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“I want to shout THANKS to Robert Velez for all assistance and help he provided.
I saw Robert on 2 occasions.
First time, was a sad time when my father passed. I couldn't close his internet account since he was paying online and I did not know account number and password.
I could not use his email as well since I had to give up his apartment and internet stopped working and I did not know password to his email
Over the phone I got advice to go special AT&T store , bring his death certificate and they will help me.
First I went to one in Northridge, spent two hours and no help was provided, neither any advice.
Then I went to this location and met Robert. He explained that manager needs to review papers and sign it off, and since she was gone for today it will be tomorrow.
He called me the next day and said it was ready, I came he gave me dad's account number and after I called AT&T , service was disconnected right away.
Today I came because I needed some change in my personal cell phone service. He explained to me in detail what needs to be done ( I need to remove my diseased dad line ), which will help me with changes.
In addition, when I asked about international calls, he added this to my account and explained how it works. Everything was explained knowledgeably and professionally with every detail.
He took his time to make sure I understand everything and answer all my questions,
I could see that.s the way Robert works, he really greatly cares about his work and his customers .
I wish it would be more consultants like Robert.
Thanks again, Robert!”
“This tech is truly a professional with great customer service, I came to replace my iPhone 12 Pro Max screen, it was done within an hour for a great price and I got a free screen protector. Do not believe the bad reviews they’re fake. This guy is awesome. Thank you ?”
“Marshall was an absolute rockstar in helping me find the best deals for my upgrade! The process was seamless and super chill. Highly recommend going to this location”
“This is my store since las 10 years...never complaints only good service..the girls here are the best...my latest helper Nadya nothing but caring and understanding
Always willing to help ...no judgement...im old
NADYA YOU THE BEST”
“Emma is the BEST! She is so helpful, funny, and friendly. She's helped me several times now and is such a joy to be around. Everyone here is cool, and it's way easier to go in the store than trying to get help over the phone.”
“What good is a smart phone if it doesn't work properly? Well mine does now thanks to Gary...I had to do a factory restore on my unlocked galaxy. I use simple mobile as my provider. so I called the store to find out that they were a authorized retailer, and yes they are. My problem was that I needed my browser restored because at this point all my phone was good for was text and calls. When I arrived at the store I was greeted by a nice gentleman named Gary. I told him what my problem was and handed him my phone . I told him my phone number and he got right to work on it. Less than five minutes later my phone was smart again. So I asked Gary how much I owed him for his service and he said there's no charge! Wow... That kind of service service deserves a good yelp review...”
“What Angela was able to do so easily in about 2 minutes or less impressed me. I had spent hours on the phone over the course of 2 days and still had no internet on my new service. Angela did her magic and now all is well again. Thank you, Angela!”
“Yamilet best customer service being packed in there she kept her patience and addressed all the customers and handled their business as well thank you. Keep up the good work.”
“they did a great job on replaceing my phone screen on the spot. sorrh but that 1 star needs to go. shouldnt expect everyone to run on your time sometimes things come up. these guys are efficient.”
“I want to take a moment to recognize Caine for his outstanding customer service. I walked into T-Mobile with a replacement phone after breaking my previous phone and needed help transferring all of my data. Caine was incredibly hands-on, patient, and knowledgeable throughout the entire process.
He helped me for nearly three hours, all while multitasking with other guests and consistently circling back to make sure I was taken care of. Even after taking his lunch break, he came right back and continued helping me.
His dedication, patience, and commitment to making sure I had a great experience truly stood out. Caine deserves a raise and a promotion! Thank you, Caine, for going above and beyond and making what could have been a stressful experience so much easier. You are a true asset to T-Mobile”
“Fatima and Juan provided outstanding customer service and even resolved an issue with a competitor for us. Huge kudos and gratitude! Been a customer for 7 years and will continue referring. ?”
“Excellent service. Maria helped me with some issues in my phone I spent all morning trying to find a place like this; with excellent customer service. Other stores are not what I want at all but the minute I walked into this store I felt like home. Maria was super understanding and helpful and I really appreciate the time she took to solve my problem ?. I recommend this store to anyone. Thank you Maria and Cesar???you guys are awesome!!!”
“Excellent service by the staff. I came in looking to switch from AT&T, I got a great deal, with international and a great pricing on my service. I been a customer for years and this was the best experience I had at a store??”
“There’s a very pleasant, friendly young woman working there—she set up the Wi-Fi for me and asked how she could help; she was sitting in the middle.”
“Ruben just set up my phone (and my partner's too). He was knowledgable, efficient, and made the porting and phone transfer go by quickly. He even used some downtime during the phone setup/data transfer to help a walk-in with his equipment return, which he did deftly and sweetly.
Very happy to have had his help today and would recommend this store and him without hesitation.”
“I really appreciated this branch! To be more specific to new Manager Ryan!!! Any issue he can resolve very quickly! Only in this Branch can I get very Professional, friendly and the best customer service ever. So how far I am but still driving to this branch to see and get the best deals and options from Mike, Juju and now it will be Ryan too))))”
“Alfonso was super helpful at checkout and level-headed when there was a problem with my payment that required him to get a manager for help. It wasn't until afterwards I found out it was his first day! Kinda disappointed that Target sent an employee out on the floor right away with no one visibly training them, but I would've never guessed because Alfonso helped keep an almost super stressful situation under control”
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“Was recommended to go here by a random person because my phone wasn’t charging and I needed it for work that day. Walked in, immediately greeted, offered me a solution to clean it and if the clean didn’t work it was no charge. But they fixed the problem asap and saved me from needing an emergency new cell phone. These guys are friendly, efficient and do what they say. Great customer service, thank you! A+”