Ross Dress for Less offers the best brands and the latest fashions for family and home at 20% to 60% off department store prices. The store provides great shoes, very nice clothes, handbags, things for the house, and jewelry, including real gold and silver. Shoppers can find lots of great finds with prices that beat the mall. The store is typically broken down into sections for low cost clothes, shoes, exercise equipment, home goods, and other random things. The shopping experience can vary. Many love shopping there, finding what they need at a good price, and report fast cashiers even with long lines. Returns are handled quickly and without problem. Workers are often friendly, smiling and greeting customers, and the store can be pretty neat. However, the inventory is hit or miss and the store can be disorganized and messy. The fun is digging for value with no expectations. Occasionally, service can be poor, with encounters of rudeness from staff. Overall, it is what you would expect from this type of store, where the joy is in the hunt for a pleasant surprise.