“I faced some issues with my T-Mobile service, but the AT&T store manager efficiently helped me transfer my numbers to AT&T. He offered a excellent deal and a new phone with home Internet at a lower cost than I was paying with T-Mobile. His assistance was crucial, especially since T-Mobile customer service was unhelpful and time-consuming. Thanks to his guidance, all my information was successfully transferred, and now I have reliable service on my new phone. I confidently recommend this store to anyone in the city.”
“Store manager Zhao has a very good service attitude and patiently helped us solve the mobile phone problem. Thank you Mr. Zhao. If any friends need to deal with cell phone matters in the future, they will definitely recommend this store.”
“Restored my trust in Verizon – excellent service from Valentino and Julian! I typically avoid going to Verizon stores, but this experience completely returned my trust. I came in with a complex request: I needed to open a business account, get a new phone number, and transfer an existing number from personal to business.
Valentino and Julian were fantastic. They provided excellent, attentive service and handled the entire process perfectly from start to finish. It was a wonderful experience to have this done so smoothly. Highly recommended!”
“I received great help got my phone set up came from another cricket with bad customer service but Nelly was so nice and helpful. I decided to stay
This is my new store from now on thanks Nelly!”
“The manager here named Irene is so professional and efficient. She won't sell you anything you don't need not like other representatives at different locations. I can't speak Chinese but I like to come to this location for her. Here's no waiting line, you can be assisted right away. Highly recommend this location just because of Irene!!!!! She's the best!!!!!”
“Luis was on time reliable and quick to repair my wife's phone. Highly recommend him because having your phone repaired right outside your home is a big convenience since leaving your home with a broken phone can be unsafe if stranded or in need of help. Will definitely use him again if my WIFE breaks her phone again haha”
“Ohh my goodness i cannot believe i be here with my friend which is a manager on the Store at cricket and he was super nice with me ohh my goodness i can recommend him every time you guys come to buy him phones he's very nice Guy i appreciate you helping me for Family plans thank you very much my friend”
“Just came today because I had issues with YouTube. Since the day before I couldn’t figure out why I couldn’t get on YouTube videos. I’m so glad that I came in to Cricket in San Bruno to seek help. Karina helped me and the other customer that have the same problem. Thanks to her I can see my videos again! Karina is the best!!!!”
“I had excellent service for purchase and set-up of a new phone with Kristalyn. She was efficient, friendly, and answered all my questions with patience and clarity.”
“very good customer service from nelly and nicole extremely friendly and super helpful. nelly also mention that cricket now has home internet. definitely will be coming back for that”
“My phones sim card stopped working, and the sim tray keeps popping up errors . Made an appointment for 1pm and got there early. 3 employees were chatting outside, so I went inside and only 1 employee greeted me, and that Employee was ADAM. He was Super NICE and asked me straight away if I needed any help. So I explained to him what my probleGF⁶ talking. WHOEVER IS THE MANAGER here DEFINITELY NEEDS to give ADAM A RAISE or at least an Employee of the Month.
AGAIN THANK YOU ADAM FOR YOUR PROMPT SERVICE AND WONDERFUL HELP.”
“Boost company sent me there for a new SIM card, my new phone was not working, the amazing professional young man was what one needs when asking for help. Thank you!!!”
“This is the best place for Apple products repair and maintenance. They fixed my macbook keyboards, replaced with a new one. Apple quoted me $700+, here only ask for $150. They get it done in 2 hours, while Apple will need 1 week to do the same thing. Best price, best service.”
“I only come to this store because of Rafael. He has always been so helpful and patient with answering my questions. He's also honest with his opinions. I came here with a broken phone and he helped set me up with a new phone and transferred my data to the new one. Subsequently, I came in with wanting a watch and he was patient with all my questions and called the Verizon line for me so we can clarify some concerns I had. If you ever need a phone or any help with Verizon, you need to go to this store and ask for Rafael.”
“I was shopping at the 99 ranch market and my phone doesn't work somehow. Despite the fact that I'm using Verizon, the boy who works there is still willing to help me solve the problem patiently and friendly.”
“It was late evening needed to quickly transfer original number to a iPhone backup phone might've been a 20 minute wait. The young man was so chill and so knowledgeable and I was on my merry way.✨”
“I had an excellent experience, the service was awesome, thanks guys. I loved my old phone so much that i decided to get another LG but this time i got an upgrade to the old one, not only it was less compare to what the other carriers wanted for it. I'm absolutely happy with my choice.”
“We had a great experience with Victoria and Mallory at this store. Helped us through a difficult transfer from a really old Samsung phone to a brand new iPhone. They are smart, patient, professional, and kind. We highly recommend them and this store! Thank you for everything!”
“Sam fixed the damaged digitizer due to water damage on my iPhone X in 20 minutes! He is professional and friendly and gave me multiple options to fix my phone. Highly recommended.”
“Purchased this speaker & a portable last week. My kids love how the speaker lights up it's pretty bright & loud, my kids LOVE it!! A young lady helped me out, very kind & gave me the best deal for both. It seems like every body that works there are all friendly. I'm definitely going back and definitely recommend people to the store if I remember the young lady name is Zaira .”
“Came in to buy a couple chargers. When I’m there found out that the charger I’m looking for they don’t carry. Went thru some possibilities with the sales person. Very helpful through the confusion and patient.
Got home looked in the bag and still forgot something that I thought I purchased. Overall still a good experience.”
“I'm giving this store a 5-star because of one of their staff, Jaime. I had an issue with my iPhone not knowing if it can be fixed without going to an Apple Store. I got inside and Jaime immediately asked me if I needed help. I told him what's going on and he patiently tinkered with the device. He explained to me what might be the problem. I was getting worried because we were getting nowhere. Then he told me to go to an Apple Store instead. Nevertheless, he tried another "trick" and lo and behold! My phone was unlocked with my passcode. I really appreciated Jaime's patience & knowledge. But most of all, his tenacity in helping a distraught person...me. This T-Mobile store has an asset in Jaime. I went to the same store 2 years ago and the staff were on their phones and didn't even lift their heads until I greeted them. This time, what a huge difference. Jaime is the best! !”
“They were very knowledgeable and did not over sell me additional products. I’m excited to experience this new carrier. Att&t to T- Mobile. Will update if necessary!”
“Frankie is one of the warmest managers I've ever dealt with! I felt right at home. I was acknowledged immediately and given an accurate wait time! When I returned for my exchange Susanna was pleasant as well. Top tier store!!!”
“Shout out to Jade C. at Burlingame AT&T store. He was absolutely awesome in helping to resolve an unlock issue while also balancing assisting other customers. He even checked to ensure eSIM was working properly, too. BIG thanks!”
“Great customer service. They have bilingual agents to assist you (Chinese and Spanish). Overall a very smooth process. Be sure to have your secret PIN ready before visiting.”
“We visited on a very busy Saturday but Kristalyne was absolutely unfazed, friendly, and helpful the entire time. Getting a new phone can be complicated, but we're grateful for the help we got. Thank you!!!”
“We walked in and were immediately greeted by a super friendly sales person who was both enthusiastic but also not pushy- much appreciated after a delayed flight. We browsed the store that is filled with apple and non-apple products. It's a strange place to want to buy an IPad, but you can! On top of that, they've also got Bose products and a place to try them out. Pretty wide selection of items.”
“Went in tonight to get my daughter's first phone as Christmas present. Rose was very helpful. Gave me just what I needed, no hard sell. I left as a very satisfied customer.”