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“I want to shout THANKS to Robert Velez for all assistance and help he provided.
I saw Robert on 2 occasions.
First time, was a sad time when my father passed. I couldn't close his internet account since he was paying online and I did not know account number and password.
I could not use his email as well since I had to give up his apartment and internet stopped working and I did not know password to his email
Over the phone I got advice to go special AT&T store , bring his death certificate and they will help me.
First I went to one in Northridge, spent two hours and no help was provided, neither any advice.
Then I went to this location and met Robert. He explained that manager needs to review papers and sign it off, and since she was gone for today it will be tomorrow.
He called me the next day and said it was ready, I came he gave me dad's account number and after I called AT&T , service was disconnected right away.
Today I came because I needed some change in my personal cell phone service. He explained to me in detail what needs to be done ( I need to remove my diseased dad line ), which will help me with changes.
In addition, when I asked about international calls, he added this to my account and explained how it works. Everything was explained knowledgeably and professionally with every detail.
He took his time to make sure I understand everything and answer all my questions,
I could see that.s the way Robert works, he really greatly cares about his work and his customers .
I wish it would be more consultants like Robert.
Thanks again, Robert!”
“I brought my iPad in because it stopped charging and they fixed it quickly. Communication was great and pricing was fair. Hands down the best repair shop I’ve been to in the area.”
“This is my store since las 10 years...never complaints only good service..the girls here are the best...my latest helper Nadya nothing but caring and understanding
Always willing to help ...no judgement...im old
NADYA YOU THE BEST”
“Had a wonderful experience with Alicia! She helped me and made the process of switching over my phone super easy. Highly recommend her services and this location!”
“What Angela was able to do so easily in about 2 minutes or less impressed me. I had spent hours on the phone over the course of 2 days and still had no internet on my new service. Angela did her magic and now all is well again. Thank you, Angela!”
“Excellent service. Maria helped me with some issues in my phone I spent all morning trying to find a place like this; with excellent customer service. Other stores are not what I want at all but the minute I walked into this store I felt like home. Maria was super understanding and helpful and I really appreciate the time she took to solve my problem ?. I recommend this store to anyone. Thank you Maria and Cesar???you guys are awesome!!!”
“This tech is truly a professional with great customer service, I came to replace my iPhone 12 Pro Max screen, it was done within an hour for a great price and I got a free screen protector. Do not believe the bad reviews they’re fake. This guy is awesome. Thank you ?”
“Great local store I like it there because of the staff that working there they will help you and give advice even if you don’t buying anything
Thank you”
“There’s a very pleasant, friendly young woman working there—she set up the Wi-Fi for me and asked how she could help; she was sitting in the middle.”
“Excellent service by the staff. I came in looking to switch from AT&T, I got a great deal, with international and a great pricing on my service. I been a customer for years and this was the best experience I had at a store??”
“Yamilet best customer service being packed in there she kept her patience and addressed all the customers and handled their business as well thank you. Keep up the good work.”
“Eugene is the best! He was so patient with me and very helpful!! He called locations to find my phone and help me out. Saved me time and gas!!! Thanks Eugene!!! Also, I believe he was a manager didn’t catch his name… in business clothes cool hair cut, he was very helpful as well! Great location to come to! I will be back!”
“Alfonso was super helpful at checkout and level-headed when there was a problem with my payment that required him to get a manager for help. It wasn't until afterwards I found out it was his first day! Kinda disappointed that Target sent an employee out on the floor right away with no one visibly training them, but I would've never guessed because Alfonso helped keep an almost super stressful situation under control”
“Ruben just set up my phone (and my partner's too). He was knowledgable, efficient, and made the porting and phone transfer go by quickly. He even used some downtime during the phone setup/data transfer to help a walk-in with his equipment return, which he did deftly and sweetly.
Very happy to have had his help today and would recommend this store and him without hesitation.”
“Fatima and Juan provided outstanding customer service and even resolved an issue with a competitor for us. Huge kudos and gratitude! Been a customer for 7 years and will continue referring. ?”
“they did a great job on replaceing my phone screen on the spot. sorrh but that 1 star needs to go. shouldnt expect everyone to run on your time sometimes things come up. these guys are efficient.”
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“Emma is the BEST! She is so helpful, funny, and friendly. She's helped me several times now and is such a joy to be around. Everyone here is cool, and it's way easier to go in the store than trying to get help over the phone.”