“Really nice people and great customer service. Zach was knowledgeable, patient, and very helpful. Everyone around us also seemed like they were being helped kindly and effectively. A very pleasant surprise for a Verizon store.”
“Our customer representative was outstanding ! He was extremely knowledgeable, patient and helpful. We went to trade in 2 iPhones and upgrade to the 15 Pro. He took the time to explain everything, set up the new phones and upgraded our monthly family plan to a better 5G plan while reducing our monthly fees! I was very impressed with the customer care and noticed how attentive and helpful all of the other staff members were with their customers as well.”
“Called ahead to see if store was able to purchase my dads used iPhones, and was told to come in to the store. When we arrived we got a fair price, and was able to get cash as soon as we agreed on the sale. Very easy, good customer service, great store in the mall, good place to buy or sell and they also have most accessories.”
“Prisciliana was amazing!!
Best experience of patience and support ever with a carrier ; I had a complex situation and she persevered!!
She was terrific!! Please recognize her in some fashion!!
A true credit to your team!!!”
“Great experience. Purchased a 70in flat roku pioneer TV for a steal. With free delivery. Even the delivery guys were great. Had a hard time reaching someone over the phone to track my order but eventually worked out.”
“Well, had to have my New 55" Sony Bravia Ultra 4K OLED mounted on my wall, But Who could I trust? Audiovisions! They Did a Perfect job! Am Very Happy ! Clean & Courteous Tech's that know what they're Doin! Whether it's Home Theatre 5.1 -7.1 channeling etc... These are the Guys you want to have to Fix You Up!”
“Thank you Leo and Basilio for making our transition from Verizon friendly and professional -
most of all being patient with us as seniors. I know you went out of your way.
Gail Barboza”
“I’m from out of town and I came in to the store to get my phone fixed . The phone was completely broken and I was on a business trip so I needed a phone immediately. Richard the sales representative gave me all the options and instead of waiting days to get a phone through the insurance. I upgraded to the latest and greatest and got the new iPhone 17 with all the new features.and I was able to get back to taking care of business. This guy really knows his stuff.”
“Elijah, was a wonderful patient employee who helped me for over an hour when I lost me phone. Very polite and came up with a solution.... thank you for being so kind!!”
“I walked into the Apple Store on El Paseo on one of the most difficult days I’ve had in years. To make matters worse, my phone—something I rely on heavily—suddenly stopped working and wouldn’t stay powered on. In a moment of panic, I rushed to the store without an appointment, unsure of what to expect.
The moment I stepped inside, I was greeted by an incredibly kind concierge associate (I wish I remembered his name—he was wearing glasses). His warmth and attentiveness immediately put me at ease. Despite my lack of an appointment, he reassured me that I would leave with a smile, and he quickly arranged for me to meet with a Genius Bar technician.
I was then helped by Mageline (apologies if I’m misspelling her name), who provided what I can confidently say is the best customer service I have experienced in the valley. She went above and beyond in every way—she listened carefully, communicated clearly, and answered all of my questions with patience and detail. Her kindness and sincerity made a meaningful impact on me during a moment when I truly needed support.
Not only did she resolve the issue with my phone, but she also lifted my spirits and even made me laugh. Exceptional service like this has become rare, and it deserves to be recognized.
This location has earned my loyalty for life. A sincere thank you to Mageline and to the wonderful concierge who helped set everything in motion. You are both outstanding.
10/10—I highly recommend this Apple Store.”
“The die trim store in Avon Ohio is outstanding! The people are very friendly and knowledgeable. I love the way they all work together and they have solved every issue I have ever had with my services.”
“The service here is always amazing, and they always receive me quickly and are very patient with me. The manager and employees do a splendid job and are very kind. No other AT&T stores are better than here. The other AT&T store gave me issues, and I came here and they did it very fast for me and were patient and gave it their all, so they deserve 5 stars. Thank you so much for your help!! I really appreciate it!!”