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“This it's a family business they beginning serving the community for over 20 with patience they always help me to figure out any problems with my phone offering the best deals that is why I always came back and I recommend to anyone!”
“I have had nothing but terrible experiences in the past at phone stores, always some kind of extra services or weird rules and what not, however i must admit, the service i received here was near perfect. I came to get an upgrade on my phone expecting to pay much more for my plan but Mathew is a wizard. Talk about a kid that knows his stuff. We were able to make a couple changes to my account and now i am actually paying 75$ less per month. Everything was explained very well and he was transparent from beginning to end. I am not the type to write online reviews but I was blown away. To anybody considering ATT service or even lowering your bill, this is the store to go to. Also the manager, i believe his name is Harrison, was also very solid and had me out within 2 minutes when trading my old phone in. Overall an amazing experience. 10/10”
“I had a crazy situation where my new phone arrived and before I could initiate the data transfer, I dropped the old phone. This damaged the screen which effectively made it impossible to see anything on the old phone before I could initiate any transfer. The guys at Yucatech made it possible for me to transfer my data fully from the old phone without having to buy a new screen for a phone I was going to be recycling. They were informative and helpful at a time I really needed the help. I can definitely recommend them highly.”
“The only reason why I am a Verizon customer is because of the outstanding and exceptional service provided by Casey Kilgore, over the years. He is the Store Manager at the Verizon Store in San Rafael (5800 Northgate Dr., San Rafael, CA 94903).
Casey knows all the granular and technical details of every aspect of the Verizon products, plans and accessory services and products (and more). Additionally, he is a remarkable communicator, who can clearly and patiently explain the often tangled web of information associated with phone and internet products and services/plans. He anticipates your needs as a customer and is there to help make your user experience effortless, enjoyable and as flawless as possible.
This week, Casey stepped me through the setup of my new internet account (even plugging in the new router at the store, and demonstrating the process for setting it up at home). His thoroughness in thinking through every detail that will help me make the transition to a new iPhone and internet service quickly and smoothly was remarkable.
Knowing that there is live, human customer service that is highly competent and thoughtful, makes Verizon stand out, above and beyond its competitors. However, so far, this outstanding service is entirely due to one bright and capable person, Casey Kilgore.”
“Amazing service. They were efficient and quick . I highly recommend this place. I was out of there in less than 90 minutes fior replacing my screen with calibration. The cost was fair.”
“I have purchased my last 3 iPhones at this store and have Always been very pleased with the service and the help. It’s a great ?? place and the staff is awesome”
“Guillermo is a pro, he resolved several complex issues, upgraded our plans and several devices. He is extremely professional and knowledgeable and is a great ambassador for Verizon.”
“My family and I had a very satisfactory experience with the customer service at this location. Joaquin. G, was very patient and polite in answering all my questions and helped me get a new phone in no time. The young lady who was also present on 8/31/22 (please forgive me I'm not the best at remembering names) was very kind and sweet with my daughter. If we ever need another phone we know exactly where we are going. Thanks again you two, you both deserve a raise.”
“This was above and beyond any cell experience I have ever had! Gerardo was so kind and patient and professional and made the whole experience actually...fun. I know!!! Fun in a cell phone store! 10 stars .”
10:00 AM - 8:00 PM
301 S McDowell Blvd Suite D, Petaluma
Mobile Phone Accessories
“Aidan was a huge help, great customer service. Went in with my phone and a technical question, he looked at my phone, demonstrated what needed to occur to resolve the issue, and I was out the door in less than five minutes!”
“When selecting to back up my iPhone, it wiped out my contacts,, notes and user info! I was frustrated and went to the store for help! I received assistance from Luis who was patient and kind in resolving my phone issues! Luis is amazing!!!!☺️”
“My family and I had a very satisfactory experience with the customer service at this location. Joaquin. G, was very patient and polite in answering all my questions and helped me get a new phone in no time. The young lady who was also present on 8/31/22 (please forgive me I'm not the best at remembering names) was very kind and sweet with my daughter. If we ever need another phone we know exactly where we are going. Thanks again you two, you both deserve a raise.”
“Bryan did a FANTASTIC job with a very challenging troubleshooting issue. He juggled multiple customers. at the same time, and did a superb job representing AT&T Wireless.”
“Evelyn is SO Terrific!! She deserves Major recognition for her above and beyond customer service and great attitude! Evelyn is so helpful and kind and truly the best customer service rep I have ever connected with, none the less at cricket! Thank you Evelyn for making my Cricket experience so memorable! You deserve a raise!!”
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“I want to give a huge shoutout to Darrius for the amazing service he provided to me and my wife at the AT&T store. We went there on a recommendation from a friend after the team at the Petaluma store made some mistakes setting up my account. Darrius was incredibly patient and professional, he calmly explained everything, took the time to fix all the issues caused by the other store, and set up our account the right way. He truly went above and beyond to help us. If I ever recommend AT&T to someone, it will be because of the excellent treatment we received from Darrius.”