“Long-time member, the Loan Advisor worked with us to refinance a vehicle - when nobody else would! The Norwalk Branch has always provided friendly and efficient service. Not sure what the requirements are for membership nowadays, but take a look! Very pleased.”
“I go to this location for my bank needs for a retail brand for about a year. The overall service is really good. I just want to give a special spotlight to Aylin for her being assertive and always going above and beyond my expectations.”
“Opened an new account at the branch. Blanca was very friendly and knowledgeable. While online services are convenient, talking to a banker face to face has its unique merit.”
“Great service and location, but the hours are awkward. Wish it would be open at least an hour before or after work. People usually work from 8 to 5, so why open 10 to 5? Why not be open to 6-8, 11-1 and 5-7? Make yourself available if you plan to be of service to your customers, but I guess that makes too much sense! ?”
“Claudia was very helpful this morning! I hope I got her name right. From the moment I walked in, she smiled and welcomed me. Claudia assisted me with getting a new card and did more for me than what customer service has done. She answered my questions and explained things to me even if I didn't understand the first time just to clarify. Claudia gave me hope again for US Bank due to the experiences I have been having. She really provides great customer service and I will look for her if I need to go into the branch again. I also noticed that the other teller was very engaged with customers. Thank you!”
“I recieved 5 star customer service from personal banker Ms. Medina she went over and beyond to help me. I will definitely come back to this branch because of her professionalism... thank you”