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“1/26/26 Returned to this AT&T Store location for purchase of additional supplies for cellphone and received top notch customer service today by Yahya. Thank you A.T& T. Store!
July 2025-Jonathan C. was extremely professional and knowledgeable about all of the AT&T products. He provided top notch customer service to us so as to ensure that my family and I were set up with the best possible AT&T services, to match the needs of our family.He was very patient and helpful as we upgraded our AT&T services with him. He did an excellent job! Jonathan is definitely an asset to the Antioch AT&T store and customers!”
“Great service with Adam @ this location. Live closer to a location in Antioch, but the young men there did not want to help out.Thank you Adam! Will come out to this location for the better service!”
“It's my first visit to AT&T corporate office. I usually go to the office on Lone Tree, Antioch. I thought Antioch helped me solve the problem but 2 months after - I found out it's not the case.
Before then I would chat with a Rep on my app. Thought that was resolved then too. But no, it wasn't that's why I went to the Lone Tree office. I thought talking to a person would solve the issue.
I’m only changing banks for my auto pay but it keeps going into my old bank who charges me fees for not having money & AT&T overdraws that account!
Now I’m supposed to wait a couple of months again to see if the right bank gets charged. ?”
“Salma helped me with getting the new phone and watch explained everything.
She is such a professional sales rep
would love to come back and get more devices with her .”
“I came in the t-Mobile store today and they were also nice Andrew helped me out I thought I couldn’t get my number back and he was so patient and helped me got my number back and restored my account Juliana. She was a wonderful help as well. They were also kind and was willing to help me. And Maria helped me on the side as well the whole team there was amazing 10/10 5 stars ? to the whole am shift I appreciate them”
“I just switched to Verizon after having another Carrier for 5+ years and Mustafa was fantastic. He made it easy and answered all of my questions ( I had a lot). I hope other customers come in while he is working, they will have a great experience. Thank you Mustafa! I will be back to this location.”
“I worked with Mariner at the AT&T store in the Sun Valley mall to update my phone. He is extremely knowledgeable about all things AT&T particularly with regard to smart phones and is able to quickly resolve billing, line issues, along with answering a ton of what if questions. And he is super polite and friendly. Thanks Mariner, I’ll be stopping by the store again when I need to update my account or purchase a new phone!”
“Oh...Liz was so amazing. She knew everything about my phone and she explained how to use the Cricket app. Any other issues I'm going back to this store for help. ?”
11AM - 4PM
1852 A St, Antioch
Mobile Phones
“These people are fantastic, they went above and beyond and out of their way to help me. I started out at the century location, I ended up at the a street location where my issue was resolved. Century location garbage, attitude, unhelpful. The a Street location fantastic”
“This place is closed! The new place is Mr. Telephone Man and is a great business. Excellent service and quality. The owner D is a great guy and helped me directly. I compared prices to another local area and this is the place to go, significantly less expensive. I got a quality screen replacement and phone case for my iPhone 11 Pro. Super quick too. Thank you!”
“Crystal in Brentwood, CA is a wonderful employee! She is knowledgeable, patient, confident,caring, understanding & trustworthy. She is everything a business would want as an employee & more. She's an excellent example of an employee to promote to a higher level. Thank you so much Crystal! Like I said I really wanted to hug you, you are so wonderful!”
“This seems like a nice metro store but I wish I could get a hold of someone but otherwise this is a great metro store so far. I would love it if someone picks up the phone to be honest”
“I am Writing to express that today at 1:00, I went into the store. I wished to buy a Laptop, Something not too pricey but definitely for gaming. I ended up going with a lenovo OLED. (Currently typing on it now. Runs quite well. Never went with Lenovo before.) Anyway The gentlemen at the store were quite talkative and nice. However I couldn't shake the feeling that the atomsphere was... How do i explain it... Lacking in happiness. I understand that Best Buys atomsphere is more Corporate and leaning more towards efficenty and effectiveness. But I think Morale should be the number 1 priority. Anyway, Not a half bad day i suppose. Thanks JoLo and Pc Staff! 4.5/5”
“They always get the job done, and in this case, troubleshooting my laptop and verifying the viability of the installed anti-virus security systems effectiveness when I was thinking otherwise was the reassurance I needed. I just feel they are shorthanded. One has to make an appointment to bring in the device and another to pick it up after it's been paid for and notice provided to customer of task(s) completed. Cost efficient for them and an incentive to use their online service, which is even far more cost efficient for them.”
9:00 AM - 6:00 PM
2465 Sand Creek Rd, Brentwood
Mobile Phones
“Shaz and Eidris took great care of us today! I want to thank you both again for all your help. I made an online appointment and we were seen right away on a Saturday morning. Eidris was very helpful and understanding with the issues that my wife was having with her phone. He really took his time to properly troubleshoot the issue. As the store became busier, Shaz the store manager started to help us while Eidris went to help another customer. Shaz was also very helpful. Our issue seemed complex so he helped us get on the phone with apple to further troubleshoot the issue. As soon as Shaz got a better understanding of our issue he was actually able to resolve it himself very quickly. Turns out att automatically restricted some settings due to my wife traveling internationally. Both of these guys were super helpful and I feel they went above and beyond to help us get our issue resolved. I would definitely reach out to them again if I ever have any issues. I hope these guys stick around because the customer service we received today was exceptional! This is the type of customer service that will make customers want to remain with att.”
“Shawn and Dalilah at the Balfour location in Brentwood 94513 have a fabulous attitude towards their customers. They listened to my issues with thoughtful concern. Shawn went above and beyond to solve my phone problem. Shawn and Dalilah both were professional, knowledgeable and nice. I have been a T-Mobile customer for almost 17 years; it is because of the excellent customer service I receive . Good business with great people. Thank You”
11AM - 3:30PM
4520 Lone Tree Wy, Antioch
Mobile Phones
“Thanks Hilda! Thanks for helped me understand how my phone works and for being so patience with me. I appreciate how you walked me through all the apps. Now, I have a better understanding on how my phone works! I would definitely come to this store again!”
“We shopped around for a family plan among AT&T, T-Mobile, and Verizon. Verizon stood out and got our business, not only because of the package but also the professional and customer-oriented rep, Lorenzo. He was patient, not pushy, listened to our needs and provided options accordingly. Really appreciate Lorenzo‘s help and we got the plan and service that suit our needs.”
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“Estefania great great customer service. She is great with understanding of the whole transaction from selecting the new phone to helping us with our banking needs and she also has the knowledge of banking the system (we had an issue) she helped us resolved
It. I Give her high 10 stars.”