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“Thank you for being open one day on the weekend!! That is game changing!! This is a full service WF and I came here to deposit a cashiers check with no problem.
Later update: I made an appt to do a wire transfer, and before my appt they called me to make sure it was coming from the account where my funds have settled. In one account I recently deposited funds that hadn’t settled yet, and if I was to try and do a wire it would have been a waste of time. It meant a lot that they called to confirm. It’s a small thing but it really makes a difference and goes a long way!
Especially after recently having very bad experiences at BofA, Wells Fargo has been a standout!!!!”
“Vanessa is an absolute gem. People at the branch on hwy 76 simply wouldn't help me and said to come back later. Vanessa got on the phone and was able to resolve all of the technical issues with the system and helped me finish everything.”
“I came in today for multiple things. First, I needed some cashier’s check and instantly a teller called me up, took care of my request quick. Then, I waited in the waiting area for just a few minutes before Mr. Anthony White greeted and assisted me with my other need. He was very thorough with the whole process which I haven’t done in a few years while maintaining professionalism and security. BTW, he assisted me with doing an Int’l wire-transfer. Great job!”
“I came in today and Sal helped me out, he was super nice and informative! He helped me with everything I needed and I would recommend this branch to everyone. Thank you so much!”
“This place gave me a chance when the bank I've been with since I was 6 (Chase, which was Wamu, which was Great Western) wouldn't help me get a car loan. For my second loan in 2021, not only was I pre-approved, my rate was around 2%. At that time, I didn't have two big dogs to zip around town, and I chose a little car. I have been wanting an SUV or truck for them, and the heavy rains we've had lately made the desire more urgent. I had a lot of business to take care of when I checked in; it just so happens the employee managing the front desk would also be my loan officer, online account un-locker, and new account opener for my fiancé. Paola was great! She explained exactly what I needed to do when I got to the car lots, and even gave me KBB info on the car I was trading in. While she warned me I'd have to wait on getting a check cut, I actually left with one as I was still pre-approved. There was a sense of empowerment I felt when car shopping with a check and all the information she gave me. I am forever going to be loyal to this business for any loan I'll want to open. I do have two accounts and a credit card that I honestly don't use (navigating the website to move money around was a pain but Paola informed me the format is changing soon). Pros: - customer service! - 50$ referral for bringing in new customers - straightforward loan services - Cons: - unlocking accounts is difficult - security alerts would block me from using my debit card... how embarrassing”
“This bank has an amazing caring employee named Pablo ! We had some serious financial issues with our elderly mom’s accounts to sort out and he got us thru the process ! Pablo was always professional , friendly and kind as this was very stressful for us. I highly recommend him for any issues especially legal, you should request Pablo to help you!”
“I opened an account with Frontwave and I'm so happy I did. I have received great service thus far and want to shout out Shantel for the excellent service today. Thank you!!!”
“So I've been looking for a new credit union that gives me a sign-up bonus and found their promo online. As of 2/2/24, you can get $200 if you sign up with a direct deposit & meet their other requirements. I printed the promo and brought it with me. I didn't have an appt so I had to wait a bit. James Lewis was very friendly, knowledgable, and answered all my questions. By the time I left, I had my new debit card. I also downloaded the app as I waited in the bank. So far, so good! Also, I did not realize that they were formerly called Pacific Marine Credit Union. You don't have to be in the military to open an account and this branch location is accessible to everyone. It's huge and clean and nearby Kaiser Permanente off of Old Grove.”
“Greeted immediately and my transaction was done in a polite, timely manner in which Brady brought important , helpful information to my attention assisting me. Very, very appreciated. Very thorough attention to detail.”
“This branch is people oriented! In a recent situation, I not only had an appointment with the branch manager, but also called there several times. Each time I got a different employee…and every one of them treated me with respect, concern, and professionalism! Soo impressive!They made me feel validated-that my concerns were their concerns!I was in banking for many years, and realize how extremely important solid customer relations is. This bank nails it every day!”
“I've been with Mission for a long time time. I do like how easy it is to come in and get my stuff done. They don't offer coffee anymore but I'm assuming because of covid. Last time I came in, there were so many people in line and not enough tellers, only 2. You need to hire more people. Other than that, good bank.”
“I always go to this branch, and everyone is very kind. I went today to get my loan paperwork and Michelle just went above and beyond! She was extremely kind and patient, and she got the job done. I highly recommend working with her if you’re able to. She was just so great!”
“Brian and his team have always been so friendly and professional. If you are looking for a bank that cares about you and your financial needs this is the one thank you Brian for everything you’ve always done for me
Janice from Outback”
“Anderson Gue was incredible! He was knowledgeable, efficient, and great at communicating ever step needed to create my account and how to become a private client. I was previously not using chas due to a previous negative experience with how my mortgage was handled but Mr. Gue has single handedly changed my opinion of chase. I will be coming here for all my banking needs in the future! Thank you for such a positive experience Mr. Gue!!”
“I have to say that I really, really like Chase Bank. The customer service is really good. Their technology is extremely good and they are responsive to any questions that you have.”
“I feel so great after seeing Cesar and Omar at this location
Omar has magic touch if u have problems with ur app
Cesar has the best customer service I ever have in my life
If u have no experience with new technology
Come to see Cesar , he will help u fromA to Z
N explain everything w pleasure!
I really love this location of BOA
!”
“I was originally super frustrated because my debit card was blocked without any notice however when I called Carolyn picked up and was SO helpful.She explained the situation to me and had my card back up & running within minutes!This is my favorite bank (and branch) and I’m happy to overlook the little issues because of the awesome staff.”
“Wow! I would expected a warm treatment. As I was in the area and needed to get slime business Bankkng stuff done. The second your step into the branch you are warmly greeted. Erika the manager helped me right away. I explained Erika what I need and it was done in an hour. If you are looking for a bank that treats you like a person not a number. Then you owe yourself a trip to this BBVA Compass Branch. If you are looking from a car loan yo business loans. You are in the right place. The nicest staff you can ever ask for from A to Z. Also the big plus is you have large private parking lot. I could not been more happier from the minute I arrived to the minute I left. Thank you again to Erika and her team.”
“One of the few banks that hasn't sold out to higher rates,less customer service.I've been a member since 2003, friendly,great customer service and partners in finance for all. Thank you Adonis for assisting me with my needs..you rock”
“I had an appointment to change something on my account. Aurelio helped me. He greeted me with a smile and answered all the questions I had.. He also called me to make sure I got my new card and to ask if I needed anything else. Keep up the good work. Thank you Aurelio. I highly recommend this branch.”
“I went here to get assistance with a family Trust. I was able to make an appointment with an advisor and I was treated by a kind professional, Elizabeth.
My needs seem different than other people, yet I am very grateful for the assistance I received.”
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“I love this branch! The employees are sooo friendly and nice. I really do feel like a member, not a customer like I do at other places. It is a very welcoming atmosphere and the customer service is top notch!”