts at 3 other banks but weren't happy with the customer service we received. We went with this branch and have been very happy with it. Galdino is terrific as are all the other people we have dealt with there. Sometimes they are really busy but worth the wait. Also, having a busy branch means that the company is less likely to close this branch! Another +”
“As a new resident in USA I was extremely surprised with the great service. Ani M was so helpful in sorting out my new account, getting my foreign phone to work on the electronic banking and even opent a credit facility. All this even though I turned up without an appointment! This is what I call exceptional service. Well done”
9:00 AM - 5:00 PM
6350 Laurel Canyon Blvd, North Hollywood
Banks
“Highly professional branch overall. one of the tellers, his name is Khachik, is literally the best teller i've conducted a transaction with. exemplary service. listened throughly to my request and was able to clearly articulate offerings that best met my need and as a result solved a problem i was losing sleep over. i'm currently banking elsewhere (have been with the same bank for 10+ years) but am now strongly considering switching.”
Open 24 hours
6600 Laurel Canyon Blvd, North Hollywood
Banks
“(Translated by Google) Convenient ATMs. There is support for the Russian language. Small commissions for withdrawals from cards of Russian banks(Original)Удобные банкоматы. Есть поддержка русского языка. Маленькие комиссии за снятие с карт русских банков”
“Not a great location, nothing can be done about that: manager took care of business for us. We had an appointment and for some reason the person working there called our appointment then took someone else! Did not explain why he took the other person, just walked away!!!! We were pissed! We were closing an account. I know COVID F -up everything, but we had an appointment set for 2 weeks. Anyway manager brought someone to help us, he was in a training meeting we were told.. ! Right thing to do, and Mario was very helpful. Mario took care of everything we needed to get done. We closed an account, yet he still was very personable, professional, unlike the the guy next to him!!! Thank you Mario and the manager at that time for doing the job correctly and professional in a tuff environment and times. The guy who called our appointment and walked away,,,,,, is the reason we left Wells Fargo, I'm giving credit were it's due!”
9AM - 5PM
5025 Lankershim Blvd, North Hollywood
Banks
“#10#
Your employee Karine knows her job very well and I am grateful to her, it's not the first year we come to her for help, she deserves the best!”
“I visited the Wells Fargo today to open a bank account. In the past, when I went to other branches, I was usually told that they were too busy and that I should make an appointment or open the account online. I explained that I was having trouble doing it online myself, but they just said they couldn’t help.
But this time, everything was different. The team here — especially this gentleman (photo attached) — was incredibly kind and helpful. Even though I think he might be new to the job, he took the time to assist me with opening the account online. He was patient, professional, and had a very warm attitude.
I really appreciate his help and I wish him all the best. With such a great approach to customers, I’m sure he will succeed!
Thank you again!”
“I liked it, I reopened my bank account with ease. The appointment was done immediately the next day. I didn't have to wait a week. Thank you very much Stephanie for your help. I recommend her ❤️”
“I went into the branch because there was fraud on my account and Roni Petrossian helped me through the whole process ensuring I get my money back. He is a very great and professional. Thank you so much!”
“Nowadays it can be really challenging to find good customer service at a physical branch. Hugo was extremely helpful and took great care of me. Highly recommend. ??”
“The best branch! Everyone is always friendly and eager to help. A special thank you to the specialists Liana and Kristina—they are always happy to assist with any questions that come up. There is also an incredibly sweet young woman—unfortunately, I don't remember her name—but she is always happy to help as well. A wonderful branch! Thank you!”
“Not a great location, nothing can be done about that: manager took care of business for us. We had an appointment and for some reason the person working there called our appointment then took someone else! Did not explain why he took the other person, just walked away!!!! We were pissed! We were closing an account. I know COVID F -up everything, but we had an appointment set for 2 weeks. Anyway manager brought someone to help us, he was in a training meeting we were told.. ! Right thing to do, and Mario was very helpful. Mario took care of everything we needed to get done. We closed an account, yet he still was very personable, professional, unlike the the guy next to him!!! Thank you Mario and the manager at that time for doing the job correctly and professional in a tuff environment and times. The guy who called our appointment and walked away,,,,,, is the reason we left Wells Fargo, I'm giving credit were it's due!”
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“I had a great experience with the credit union and truly appreciate all the help I received. A special shoutout to Andy in loans back office for assisting me with my loan process and making everything smooth and easy.
I also want to recognize the branch manager Lyudmila for being so kind, welcoming, and helpful while getting my account set up. Their professionalism and support made the entire experience stress-free. I’m very grateful for all of their help and excellent customer service!”