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“Spoke with Brandon to trade in my phone for an iPhone 17. The process was incredibly smooth, and he was a great help! The trade-in cut down the price of the phone greatly, so I’m very happy!”
“Thank you Jocelyn for helping me transfer from AT&T to Verizon. She went out of her way to help me get the transfer completed and welcome me to be a new Verizon member! Customer service gold standard!”
“I took my elderly mother with me to pick up her exciting new Airpod Pro 2 which are going to have a new clinical grade hearing aid function for the first time. My mother's increasingly worse hearing problems have greatly decreased her quality of life and well being so I'm so excited and thankful that Apple has added this life changing feature. I hope it works when the firmware gets rolled out soon!
I am here to thank Apple and encourage them to continue creating these solutions that help improve quality of life for so many, but I'm also here to equally say how wonderful the Apple employee named Kaho was to me and my mother. Kaho was helping us pair the new Airpods but as I suspected they would cause problems, my mother's old ipad and old iphone were not making that simple. Not only did Kaho and Jeff solve our pairing issues but they made the experience truly wonderful. Kaho turned out to be Japanese like me and my mother and switched to Japanese for my mom who does not understand English very well and Kaho instinctively talked loud enough as well for my mother to hear her and talking to Kaho made my mother smile. Most people ignore people who can't hear and will talk to the one who can, but Kaho went out of her way to engage in conversation with my mother. Kaho was truly a Godsend to us! Jeff was also incredible and while Kaho had to help others, he filled in seamlessly and they successfully got the new Airpods connected for us while also being very pleasant. Now we just can't wait for the new hearing aid firmware to be released in a few days hopefully!”
Open 24 hours
401 Waverley St, Palo Alto
Electronics
“Wanna let you know the best 7 eleven in the Bay Area. Deepa is a good sales man. Whenever I’m visiting this store he’s very helpful, friendly nature and cooperative. Thank you for your services.”
Open 24 hours
708 Colorado Ave, Palo Alto
Electronics
“Not sure why there are so many bad reviews as I’ve always had an amazing experience here. The store is always clean and well stocked, and the night and morning cashiers are some of the kindest people you’ll ever meet. Darrell always makes my night. He goes above and beyond and his level of kindness and empathy are rare to find these days.”
Electronics
Electronics
Electronics
Electronics
Electronics
“Brian went above and beyond 3 weeks ago in helping me get new iPhone thru AC ... coordinated with Hillsdale apple store to verify stock and was kind thru entire process...I'll drive across bay to go here
Saved big time.. old iphone was totally dead and was workday ... very thankful ?”